BMW of Fremont - Service Center

Matthew is such a nice guy! He’s very helpful and knowledgeable. I definitely give him 10/10 and will continue to let him be my advisor in the future He’s very helpful and knowledgeable. I definitely give him 10/10 and will continue to let him be my advisor in the future More

When i make appointment on line for my service, it gave me so many complicated option and I have no idea what service option to choose from and i pick the one seems most appropriate. I went in on-time for me so many complicated option and I have no idea what service option to choose from and i pick the one seems most appropriate. I went in on-time for my 7:20am appointment. I was served 15mins later. At that time, i forgot i had discount coupons, i did not present it and the person did not offer me as well. When i go back to pick up the car, another person helped me and I showed him the discount coupons and he started say I should have mentioned it in the morning now they have to reprint the paperwork. Whoa! That's how they treat the loyal customer. More

Though the first service guy though the phone is not very nice, but the service director Dana and Charles are very nice people, and they did a very good job! nice, but the service director Dana and Charles are very nice people, and they did a very good job! More

My service advisor Matt is wonderful. I had a service call for my BMW i4 and he make everything easy for me. He was very polite and responsive. He also offered me a loaner car for free. L I had a service call for my BMW i4 and he make everything easy for me. He was very polite and responsive. He also offered me a loaner car for free. Love their service. More

Friendly personell, always able to get a great price. Service is great but overpriced. Service scheduler needs to check with shop to review availability before making appointments. Service is great but overpriced. Service scheduler needs to check with shop to review availability before making appointments. More

Always been a positive experience coming to visit, regardless, if it was a service or taking care of an issue. regardless, if it was a service or taking care of an issue. More

Service advisor Nick Lai got me taken care. He is professional and understanding. Highly recommended him. Thanks again! He is professional and understanding. Highly recommended him. Thanks again! More

Charles helped me with getting new xenon lights for my bmw z4 - we hit a snag in the parts shop only having one, but when I left he called me to come back because a local shop had 2 that they could delive bmw z4 - we hit a snag in the parts shop only having one, but when I left he called me to come back because a local shop had 2 that they could deliver over. So grateful for his help! More

BMW used to offer BMW loaner car when you bring in for service, but not anymore. Hope they can resume this service soon.Mercedes, Audi and Porsche have no problem providing loaner, not sure why only BMW service, but not anymore. Hope they can resume this service soon.Mercedes, Audi and Porsche have no problem providing loaner, not sure why only BMW cannot. This will make me consider to buy other brand next time. More

Matthew and the Fremont BMW team are outstanding! !! They really take the time to understand your needs and make sure your car is well cared for. !! They really take the time to understand your needs and make sure your car is well cared for. More