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BMW of Fremont - Service Center

Fremont, CA

4.5
426 Reviews

426 Reviews of BMW of Fremont - Service Center

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November 10, 2022

I was very pleased with the courteous service I received from Dana Caldwell and Lal (the customer service representative) who last name escapes me. More

by rahman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Caldwell, Lal
Nov 17, 2022 -

BMW of Fremont responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 04, 2022

BMW of Fremont always takes great care of my car and the staff there is knowledgeable and friendly. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson, Lisa Parasrami
Nov 12, 2022 -

BMW of Fremont responded

Hi Kathy, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

November 04, 2022

Great service! My car had major problem under warranty. It took almost 4 weeks for the repair, but it was finally completed and I got my car back!!! More

by dongbui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Geary
Nov 12, 2022 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 03, 2022

Nick Lal & the service team always provide excellent professional responsive service. Nick diagnosed the issue of using a battery AAA had recommended. More

by Andy Kapur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Nov 12, 2022 -

BMW of Fremont responded

Hi Andy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2022

BMW of Fremont has excelled in customer service and always did the right thing for me and my vehicle. Matt Richardson and Dana are top tier and advocated for my vehicle every chance they got. More

by cd128i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Richardson
Nov 12, 2022 -

BMW of Fremont responded

Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

November 01, 2022

Charles was great, addressed my concerns, gave me good package for multiple oil change and good price for service done. Even though it took few days to get my car back due to nature of intermittent proble More

by Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles way
Nov 09, 2022 -

BMW of Fremont responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 31, 2022

Very friendly and helpful. Have taken my car in for service and everytime it has been pleasant and stress free. More

by Jamiearroyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Nov 08, 2022 -

BMW of Fremont responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 29, 2022

Efficiency and professional and good service. The agent is polite and knowledgeable. The technician is working on schedule and performed expert More

by Alvinwang1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 06, 2022 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

October 22, 2022

The staff is very friendly, knowledgeable and cordial. They listen to the customer and provide adequate assessment of time and what it takes to have the vehicle fixed. My car was cleaned and cared for aft More

by Saeed5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 31, 2022 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 20, 2022

In for Oil Change. Even though low tire pressure warning on, they did NOT inflate the tires. More

by larrygissible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Oct 27, 2022 -

BMW of Fremont responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4820 to discuss what we can do to help.

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