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BMW of Fremont - Service Center
Fremont, CA
424 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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424 Reviews of BMW of Fremont - Service Center
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January 08, 2022
Great customer service from the moment I pulled up to seeing an advisor. The advisor referred me to my options along with a deal that my vehicle qualified for which would save me money over the next 3 ye seeing an advisor. The advisor referred me to my options along with a deal that my vehicle qualified for which would save me money over the next 3 years. Clean environment as well. More
by AP
Employees Worked With
Nilesh Lal
January 05, 2022
Smooth appointment process. Wait a bit more time than I expect after I arrived on time. Service consultant is nice and friendly. Overall is good. expect after I arrived on time. Service consultant is nice and friendly. Overall is good. More
by oldyam60
Employees Worked With
Ryan Geary
January 03, 2022
Nick (Nilesh Lal) is always a pleasure to work with. He is always accommodating and will solve your worries at all times. He shows extreme patience and will work through a solution every other time and wil is always accommodating and will solve your worries at all times. He shows extreme patience and will work through a solution every other time and will take care of you whenever you have an issue with the vehicle. I really appreciate the high quality service, the patience and the responsiveness of Nick and I will highlight recommend others to go with him. ~ sangram More
by sangramganguly
Employees Worked With
Nilesh Lal or Nick
December 31, 2021
Great customer service provided by my advisor Charles Way. He offered me the promotion of a lifetime ($199 for 3 years of oil change) without me having to ask for it (this promotion was the reason I came Way. He offered me the promotion of a lifetime ($199 for 3 years of oil change) without me having to ask for it (this promotion was the reason I came in for service). It was just nice that I had an advisor who got my back (he could have kept quiet about the promotion and just tried to charge me the regular price of $280 for one oil change) but the fact that he rung up the promotion without me asking speaks volume of the honesty and integrity of the type of service you can expect from BMW Fremont. I was also well taken care of while my vehicle was being serviced. Charles’ assistant (didn’t get his name) offered to give me a ride to the movie theater after the uber driver that BMW Fremont had arranged for me canceled on my trip (supposedly due to the very short distance between BMW Fremont and the theater). Charles handed him the key to one of the cars available on the lot without any question. It was Christmas Eve and they closed by noon but Charles volunteered to stay until 1pm so I’d have more time at the theater. Also heard him telling one of his team members to go home early for Christmas if she was done with all of her tasks for the day; he even said that he could help her wrap up anything else that she couldn’t get to. The folks here are great; they really know how to take care of their customers and employees! More
by chris_l
Employees Worked With
Charles Way
December 29, 2021
Matthew Richardson was very professional service advisor and he goes above and beyond on providing professional services. Detail explanation on what services will be providing and what are the optional serv and he goes above and beyond on providing professional services. Detail explanation on what services will be providing and what are the optional services that recommend. Definitely will go back for my X5 services in the future. Keep up the great work, Matthew. More
by philipauwfg
Employees Worked With
Matthew Richardson
