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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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September 15, 2023

I have always been pleased with the service managers and the wok performed by the service department. This visit was no exception. I was informed of what needed to be done, the cost, and how long it would t More

by walkerc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
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Sep 15, 2023 -

BMW of Gainesville responded

Thank you for being a valued customer for over 35 years and for taking the time to share your exceptional experience with our service department. We're thrilled you have always been pleased with our service managers and the work performed. We appreciate your loyalty and look forward to continuing to serve you for many more years to come. Thank you for choosing BMW of Gainesville!

September 15, 2023

Outstanding service. JD Busby is very courteous, attentive, and knowledgeable. He answers questions quickly. Always a great dealership to visit and my car is so well take More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Report | Print
Sep 18, 2023 -

BMW of Gainesville responded

Thank you for sharing your outstanding experience with JD Busby and our dealership! We're thrilled JD provided you with courteous, attentive, and knowledgeable service. It's great to know that you find our dealership a positive place to visit. We appreciate your kind words and your trust in us. Thank you for choosing us for your automotive needs!

September 14, 2023

I have had the pleasure working with Andy Camacho in customer service. He went above and beyond to help me understand some features that my BMW offers. Recently I got a nail in my back tire and within a More

by GOLDIE0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

BMW of Gainesville responded

Thank you for sharing your wonderful experience with Andy and our customer service team at BMW of Gainesville! We're delighted Andy went above and beyond to assist you with understanding your BMW's features. We appreciate your kind words and look forward to continuing to exceed your expectations!

September 12, 2023

Great service advisor - willing to work with us and provide options. Looks to the best interest of the client. More

by rsikand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

BMW of Gainesville responded

It's fantastic you had such a positive experience with our service advisor! We strive to prioritize the best interests of our clients and provide them with options that suit their needs. Thank you for taking the time to share your feedback. Thank you for choosing BMW of Gainesville!

September 08, 2023

Mr. Hepler and Albert were outstanding with their respective services. Thank you to both of them More

by manfred_jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

BMW of Gainesville responded

Thank you for taking the time to acknowledge Dave and Albert for their outstanding service! We're thrilled they provided you with such a positive experience. We'll be sure to pass along your kind words to them. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again!

September 05, 2023

Very professional and personal. Clean dealership and good coffee efficient and flexible. They keep you updated and notified you Friendly staff More

by KHODRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Sep 06, 2023 -

BMW of Gainesville responded

Thank you so much for taking the time to leave this excellent review! We're delighted you had such a positive experience at our dealership. We take pride in maintaining a clean and inviting environment for our customers, and we're glad you enjoyed the coffee! Our team is dedicated to providing professional and personalized service, and it's great to know that you found them friendly and efficient. We understand the importance of keeping our customers informed, and we're pleased to hear that our communication met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again. Thanks for choosing us!

September 01, 2023

JD was great as usual. Good service. Thank you. Hopefully we are all set for a while. More

by NILESH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Sep 01, 2023 -

BMW of Gainesville responded

Thank you for your kind words and for recognizing JD's excellent service. We're delighted you've had a positive experience with us, and we appreciate your continued trust in our team. If you need further assistance or have any questions, don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again whenever you need us.

August 25, 2023

The dealership was so amazing and helpful, and they also finished everything in a timely manner. More

by danivaccari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're thrilled you had a wonderful and helpful experience at our dealership. Our team takes pride in delivering timely service. If you ever need assistance, don't hesitate to reach out! Thank you for choosing BMW of Gainesville!

August 23, 2023

Clean,polite,efficient. Would be nice if there were better snacks, something low in calories and fat More

by FREDCOYOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

BMW of Gainesville responded

Thank you for your feedback! We're glad you found our service clean, polite, and efficient. We appreciate your suggestion regarding snacks, and we'll consider offering healthier options with lower calories and fat. We're here to make your experience even better.

August 20, 2023

I had a fantastic experience at the oil change service for my car.. Great service. More

by Drpratibha83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

BMW of Gainesville responded

Thank you for sharing your fantastic experience with us! We're thrilled you had service for your car. We're here to provide you with continued excellent service.

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