BMW of Fremont - Service Center

I had the first service done for my X3. Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, advisor provided me with the one way Uber back to apartment but I had to get my own Uber to pick up the vehicle. Would have given a 5 star if I was provided with a loaner or 2 way Uber. More

I always get weary of taking a car to a dealership service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge fan. They truly won me over. Nick was attentive, informative, communicative, and listened. He didn't oversell me anything and also made suggestions. Dana, the Service Director, displayed patience, empathy, and had was an active listener to not just my needs as a customer, but I heard how he was with other customers, as well. This dealership went above and beyond! More

Great service. Went over what service was needed, didn't push for any extra, just recommended additional things that need to be done. Was very happy with the servic Went over what service was needed, didn't push for any extra, just recommended additional things that need to be done. Was very happy with the service Matthew provided. More

I sent my 2005 325i to BMW of Fremont for a recall service. They did an excellent job. The experience is great! Matthew and his team are very nice and professional. service. They did an excellent job. The experience is great! Matthew and his team are very nice and professional. More

I had a very good experience during my visit. : Good communication, fast service.Smooth overall. : Good communication, fast service.Smooth overall. More

Matthew is very easy to work with. Professional, updates me, car always ready as promised. Professional, updates me, car always ready as promised. More

Service experience was great hassle free loaner vehicle great job with detailing and keeping me informed great job with detailing and keeping me informed More

Good service and communication during the repair of my automobile. I like they clean my auto also automobile. I like they clean my auto also More

Charles is a great service advisor for me. He always gets me an appointment that fits my schedule and follows up on all details. He always gets me an appointment that fits my schedule and follows up on all details. More

I was able to get in for a Service visit on very short notice. Daniel was very helpful as always plus I had the opportunity to meet Jacob from the Sales department. What a wonderful young man he is and notice. Daniel was very helpful as always plus I had the opportunity to meet Jacob from the Sales department. What a wonderful young man he is and also very patient with my wife and I. She may have Aged him a little bit on the Test Drive. More