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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews

398 Reviews of BMW of Gainesville - Service Center

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October 14, 2023

Amazing experience! They were able to check my car out and fix it the same day I called. Very reasonably priced and my car works great! A big Thanks to David H. and his More

by Walking to Work
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Gainesville responded

We're thrilled to hear about your great experience with us! David and our team work hard to provide top-notch service. Your kind words are greatly appreciated. We're glad to have your car running smoothly again and looking forward to serving you in the future!

October 13, 2023

Dave in service I’d GREAT. Please give him a raise. Should be employee of the year. More

by B757CAPTATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Gainesville responded

Thank you for your fantastic feedback about Dave in our service department! We appreciate your recognition of his outstanding service. We'll make sure to pass on your compliments to him. We look forward to continuing to provide you with exceptional service.

October 12, 2023

Friendly service representatives. . knowledgeable mechanics with attention to details.. Clean and comfortable accommodations while awaiting completion of services.. More

by FULLER0128
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're glad you appreciated our friendly service, knowledgeable mechanics, and comfortable accommodations. Your feedback motivates us to maintain our high standards. We look forward to serving you again.

October 07, 2023

Friendly staff and David service Guide was outstanding everything was on time no complaints at all recommend highly. More

by rgt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Oct 09, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're delighted you had a positive experience with our staff and that David provided outstanding service. Thank you for recommending us!

October 02, 2023

I was on a trip to visit our boys at UF. We had a bad tire issue on the way. everyone that helped me was fantastic. They brought my car in to service changed the tire and had it back to u More

by Frankconnectev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady that greeted me. So nice and friendly
Oct 03, 2023 -

BMW of Gainesville responded

Thank you for sharing your experience with us! We are delighted to hear that our team was able to assist you promptly and efficiently. Please don't hesitate to reach out if you need anything else or have further feedback. Safe travels!

October 01, 2023

An absolute pleasure getting to be there! So perfect and Andy is a total rockstar!! More

by trinah2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're thrilled you had such a positive experience with us, and we're glad to know that Andy provided exceptional service. We look forward to serving you again in the future!

October 01, 2023

JD and Dave are always very helpful. They explain everything carefully making sure I understand what service needs to be done. I always have a great customer experience. More

by Aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Oct 02, 2023 -

BMW of Gainesville responded

We're thrilled that JD and Dave consistently provide helpful and informative service. Thank you for choosing us for your automotive needs!

September 30, 2023

They always take care of my car and I; I am very appreciative of this group. More

by MADI1243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Oct 02, 2023 -

BMW of Gainesville responded

We're delighted you've had positive experiences with our service team! We're grateful for your kind words. Thank you for choosing us for your automotive needs!

September 28, 2023

I recently visited BMW of Gainesville's service department and had the pleasure of working with JD Busby. I was thoroughly impressed with JD's exceptional customer service and expertise. From the m More

by josecamblor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Sep 29, 2023 -

BMW of Gainesville responded

Thank you for sharing your experience with JD Busby at BMW of Gainesville's service department. We're happy that JD provided exceptional customer service and expertise. We appreciate your recommendation, and we're proud to have JD on our team. Thank you for choosing BMW of Gainesville!

September 15, 2023

Service advisor JD Busby is always pleasant and I am most always able to get a service appointment when needed. More

by CCAUDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Sep 15, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with JD. We're delighted that he consistently provides pleasant service and that you find it easy to schedule appointments. Your feedback is valuable to us, and we look forward to providing excellent service. Thank you for choosing us for your automotive needs!

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