BMW of Fremont - Service Center

This is the only BMW dealership I take my car to. Staff is very professional. Staff is very professional. More

The place is very clean and service advisor is very responsive, but the repair cost is high. responsive, but the repair cost is high. More

Charles was very helpful and prompt in giving updates; however i was told I would be getting a loaner but on site; i did not get it saying no availability. This miscommunication was not expected. however i was told I would be getting a loaner but on site; i did not get it saying no availability. This miscommunication was not expected. More

I was very happy with the excellent level of care for me and my vehicle. Everyone was helpful and inviting. Noel, Randy, and Charles went above and beyond my expectations. Great customer service! I will d and my vehicle. Everyone was helpful and inviting. Noel, Randy, and Charles went above and beyond my expectations. Great customer service! I will definitely return to this dealership for Parts, Service, or Sales. Kudos to the management team as well; the culture and mindset to be great at delivering excellent customer service starts from the top on down. Everyone there seems to understand the value of the customer and that every customer's experience can be an impactful one, whether positive or negative, so it's up to every employee there to do their part when interacting with a customer/guest on a daily basis. Every company I visit I evaluate the cleanliness of their environment and the quality of their parts and service because it's a reflection of the company and it tells me whether they truly care about a customer's experience. Thank you for your time and giving me this opportunity to share my personal thoughts. I hope everyone has a great day and continues to strive to make a "Positive" impact on the customer, which is a direct contribution to the company. Thanks again! More

Service center employees were very professional, but most importantly, they were clear and friendly about what all work had to be done and how it was going to go ahead. Nick especially was very transparent a importantly, they were clear and friendly about what all work had to be done and how it was going to go ahead. Nick especially was very transparent about the process and considerate as well! More

The overall customer service representative was friendly and answered questions accurately. The waiting area is clean and good for 1-2 hours waiting time. The only issue I had was 2-3hours promised waiting and answered questions accurately. The waiting area is clean and good for 1-2 hours waiting time. The only issue I had was 2-3hours promised waiting time became 4 hours. It must be something unusual happened. I hope it was informed in advance so I can prepare accordingly. More

Matthew is the best. He is very detailed oriented and helpful ⋯ checked on the car and answered my questions in professional ways! He is very detailed oriented and helpful ⋯ checked on the car and answered my questions in professional ways! More

Attentive. Gave us semi-decent loaner for the full period. Nick as usual was a pleasure to deal with. Gave us semi-decent loaner for the full period. Nick as usual was a pleasure to deal with. More

The didn’t fix my SUV problem and they just give me excuses to not fix it. excuses to not fix it. More

Dan was very helpful. I had not visited bmw service since a year. He helped me with the service appt and helped guide me in deciding to upgrade my prepaid maintenance agre I had not visited bmw service since a year. He helped me with the service appt and helped guide me in deciding to upgrade my prepaid maintenance agreement. This really helped as it saved me money now and will save me money in long term too. More