BMW of Fremont

I went to this dealer (Fremont BMW) and they were rude. The sales person wanted me to buy what was in the lot. He and another male (Asian, I think he was the General Manager) was pushing me to buy the Die The sales person wanted me to buy what was in the lot. He and another male (Asian, I think he was the General Manager) was pushing me to buy the Diesel X-5. First I thought since I was a woman they were taking advantage of me, but now that I read the other person's note here it seems like that are all like that. Rude, disrespectful, and lacked professionalism. As for the price, it is funny they told me the same...the $1,750 was to help the customer to be able to purchase the car at invoice. I leased my 2009 X-5 from Stevens Creek BMW at $500.00 below the invoice. Fremont needs to watch out because the words are now going around. NO TO FREMONT BMW. More

Parts Clerk need to smile and not be in bad mood seems like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my th like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my third generation M3 which I already sold my E36/E46 M3, my friend and I went to look at the 4 door M3 in Parts show case and my friend went to ask a question about some parts related question and this asian clerk just gave him a cold shoulder and made it seem he was bothering him instead of helping him,I was already warned by my other colleagues about customer experience in Service department here in Fremont BMW, But it just makes since for me to purchase my car here since I reside here, My second option was East Bay BMW or Bmw Mountain view which had friendlier staff and had a better ratings on customer experience. Sorry, but I've been Customer Service Manager for 15 years for an Airline and that what I call a bad customer relation, Maybe this Dealership doesn't care about Customer as much as we do in Airline industry. So thats why Ill rather bring my business somewhere else here in Bay Area. More

Not a Friendly service advisor, misleading customer on the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times ha the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times happen with the same dealer) Will not coming back for good. More

The compliment is for all departments. This is a very nice place to shop for brand name car. There're nice people at Autowest BMW (former Claridge's BMW) in Fremont, California. People are well educated, nice place to shop for brand name car. There're nice people at Autowest BMW (former Claridge's BMW) in Fremont, California. People are well educated, trained, and the best attitude. I got my Bimmer serviced with extra care.<br>No complain with this dealership so far. All are compliments. We shall try to appreciate more while driving the bimmers. The cost of bimmer is doubled or tripled in Asian countries like Taiwan or H.K. We appreciate the opportunity to drive a bimmer at lower cost in the USA. I really appreciate that I can own a bimmer in my early age when my dad or grandpa couldn't have the chance. More

Damn, I was wrong! That dark color of Castrol Synthetic made me think I got the classic "wall job"----where your car sits by the wall and isn't serviced. But my BMW oil and filter was changed at Autowest made me think I got the classic "wall job"----where your car sits by the wall and isn't serviced. But my BMW oil and filter was changed at Autowest and Ron and the service supervisor did it again where I could see it being done. Ron doesn't turn wrenches of course and I doubt he could put one on a bolt but seemed like an nice fellow and a great service manager who gave prompt attention to my concerns (I saw nothing but red at the thought of a new car damaged by a skipped oil change) . I am now HIGHLY RECOMMENDING their dealership and service department in particular. I owe them a bottle of Dom Perrione -----if I could afford it. More