BMW of Gainesville

My BMW 2016 328i caught on fire just 20 miles after leaving the dealership! Before buying the car, the dealership assured me it had been fully maintained and was ready for any long trip. Trusting th leaving the dealership! Before buying the car, the dealership assured me it had been fully maintained and was ready for any long trip. Trusting their word, I purchased my first BMW with 70k miles on the odometer. But just 20 miles after the purchase, the piston broke, and the engine caught fire. Smoke filled the car instantly while I was driving, and when I managed to step out, flames were coming from the turbo and the engine. I was stranded in the middle of nowhere for hours with cops, EMS, and the fire department, and I had to pay over $1,000 in towing expenses. Any reasonable consumer would expect a refund or at least some form of store credit for being sold a faulty product. But no—they said they would only cover half the repair costs, or I was on my own since the car was sold "as-is." I had only had the car for 24 hours! The car needed a full engine and turbo replacement. They initially quoted me $10,000 (with me paying $5,000 as half) for the repairs, but I ended up paying between $9,500 and $10,000 due to additional charges they kept adding on during the engine replacement. They installed a brand-new engine, and I had to purchase warranties, adding to the debt I was already drowning in. Now, I’m over $28,000 in debt on a car that was originally listed for $12,000. While they did assist with some labor costs for minor issues later and provided transportation to the dealership, I can’t help but wonder: Are you really willing to risk your money by trusting a dealership that promises you a safe and well-maintained car but leaves you with nothing but problems? To be honest, the whole process felt shady. Everything was done over the phone, and it seemed like they went out of their way to avoid leaving any written evidence of their offers. As a consumer, this was the worst experience I’ve ever had. I loved BMW, and it was my dream to get an M car someday. I always thought a dealership that sells $100K+ M cars would go above and beyond in customer satisfaction. Unfortunately, this place was not it for me. More

I have worked with BMW of Gainesville for almost a decade and I continue to be satisfied with them. and I continue to be satisfied with them. More

I started my vehicle search online, and it didn't take long for us to agree on the purchasing terms. Everyone I dealt with was really attentive, professional, and respectful. Even though BMW of Gainesvill long for us to agree on the purchasing terms. Everyone I dealt with was really attentive, professional, and respectful. Even though BMW of Gainesville is almost two hours away from me, I'm happy to make the trip because their service is top-notch, and their prices are fair compared to local dealerships. I've bought from them before and always had a good experience. I'd definitely recommend them without hesitation. More

The service department has provided excellent and professional service. JD is an asset to BMW of Gainesville. professional service. JD is an asset to BMW of Gainesville. More

Enjoyed the experience. All parties were polite and my car was completed in a timely manner. Great experience. Everything with the dealership was great. Don’t ever send a All parties were polite and my car was completed in a timely manner. Great experience. Everything with the dealership was great. Don’t ever send another survey with a requirement of word count to me. Will not complete it. More

Dealership, our service rep Andy and manager Todd helped make a difficult situation much better. We had car trouble while traveling through Gainesville. They diagnosed the problem & went out of their way to make a difficult situation much better. We had car trouble while traveling through Gainesville. They diagnosed the problem & went out of their way to help us manage the situation. More

Thoughtful, quick, made me very happy，Very good service！If there is any problem, they can solve it service！If there is any problem, they can solve it More

Super customer relations. Dave Helper was awesome. Even offered to stay at his home. Loner car was a terrific. The best Dave Helper was awesome. Even offered to stay at his home. Loner car was a terrific. The best More