BMW of Fremont - Service Center

Brought in my car for recall (software update).But BMW Brought in my car for recall (software update). But BMW Fremont removed my $2500 upgraded cluster and filed a warranty claim with BMWNA to downgrad Brought in my car for recall (software update). But BMW Fremont removed my $2500 upgraded cluster and filed a warranty claim with BMWNA to downgrade my cluster without notifying and obtaining approval from me. I was only notified only when it was 1.5 hours from picking up my car. I received the call at 3:49pm (3rd day) that they had opened a claim with BMW USA and got me a new downgraded cluster. I told them stop. I am not ok and told them to stop. 3:53 called them again to say stop. I do not approve to change my upgrade cluster. Drove to the dealership and told the service advisor to stop. I asked to talk to the foreman to show me why the cluster needed to be replaced. Nothing was given or provided to show why my upgraded cluster needs to be replaced. I told my service advisor stop and return my $2500 upgraded cluster. He went to his supervisor and gave me 2 options 1. I have to pay $2200 for the new downgraded cluster that they got from BMW in order to get my upgraded cluster back. 2. Or be happy that BMW of Fremont provided excellent and proactive services and take the car with the new downgraded cluster. I should be happy that I need to spend another $2500 to get another upgraded cluster. Basically I need to pay over $2000 just to get my upgraded cluster back. 1. My upgraded cluster is my property and I paid for it. No one should have the right to remove it without my consent. 2. My car belongs to me. Not BMW of Fremont- any removal of parts from my car also needs my consent. I wasn’t even notified until they are almost done with the unauthorized work. This is clear violation of my property rights and direct violation of CA BAR. Lastly- I am not ok for SA to call me at 6PM on Halloween night to accuse me of giving him authorization in middle of family dinner. Continue to lie and pressure me to accept their mistake. A formal police report has been filed. More

Most awful service department with rude service employee. I bought my new BMW at the above place. The experience fair. So I decided to take my car for service. I made a for Sep 27th at 740am (Friday). I got I bought my new BMW at the above place. The experience fair. So I decided to take my car for service. I made a for Sep 27th at 740am (Friday). I got to the service center at 752am. I apologize for the traffic. Then the service person ( he lives in Walnut Creek-knows the traffic) told me it 'll take almost four to five hours for an oil change. When made the appt. I was told if one comes in 7-8 am it should take more then an hour. I felt bad being 10+ min late and I have some errands so cannot leave the car. I asked the service person, When can I come early next to get my oil change within an hour. He said Oct 2nd at 7am would be perfect. I was there at 635am( first person) toady 2nd OCT 2019. They open door at 7am and one service person directs me to pull over inside. Then he checks his IPAD? told me I do not see your name. I told him it's not possible, I have the B-card with appt, voice mail reminder from them and email to prove it. He said we can do it. He handed me over to this service person (new) He checks my key with computer and told me I need all these services. Mind you the car has only 4011(4k) miles on it. I told him I just have time for an oil change , his tune totally changed. He said well It will take 3 half-hour to four hours for oil change, we do a safety check in all cars and definitely take four hours. I kept pushing sell all services. The car has only 4k miles only. I told him not acceptable because i need my car. Next time we can do the other service when i have no need of the car for a day. he still insist on fours hours. I told him check with next person(Kiosk) (original service person from Friday -per him it takes only an hour). I was so frustrated and left for the second time. I wasted two hours in traffic. I have other high-end cars I took to service at dealer never had that bad experience. The service department ( 4 persons) I dealt was absolutely horrible. Practically, they ll try to force sell your services. Kept referring to BMW recommendation and safety. (the car had only 4k miles) You can check , I usually never leave feedback on any services. I had to do this because these people are a bunch criminal. I plan to call Channel 7 and 4. More

Annoying Customer service I had the most pathetic experience at BMW Fremont. For starters, I dont think they are interested in Service at all, and only want to sell cars and sh I had the most pathetic experience at BMW Fremont. For starters, I dont think they are interested in Service at all, and only want to sell cars and shoo the customers away. I made a service appointment at 10 AM with request for loaners a week back, when I reached, they made me wait for 30 mins to have someone assist me. Question - If you anyway are planning to make the customer wait, why ask for an appointment? Second Part - Nick Lal, Service manager, tells me car will be ready in 4 hours and for the loaner they have tie up with Entreprise rental so they will drop me Entreprise with everything already booked for me to pick up the loaner. I am like fine, its matter for 4 hours for service, so its ok, they must have gone short of loaners. I reach Entreprise, they made me wait 45 mins again to give me a car a Stinking basic Subaru Impreza. Question - If BMW takes pride in BMW difference and customer service, typing up with Entreprise for loaners, dont you guys have brains to atleast chalk out a smoother process, since BMW is giving business to Entreprise. Whoever in your management came up with the idea of putting your customers in front of Entreprise salesman without training them the BMW customer service standards. Third Part - At 3PM, I am still waiting for Nick Lal's call, (seems he has forgotten his job to follow up and inform). I give him a call back at 3:10 PM, now he says BMW service team did not find time to look into the car, so it might take 2 days for car service to complete. Question - From 5 hours my car is just at your service centre with no one even started work on it, why didn't you guys call me 1-2 hours into drop in time and inform me, why wait until the customer calls back. Is this the BMW difference? Question - 4 hours to 2 days? difference in effort estimation is so huge without even touching the car. Are you guys even trained? or interested to be in service? I picked up my car immediately and did'nt want to leave it for 2 days under ill trained mechanics or service managers. I don't recommend BMW Fremont for neither Sales(leasing the car wasnt great too) or Service, You will end up wasting your time and money if you give your car to them More

Clueless Service Department I made an appointment THREE weeks ago to have roof rails put on my new BMW I purchased at this dealership. I get to my appointment at 10am, and am to I made an appointment THREE weeks ago to have roof rails put on my new BMW I purchased at this dealership. I get to my appointment at 10am, and am told they're running behind. After waiting 35 minutes I ask what is happening, and they say there is still one person ahead of me. After 50 minutes a service person finally calls my name. She says she has to check on the part. Guess what?? They don't have the part!! Seriously?!? I have now wasted 55 minutes to hear they can't help me today. I am LIVID. I realize it is not the service person's fault, but a complete lack of organization at this dealership. The head of the service department is standing next to me, and hears this mess. She did not apologize, or even make eye contact with me. Between driving to and from, and wasting one hour here, I am ANGRY. I would not suggest using this BMW service department More

They are getting more ridiculous 3 weeks ago I got a letter from BMW of Fremont service, stating my BMW 328d is subject to recall and I need to bring my car in for correction action. 3 weeks ago I got a letter from BMW of Fremont service, stating my BMW 328d is subject to recall and I need to bring my car in for correction action. I reserved service time on last Saturday morning, when I met the worker there they told me they can do nothing about it now since BMW don't have any solution for this recall problem yet - then why ask me to bring my car in for "correction action". It's getting more ridiculous and crazy now: today I get another letter from BMW of Fremont asking me to bring my BMW 328d in for same recall "correction action". I am seriously think Fremont BMW of Fremont is out of their mind, and now understand why BMW of Stevens Creek is always busy and nobody in BMW of Fremont - seems all customers figured out they are in no place to help anyone but make them miserable!!! More

Horrible service Do not buy or get a service at this location, poor as i poor service!!! HORRIBLE..... NO HOSPITALITY! DO NOT GO THERE! Go somewhereelse! Worse Do not buy or get a service at this location, poor as i poor service!!! HORRIBLE..... NO HOSPITALITY! DO NOT GO THERE! Go somewhereelse! Worse dealer, I’ve ever had! More

The dealer push uncessary service. The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unn The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unnecessary to consumer. More

Air Conditioner Repair - Worst Experience Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded t Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded to quote me over $2,000 for a radiator. I called to another repair shop and they quoted $500.00. I understand there is a premium for OEM however 4 times the cost? I highly recommend anyone who is at the BMW Service center to make 1 phone call to a BWM repair shop. You will be surprised. The people at BMW of Fremont overcharge, everyone. More

They lie about service...READ the DETAILS! Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to do a wheel alignment on my 2016 328 vehicle - incidentally I purchased my car from this dealership. They lied about almost everything - including 'customer refused recommended inspections' (now why would I do that?). The worst was they LIED about when the car was in and when the car left their center - they recorded it differently on the hard copy they provided for me (drop-off and pick-up of car on the same day - this was accurate but lied on the digital copy I requested - noting it was a day later!! I have all of the copies and can sue them for lying. I have had several conversations with Toby Brown - he is the most unprofessional manager and have all the copies of emails and voicemails. I also Called and have had several emails and conversations with BMW of North America regarding my experience but they did nothing except letting me know that they are handling it 'internally' (whatever that's supposed to mean) - customer service of BMW of NA is equally worse. You would think a luxury vehicle will at least have great customer service but that is NOT the case. I've been a loyal BMW customer since 1997 and after my recent experience I'm uncertain if my next vehicle will be a BMW. I'm already making my family and friends aware of the extremely poor service that BMW of NA and BMW of Fremont CA provide. More