BMW of Gainesville

BMW of Gainesville is top of the line! Best car buying experience I have ever had. The staff is amazing and very knowledge. The facility is top of the line and customer service is definit Best car buying experience I have ever had. The staff is amazing and very knowledge. The facility is top of the line and customer service is definitely top priority. More

They made it happen!! I've want a BMW for years. Susan Triana and Tim made it happen. I love that they listen to what i really wanted and not put me in a car just to make I've want a BMW for years. Susan Triana and Tim made it happen. I love that they listen to what i really wanted and not put me in a car just to make a sale. Thanks again for taking the time to satisfy a costumer . Vickie More

Excellent no pressure Very nice people Very knowledgeable very polite No Pressure would do business again Drove 100 miles to see car the Car was exactly what they tol Very nice people Very knowledgeable very polite No Pressure would do business again Drove 100 miles to see car the Car was exactly what they told me More

BMW Center of Excellence Can't recommend BMW of Gainesville enough! Truly thankful for the quality and professionalism that Scott Mills and Frazier Springfield provided from Can't recommend BMW of Gainesville enough! Truly thankful for the quality and professionalism that Scott Mills and Frazier Springfield provided from the moment that we asked our first question, to the time of delivery yesterday on our new 428i. It's wonderful to have your local dealer be a "Center of Excellence" for 2016 (one 32 dealers are chosen each year in the whole NATION). I am placing an order on a new M2 this week, and I will definitely be a repeat customer as they have certainly earned my business!! More

Found my GT Great Experience starting with Bonito Chanderbali my sales professional and ultimately making the deal with the help of Scott the manager. Everyone wa Great Experience starting with Bonito Chanderbali my sales professional and ultimately making the deal with the help of Scott the manager. Everyone was very professional and helpful. Bonito gave me realistic and honest insight and support to help decide on which vehicle was right for me. More

Great experience Everyone at the dealership was very friendly and helpful. They went out of their way to answer our questions and make sure we were comfortable during Everyone at the dealership was very friendly and helpful. They went out of their way to answer our questions and make sure we were comfortable during our stay. Devin was very professional as our first point of contact, and Tim and Frazier were extremely helpful and patient as we worked through the decision making process. We felt welcome and never felt pressured. A great experience! We love our BMW! More

Dissatisfying Experience My experience with BMW of Gainesville was terrible and very dissatisfying. The experience started great - Devin was a great help in contacting me and My experience with BMW of Gainesville was terrible and very dissatisfying. The experience started great - Devin was a great help in contacting me and getting me in touch with Gregg who I thought was going to order the right car which we had discussed and I had approved via email. I had a BMW previously and LOVED it - this had to be one of the easiest sales every - give me what I have just 3 years newer! This is where things went downhill fast - and keep in mind that how someone handles a bad situation is often more telling than when it is great. Upon my car arriving in Gainesville from Germany, documentation was sent to me with the incorrect dates - yes they wanted to start my lease 10 days before I took possession of my car!! Crazy right! Then when I corrected them that I would not start a lease before getting my vehicle - they didn't do the paperwork correct and had to send me 2 more UPS shipments of documents because they didn't ensure the dates were correct before sending to me. You might think this was bad enough but not at Gainesville BMW - I then realized they ordered my car incorrectly - as in the car I agreed to purchase (and pay for) was NOT what they ordered. It's bad enough that BMW adds significant amounts to the purchase price for each option but it's even worse when you don't get the options you ordered! It took over a month of working with Scott Mills to do something to address the incorrectly ordered vehicle (I won't call it a resolution because they didn't fix the situation). During this time Mr. Mills didn't call me to provide timely updates - I always had to call him and then once he decided he could do something it took another week plus for him to send me the check he agreed upon. Obviously I am not satisfied with the resolution and while I love BMWs (this is my second) I won't be back to this dealer and will definitely have to look at other brands because having this type of repeated incompetence representing your brand says something about how you treat people. More

Uncompromising customer service:) Everyone at dealership was super nice and professional !!! Mike the Maneger and susan were constantly making sure I was comfortable and they even made Everyone at dealership was super nice and professional !!! Mike the Maneger and susan were constantly making sure I was comfortable and they even made sure my 9 years of daughter was entertained:) The vehicle I purchased had some minor cosmetic faults but they made sure it will be fixed by a professional . Eugene made sure I undrtstood the warranty I purchased and explained every single paper I was going to sign . More

Best Dealer in Country This dealership goes far beyond any BMW dealership in the country before and after the sale. I have never experienced such great customer service thro This dealership goes far beyond any BMW dealership in the country before and after the sale. I have never experienced such great customer service throughout an entire dealership. From sales to service this group is the best More

Great experience The best car buying experience and very pleasant polite helpful staff. I highly recommend BMW OF GAINESVILLE dealership working with Mike Ramesar and The best car buying experience and very pleasant polite helpful staff. I highly recommend BMW OF GAINESVILLE dealership working with Mike Ramesar and Susan Triana. More