BMW of Fremont - Service Center

I made this service appointment for a gas leak concern. Upon meeting Mathew, his attitude towards the SULEV warranty on my car was insulting. Probably because it's a 2008 BMW. I'm sure he's a lot more acco Upon meeting Mathew, his attitude towards the SULEV warranty on my car was insulting. Probably because it's a 2008 BMW. I'm sure he's a lot more accommodating if you have a newer model and look the part. Keep in mind I had called the dealership prior to my appointment and made sure that they would be able to provide a loaner. When I arrived for my appointment, Mathew informed me about their "new" rule instilled in April regarding loaners.. He informed me that their new loaner protocol states that they cannot give BMW car loaners to those who have a car older than 2016. This was news to my husband and I because we have gotten both our 2008 BMW's serviced there and at the Mountain View location and received loaners with out a problem, even after April. Apparently if your car is older than 2016, they will provide a rental through Enterprise, which is fine had I known that prior because Enterprise requires your debit card which I did not have on me therefor I could not get a loaner and leave my car to get serviced. This was such a huge waste of time not to mention that I could not leave my car to get serviced in the end and had to drive it back with the gas leak issue which is dangerous. Oh, and I had to take time out of my work day for all of this. I suggest asking for Nick next time you make a service appointment here because Mathew is useless. More

Excellent facilities. Very efficient and professional. The quality of their work and personnel encountered is top notch. Pleasure to do business with. I will be happy to continue my business with them. The quality of their work and personnel encountered is top notch. Pleasure to do business with. I will be happy to continue my business with them. More

Excellent service, professional attitude, they are welcoming from making an appointment to performing the service, they make you feel comfortable. welcoming from making an appointment to performing the service, they make you feel comfortable. More

Charles from Services department helped. The service was done as I was advised and in a timely manner. I am happy with the service provided. done as I was advised and in a timely manner. I am happy with the service provided. More

Second time going in for service on my beater, and won’t be the last time either. Nick is very helpful and very communicative with all my concerns. Great team here thank you guys! be the last time either. Nick is very helpful and very communicative with all my concerns. Great team here thank you guys! More

Charles Way was very knowledgeable and helpful when it came to explaining the details of my issue. The technician did an excellent job on testing my motor and rebuilding my confidence on the engine’s re came to explaining the details of my issue. The technician did an excellent job on testing my motor and rebuilding my confidence on the engine’s reliability More

Matthew Richardson is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know their stuff. the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know their stuff. More

Shout out to service advisor Matthew, came in without an appointment due to a flat tire and he and the team took care of me. appointment due to a flat tire and he and the team took care of me. More

Ever since I purchased my BMW, I have always chose to come to this particular dealership only because of their great hands on customer service, professionalism, and the quality of service provided regard come to this particular dealership only because of their great hands on customer service, professionalism, and the quality of service provided regarding my vehicle. More