BMW of Gainesville

Take your Mini to them Took my Mini Cooper s for service best experience ever thanks Dave Hepler it's a great place to wait for your car everyone was very friendly Took my Mini Cooper s for service best experience ever thanks Dave Hepler it's a great place to wait for your car everyone was very friendly More

2020 BMW X3 Great experience. Charles, Scott, and Dan were courteous, professional and made the experience extraordinary. I highly recommend them. This is our sec Great experience. Charles, Scott, and Dan were courteous, professional and made the experience extraordinary. I highly recommend them. This is our second BMW purchased at this dealership. More

Worst car buying experience ever UPDATE...$2300...ATTENTION....BUYER BEWARE....DO NOT BUY A USED CAR FROM THIS DEALERSHIP. UPDATE....I took the car to Audi to have it aligned at the r UPDATE...$2300...ATTENTION....BUYER BEWARE....DO NOT BUY A USED CAR FROM THIS DEALERSHIP. UPDATE....I took the car to Audi to have it aligned at the request of the General Manager, Scott Mills. After a few hours of waiting the shop foreman determined both front steering knuckles where bent. Scott was on speakerphone with the Service Advisor and asked him to send him a parts and labor sheet. He said he'd call back after discussing with his service tech. More smoke and mirrors as He never called back and now refuses to make any effort to repair the car. The Service Advisor felt so bad for me that he allowed me to leave before BMW covered the cost of the alignment. GET THIS...the General Managers stance now is "The customer who traded this car had no issues with the alignment and took very good care of it. I stand by our safety inspection and alignment that was performed prior to you taking delivery and feel we have met our agreed upon obligation to you as a customer." He stands by their bogus safety inspection. They are selling vehicles that are unsafe to drive. I have owned over 40 cars most of which came from a dealer. I have never had a "reputable dealership" lie to me the way the Manager Mike did. On 9/14 I bought what appeared to be a gently use 2009 Audi A5. The car was clean inside and out. When I got there they had this 2009 A5 in their glass garage with a silk sheet over it like it was 100k car. I was told the vehicle had gone through their 150 point inspection and there were no issues with the car. That's all part of the con. It's a smoke and mirrors game. I test drove the car and it pulled hard to the right. So hard in fact if you take your hands off the wheel for a second you are changing lanes. I was told they would fix it. The car was taken back and "aligned" while I was doing the paperwork. Now I live 2.5 hours away. So as I'm driving the vehicle home I notice car is still pulling hard right. I contacted Mike on the 16th because the dealer called and said they had to send me a new contract to sign. I never signed and returned the paperwork. So I asked the manager Mike if I could return the car since it wasn't fixed and apparently the prior contract was no good. Mike proceeded to tell me I couldn't return the car because they had already been paid. This was a blatant lie. The deal was not funded until 5 days later. The dealer found a way to force the original contract through left me stuck with a 2009 Audi A5 that isn't safe to drive and has a leaky AC system. You think you're going to a reputable dealership....a Corporate BMW dealership only to find out they are worse than a buy here pay here lot. More

ATTENTION....BUYER BEWARE....DO NOT BUY A USED CAR FROM THIS DEALERSHIP. They are selling vehicles that are unsafe to drive. I have owned over 40 cars most of which came from a dealer. I have never had a " THIS DEALERSHIP. They are selling vehicles that are unsafe to drive. I have owned over 40 cars most of which came from a dealer. I have never had a "reputable dealership" lie to me the way the Manager Mike did. On 9/14 I bought what appeared to be a gently use 2009 Audi A5. The car was clean inside and out. When I got there they had this 2009 A5 in their glass garage with a silk sheet over it like it was 100k car. I was told the vehicle had gone through their 150 point inspection and there were no issues with the car. That's all part of the con. It's a smoke and mirrors game. I test drove the car and it pulled hard to the right. So hard in fact if you take your hands off the wheel for a second you are changing lanes. I was told they would fix it. The car was taken back and "aligned" while I was doing the paperwork. Now I live 2.5 hours away. So as I'm driving the vehicle home I notice car is still pulling hard right. I contacted Mike a few day later because the dealer had to send me a new contract to sign. I never signed and returned the paperwork. So I asked the manager Mike if I could return the car since it wasn't fixed and apparently the prior contract was no good. Mike proceeded to tell me I couldn't return the car because they had already been paid. This was a blatant lie. The deal was not funded until 5 days later. The dealer found a way to force the original contract through left me stuck with a 2009 Audi A5 that isn't safe to drive and has a leaky AC system. You think you're going to a reputable dealership....a Corporate BMW dealership only to find out they are worse than a buy here pay here lot. Would you really want your teenager or family member driving an unsafe vehicle? More

Fantastic experience from the very beginning to the end...highly recommend to anyone who wants an easy, no pressure, uncomplicated car buying/lease experience. I live 2 hours away, but will be a repea end...highly recommend to anyone who wants an easy, no pressure, uncomplicated car buying/lease experience. I live 2 hours away, but will be a repeat customer as long as I’m in Florida. More

Keep you word and don’t charge for changing a fuse Simply the best BMW dealership in the city. Clean comfortable waiting room, very knowledgeable staff, easy to make an appointment. Willing to give f Simply the best BMW dealership in the city. Clean comfortable waiting room, very knowledgeable staff, easy to make an appointment. Willing to give free car washes even if you bought car from an different dealer More

Horrible Used Car Buying Experience Good initial experience turned horrible. After dealing over the phone and email for a few days with a delightful salesperson, Paul, we decided to haul Good initial experience turned horrible. After dealing over the phone and email for a few days with a delightful salesperson, Paul, we decided to haul the family *2.5 hours* on a Sunday to the dealership to check out a used vehicle. When we arrived, we noticed an oil leak. Tim, one of the sales managers, appeared embarrassed that this could occur, took it around to the service department and proceeded to tell us that they would take a look at it for the next few hours. We traipsed the family around G'ville only to receive an apologetic call from Tim saying the vehicle wouldn't be ready to be test-driven that day and that they would DELIVER it to us the next day for a better experience. Next day came, no calls from Tim were returned. We managed to get a hold of Mike, the other sales manager, who promptly told us that there would be a "meeting" the next day about the vehicle and there was a lot of interest. We emailed and phoned again - no reply. Called again and finally got Paul who apparently wasn't even aware of a "meeting." Within 30 minutes, Mike called us back saying they had SOLD THE CAR. Not sure if it went to another dealer or a private sale, but needless to say, we're ticked off that we went all the way there, then later promised a home delivery, only for them to yank us around - our time is too valuable for this nonsense. Paul was helpful and followed up repeatedly. Once the two sales managers were involved, all bets were off. And we were prepared to buy it in cash. Don't be fooled by any "white glove, high-touch" service... it's all smoke and mirrors. More

From old to new I went from a 2004 X5 with just under 300,000 miles on it to a brand new 2019 X3M40i. I couldn’t be more pleased. Everyone in the service department I went from a 2004 X5 with just under 300,000 miles on it to a brand new 2019 X3M40i. I couldn’t be more pleased. Everyone in the service department from my Technician Carlos to Judy, my trusted advisor, to the manager Todd, I was alway treated as if I was driving a brand new car each time I came in for service or repair. After a deer took the X5 out for good, the GM Scott took control to make sure he found and put me in the right machine for me. Never have I had a GM take care like he did !! He was my saleman, all the way down to making sure I made some appointments at the same time I was trying to make the purchase, as I only had one day to make everything happen. Over all I have been going to Gainesville BMW for all my service and repairs for 10 years and now my first new purchase. I would highly recommend this dealership to anyone. Please keep in mind that it’s the people working there that makes it what it is!! More

AMAZING CUSTOMER SERVICE Dealership has amazing customer satisfaction. I want to thank Scott, Jacob and Daniel for going above and beyond in ensuring that I was able to get th Dealership has amazing customer satisfaction. I want to thank Scott, Jacob and Daniel for going above and beyond in ensuring that I was able to get the BMW I have always wanted. I look forward to dealing with them in the future. More

Expect more from a BMW dealer This was the worst experience buying a car very inexperienced sales staff and the finance department was very unprofessional all we heard was how he u This was the worst experience buying a car very inexperienced sales staff and the finance department was very unprofessional all we heard was how he use to rub players feet in the NBA as trainner. Left a complaint to speak with the dealer manger received an email they would call that was in December no call as of yet. Expect better from BMW some of the staff notice my frustration and assisted to try to make things right and I thank them. We did buy a BMW only because my wife’s really liked the car but as for me never again I will drive to another BMW dealer when it time for a new one. More