BMW of Fremont - Service Center

After I dropped my vehicle for the recall related service, the estimated time to fix the vehicle was more than 2 hours and it could take longer. I requested a ride(Uber/Lyft) to my home(17 miles away service, the estimated time to fix the vehicle was more than 2 hours and it could take longer. I requested a ride(Uber/Lyft) to my home(17 miles away) from the service manager and it was denied because the dealer management doesn't allow and I had to wait 2 hours at the dealership. I rate this as a poor customer experience. More

I brought my Z4 for an inspection and also wanted to get an estimate for some non-urgent problems. Matthew Richardson was my service advisor and he was extremely helpful. He carefully listened to my needs a an estimate for some non-urgent problems. Matthew Richardson was my service advisor and he was extremely helpful. He carefully listened to my needs and concerns, was very polite and friendly, provided all possible cost and time estimates. Since the dealership was quite busy that day and they couldn't diagnose my car right away I had to leave it with them, and Matthew even got me a free ride home. He also was communicative the next few days and sent me detailed results of diagnostic, so I had all needed information to make a decision regarding further work. It was a very pleasant experience for me, no doubt because of Matthew who went above and beyond. More

Nic my service adviser is great and very accomodating. He is very helpful. I just wish the option to get an uber from home to the dealer was available. I may consider going to other service providers t He is very helpful. I just wish the option to get an uber from home to the dealer was available. I may consider going to other service providers that offer transportation TO and FROM the service location. More

Mr. Santos, Matthew Richardson, and Dana Caldwell are the best representatives BMW could have. They put a HEART in BMW. Dana Caldwell is a special kind of guy. He went out of his way to make sure I was sati best representatives BMW could have. They put a HEART in BMW. Dana Caldwell is a special kind of guy. He went out of his way to make sure I was satisfied and I really appreciate that. Matthew Richardson is so calm when speaking he can teach how to be customer service. My experience was wonderful. Thank you Shirley Ingram More

Excellent advisor with good knowledge about the service needed on vehicle and recommended appropriate service. needed on vehicle and recommended appropriate service. More

Great communication from service advisors and excellent repair or maintenance service completed in a timely manner. repair or maintenance service completed in a timely manner. More

Daniel Boyd has been a godsend during a grueling process. I could not bring my car in because there were no loaners available. Yet, he would call to say I was not forgotten, dispelling any fears of getting l I could not bring my car in because there were no loaners available. Yet, he would call to say I was not forgotten, dispelling any fears of getting lost in the shuffle. That kind of attention sets the bar quite high for the dealership. And it cements a trust that will go a long way in the future, More

TOP NOTCH SERVICE AND VERY WELL TAKEN CARE OF. WOULD DEFINETLY RECOMMEND SEEING NICK AT FREMONT BMW WOULD DEFINETLY RECOMMEND SEEING NICK AT FREMONT BMW More

Had a great experience with John De Palma in service. He is so amazing! He really took the time to get my situation resolved and communicated clearly! He is so amazing! He really took the time to get my situation resolved and communicated clearly! More

The sale man and the customer service is great , Need to have cookies or Donut for customers while waiting for the car service have cookies or Donut for customers while waiting for the car service More