BMW of Fremont - Service Center

customer service was horrible, and the technicians did not fix my car. also they put no effort into solving my problem and gave it back just as i brought it. i took it to stevens creek BMW and they search not fix my car. also they put no effort into solving my problem and gave it back just as i brought it. i took it to stevens creek BMW and they searched and called nation wide for my problem and fixed it. More

Parts Clerk need to smile and not be in bad mood seems like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my th like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my third generation M3 which I already sold my E36/E46 M3, my friend and I went to look at the 4 door M3 in Parts show case and my friend went to ask a question about some parts related question and this asian clerk just gave him a cold shoulder and made it seem he was bothering him instead of helping him,I was already warned by my other colleagues about customer experience in Service department here in Fremont BMW, But it just makes since for me to purchase my car here since I reside here, My second option was East Bay BMW or Bmw Mountain view which had friendlier staff and had a better ratings on customer experience. Sorry, but I've been Customer Service Manager for 15 years for an Airline and that what I call a bad customer relation, Maybe this Dealership doesn't care about Customer as much as we do in Airline industry. So thats why Ill rather bring my business somewhere else here in Bay Area. More

Not a Friendly service advisor, misleading customer on the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times ha the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times happen with the same dealer) Will not coming back for good. More

Damn, I was wrong! That dark color of Castrol Synthetic made me think I got the classic "wall job"----where your car sits by the wall and isn't serviced. But my BMW oil and filter was changed at Autowest made me think I got the classic "wall job"----where your car sits by the wall and isn't serviced. But my BMW oil and filter was changed at Autowest and Ron and the service supervisor did it again where I could see it being done. Ron doesn't turn wrenches of course and I doubt he could put one on a bolt but seemed like an nice fellow and a great service manager who gave prompt attention to my concerns (I saw nothing but red at the thought of a new car damaged by a skipped oil change) . I am now HIGHLY RECOMMENDING their dealership and service department in particular. I owe them a bottle of Dom Perrione -----if I could afford it. More