BMW of Fremont - Service Center

My BMW, a 2021 430i had a flat tire. BMW dealers do not fix flats and the tire has to be replaced. In this case my six months installed tire practically new was ripped. Thanks to all the BMW dealers do not fix flats and the tire has to be replaced. In this case my six months installed tire practically new was ripped. Thanks to all the metal plates and potholes all over Bay Area highways and city streets. While the mechanic was replacing the flat tire and at the same time inspecting the other three tires, he noticed the tire on front passenger side is a wrong size tire on my car. This tire was replaced by the same dealership, Fremont BMW in April 2023. I discussed this with the Service Department's director. I asked what was wrong with the tire, too wide, too big, what specifically was wrong with the tire and how could this happen? His response was he is not sure and how this could happen. Most likely the part department pulled the wrong part (tire) and the mechanic just installed it. I just expect more from a dealership, especially a BMW dealership. I take my car to car dealers as I trust they are the best of the best, part department, so called certified mechanic and so on. I am very disappointed with the quality of work and the attention they give to customer's car. Who knows what else is not done properly during the last 7-8 years I have taken my car to them. I have completely lost my trust and confidence when in comes to taking my car for maintenance to these guys. Double check the work done at Fremont BMW if you take you car to them. My 2c is check the work done at any dealership, they are not perfect because they are the dealership and charge a lot $$$! Thanks! More

This was the worst experience for me ever after trusting Frenont BMW since 2014 with the care and repairs of my 535. I am very disappointed to say the least! Frenont BMW since 2014 with the care and repairs of my 535. I am very disappointed to say the least! More

BMW Fremont is where I ordered my M3 a few years ago. Their staff are always very helpful with my vehicle maintenance needs. Recently, Service Advisor Alvin helped me by keeping me apprised with updates Their staff are always very helpful with my vehicle maintenance needs. Recently, Service Advisor Alvin helped me by keeping me apprised with updates and information with open communication by being responsive and proactive. He is awesome with email response time very professional. More

The dealership is very good; however, this last service/maintenance visit, the seat calibration was not performed and the light is still on. service/maintenance visit, the seat calibration was not performed and the light is still on. More

I don't come often which is good. If you are coming often that means your car isn't being serviced properly. Not a problem here Matt is the host with the most. If I have an issue an If you are coming often that means your car isn't being serviced properly. Not a problem here Matt is the host with the most. If I have an issue an issue I'm usually taking my car in without an appt. which the staff (Matt) are happy to oblige. Maybe because I am a good customer and don't complain. Now, however when my car does have to be kept, it would be nice if the service has a car available for me to use as occasionally I have to get to work or meeting on the peninsula. Uber does not always help. Other than that I appreciate my local BMMW dealership. Lisa More

Brought my car for service multiple times and each time I was very disappointed. The service staff was not welcoming. Never coming back to this dealership again. I would rather drive an extra 20 miles for a was very disappointed. The service staff was not welcoming. Never coming back to this dealership again. I would rather drive an extra 20 miles for a better service. Thanks. More

They got my battery and rims handled and got it back in a jiffy, really!! jiffy, really!! More

your staff including service and financing are not honest. they are trying to avoid their responsibility by misleading and confusing. honest. they are trying to avoid their responsibility by misleading and confusing. More

BMW Fremont delivers the BEST service and customer experience. I've been taking my X5 here for the last 9 years. Charles always treats me with the utmost respect, provides me with discounts to help wi experience. I've been taking my X5 here for the last 9 years. Charles always treats me with the utmost respect, provides me with discounts to help with the cost, and makes sure that I get a loaner car. He takes his time to explain to me what is going on with my car. I truly appreciate his help every time! He is exceptional!!! More

Charles found the Module for the NVLD leak was under warranty. No charge which was great. Car definitely runs better. warranty. No charge which was great. Car definitely runs better. More