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BMW of Gainesville

Gainesville, FL

4.7
667 Reviews
BMW of Gainesville is proud to serve Gainesville & all of Central Florida with quality BMW vehicles. With models like the 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, M3, M5, M6, X3, X5, X5M, X6, X6M, and Z4, we have something for every taste and need. Come visit us to see our vehicles and take one for a test drive. If you're looking for a used car in Gainesville, we can assist you there as well. BMW of Gainesville is not just for new BMW sales; we also provide a full line of services dedicated to our Florida customers. From BMW car repairs performed by expert mechanics, to OEM BMW auto parts, to car loans, BMW of Gainesville is the smart choice for your automotive needs. Come in and say hi!
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2853 N Main St

Gainesville, FL

32609

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Showing 667 reviews

October 28, 2023

The service center representative was very professional and kind. As well as the young man that took my keys and greeted me as I walked in. Also another gentleman that was restocking the coffee and snacks More

by BRIGHTDAYS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your detailed feedback about your recent visit. We're pleased to hear that the service center representative and the gentleman restocking were professional, kind, and welcoming. However, we sincerely apologize for the experience you had with the front desk receptionist. This behavior is not reflective of the level of service we aim to provide. Rest assured, we take your feedback seriously and will address this issue to ensure it does not happen again. We appreciate your patience and understanding, and we're committed to making your next visit more pleasant. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us.

October 25, 2023

Management already aware of the issue with the purchase. thank you for reaching out with the survey More

by lewis.phimetto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles Beyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

BMW of Gainesville responded

Thank you for letting us know. We appreciate your understanding, and we're actively working to resolve the issue. If you have any further concerns or need assistance in the future, please don't hesitate to contact our general manager, Tyler Hill, at Thill@gettel.com. We value your business and appreciate your feedback, and we're here to ensure your experience improves.

October 25, 2023

My service provider was very helpful and worked Hard to make sure my needs were Met. Excellent experience More

by randall.mitchell22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

BMW of Gainesville responded

Thank you so much for the glowing review! We're thrilled to hear that your service advisor was attentive and dedicated to meeting your needs. Providing excellent experiences is what we strive for, and we're delighted we could deliver that for you. If you ever require further assistance, please don't hesitate to get in touch. Have a fantastic day!

October 22, 2023

Charles Beyer was just amazing to deal with. He was courteous, professional, and very fair with our car deal. I will definitely refer friends and family from Jacksonville to use him for any BMW More

by jgorospemd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

BMW of Gainesville responded

Thank you so much for sharing your exceptional experience with Charles. We're happy he provided you with such outstanding service. We appreciate your kind words and the trust you've placed in us. Your willingness to refer friends and family from Jacksonville means the world to our team. We're glad Charles made the process seamless and look forward to serving you again.

October 22, 2023

As always the staff and service was very good. Friendly and helpful. No issues at all. More

by jody9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Oct 23, 2023 -

BMW of Gainesville responded

Thank you for your continued trust in us! We're thrilled you had another positive experience with our staff and service. Thank you for choosing us, and we look forward to serving you again.

October 14, 2023

Amazing experience! They were able to check my car out and fix it the same day I called. Very reasonably priced and my car works great! A big Thanks to David H. and his More

by Walking to Work
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Gainesville responded

We're thrilled to hear about your great experience with us! David and our team work hard to provide top-notch service. Your kind words are greatly appreciated. We're glad to have your car running smoothly again and looking forward to serving you in the future!

October 13, 2023

Dave in service I’d GREAT. Please give him a raise. Should be employee of the year. More

by B757CAPTATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Gainesville responded

Thank you for your fantastic feedback about Dave in our service department! We appreciate your recognition of his outstanding service. We'll make sure to pass on your compliments to him. We look forward to continuing to provide you with exceptional service.

October 12, 2023

Friendly service representatives. . knowledgeable mechanics with attention to details.. Clean and comfortable accommodations while awaiting completion of services.. More

by FULLER0128
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're glad you appreciated our friendly service, knowledgeable mechanics, and comfortable accommodations. Your feedback motivates us to maintain our high standards. We look forward to serving you again.

October 07, 2023

Friendly staff and David service Guide was outstanding everything was on time no complaints at all recommend highly. More

by rgt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Oct 09, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're delighted you had a positive experience with our staff and that David provided outstanding service. Thank you for recommending us!

October 04, 2023

Had a very unprofessional experience during the trade-in/buying transaction. Will not recommend this dealership to friends/associates which might be considering leasing/purchasing a vehicle such as More

by ALFONSOGARROTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Leandro Claros, JD Busby, Alex Gold
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