BMW of Fremont - Service Center

Very nice service centre with professional service, timing is excellent, car is very cleaned upon pickup. timing is excellent, car is very cleaned upon pickup. More

Subject: Disappointing Experience with BMW X5 Maintenance Service Dear BMW Fremont , I hope this message finds you well. I am writing to express my deep disappointment with the recent service experienc Service Dear BMW Fremont , I hope this message finds you well. I am writing to express my deep disappointment with the recent service experience I had with my BMW X5 at your dealership. I feel compelled to share my feedback in the hope that it can lead to improvements in your customer service process. To begin with, the responsiveness of the person assigned to handle my case was incredibly slow, which significantly affected my overall experience. Additionally, while some issues were detected during the inspection, I was only informed about them without receiving any explanation of their causes or guidance on how to prevent them in the future. This left me feeling uninformed and dissatisfied. One particular incident that stands out is when I agreed to address the oil ring seal leakage problem. I specifically mentioned that I needed the car ready by the evening of July 5th as I had a flight to catch the same night. Your representative assured me that the issue would be resolved by that time, either on the night of July 5th or the morning of July 6th. Unfortunately, despite the assurance, I didn't receive any updates until 4:45 PM on July 5th when I decided to visit the Fremont BMW directly. Upon arriving, I was surprised to learn that the assigned staff had already left for the day, and the repair had not even started. No one had informed me beforehand that I wouldn't be able to collect my car on time. This was especially frustrating as I had a flight to catch in just three hours. The lack of communication and mismanagement of the situation left me with a highly unsatisfactory experience. As a loyal BMW customer, I had expected a level of service excellence that would match the reputation of the brand. Regrettably, this experience has fallen significantly short of those expectations. I sincerely hope that my feedback will be taken seriously and used to improve your service process. Clear and timely communication, along with efficient handling of repairs, is crucial to ensuring a positive customer experience. I kindly request that you look into this matter and take appropriate steps to prevent such occurrences in the future. I hope that my next service visit will be much more satisfying and in line with the high standards I associate with the BMW brand. Thank you for your attention to this matter. Sincerely, More

I was there for a service appointment. The staff are friendly and courteous. My representative, Mathew Richardson, was most helpful with scheduling and ensuring a smooth experience. The staff are friendly and courteous. My representative, Mathew Richardson, was most helpful with scheduling and ensuring a smooth experience. More

went in for a service requirement for my BMW X7. this was first encounter for service with BMW Fremont dealership. they provided excellent , on time service, provided detailed information of what wa this was first encounter for service with BMW Fremont dealership. they provided excellent , on time service, provided detailed information of what was needed at this service and estimate. thanks for a great experience More

Waited for an hour just to drop off vehicle for service. Even though I had an appointment in the morning. Seems appt does not matter. Even though I had an appointment in the morning. Seems appt does not matter. More

freindly staff, conpleted service work as promised. I like the video showed about the car status. thanks I like the video showed about the car status. thanks More

I took my X5 in for recall services and was told that the work should be done in 1 day so no loaner was need. At the end of the day, i got a text saying my car was not ready. I asked for a call back but ne work should be done in 1 day so no loaner was need. At the end of the day, i got a text saying my car was not ready. I asked for a call back but never got it. Long story short, i got the car back near the end of the next day without any explanation of what has happened. My schedule for those 2 days was ruined because i had no idea when the work would be completed. More

I had the first service done for my X3. Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, advisor provided me with the one way Uber back to apartment but I had to get my own Uber to pick up the vehicle. Would have given a 5 star if I was provided with a loaner or 2 way Uber. More

I always get weary of taking a car to a dealership service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge fan. They truly won me over. Nick was attentive, informative, communicative, and listened. He didn't oversell me anything and also made suggestions. Dana, the Service Director, displayed patience, empathy, and had was an active listener to not just my needs as a customer, but I heard how he was with other customers, as well. This dealership went above and beyond! More