BMW of Fremont

This dealership has the worst service experience ever possible. When you schedule apponitment they tell you, you dont need a loaner because it's regular service. Once you get there, then they say there possible. When you schedule apponitment they tell you, you dont need a loaner because it's regular service. Once you get there, then they say there is a recall. First time, they kept my car for 1 week without even giving me periodic updates. Second time, they said they will definitely give me the car back by 5pm, and when i call at 5pm they say they will have to hold on to it. no talk or loaner or rental cars. They are a bunch of assholes. Dont ever go to this delarship. More

I purchased a 3-year old certified pre-owned BMW from this dealership. The night I drove back home, I found that the rear window has some leakage. (You can hear the wind while driving on highway. Very li this dealership. The night I drove back home, I found that the rear window has some leakage. (You can hear the wind while driving on highway. Very likely it needs a new window seal). I admit that I should have paid attention to this kind of little things while test drive. (But this is a certified car from a dealer.) So I brought the car back the second day. They told me that this is not under warranty and want to charge me $175 just to diagnose the problem! Who knows how much they want me to pay to fix this thing. I walked away. So my advice is that NEVER TRUST THIS DEALER. STAY AWAY AS FAR AS POSSIBLE. More

This was the worst, most corrupt encounter I've had with a business. They tried to sell my a car for blue book value that, when I got it inspected, had over $3,000 in damage and was deemed unsafe to drive a business. They tried to sell my a car for blue book value that, when I got it inspected, had over $3,000 in damage and was deemed unsafe to drive by a specialist mechanic. The entire engine was in need of replacement. They were conniving, dishonest, unscrupulous salesman and I have less faith and trust in humanity as a result of the encounter. Not sure how these guys can sleep at night. Most likely a lack of conscience. Incompetent service department too as the oil was overfilled- dangerous leaking problem as a result. The battery was so corroded that it was unsafe, and the salesman, Jesse, looked me right in the eye and said "oh no, my dad is a mechanic, and that is totally normal" as if I were born yesterday. When I told him that was certainly NOT normal, he just shook his head condescendingly. DO NOT work with this company. If you are looking for a used car- go with a private owner. More

I've been driving BMWs for about 20 years and have dealt with most of the Bay Area dealerships. The BMW folks at Freemont are by far the worst. Don't deal with these folks. The salesman Pejman aka "PJ" i with most of the Bay Area dealerships. The BMW folks at Freemont are by far the worst. Don't deal with these folks. The salesman Pejman aka "PJ" is the worst offender. I had him try a bait and switch on me then on a friend of mine a week later. I was continuously lied to by this branch. The general manager is Peter Scibetta and his role is to try and resolve issues after an attempt at bait and switch. Overall, the worst experience I've ever had with a car dealership. STAY AWAY FROM THE SALES DEPARTMENT IF YOU DON'T WANT TO GET RIPPED OFF. More

customer service was horrible, and the technicians did not fix my car. also they put no effort into solving my problem and gave it back just as i brought it. i took it to stevens creek BMW and they search not fix my car. also they put no effort into solving my problem and gave it back just as i brought it. i took it to stevens creek BMW and they searched and called nation wide for my problem and fixed it. More

On Wednesday my fiance and I went to look for a new X-5. We had to wait for at least 20 minutes before someone was able to assist us. The poor receptionist called for people, but no one answered. When we We had to wait for at least 20 minutes before someone was able to assist us. The poor receptionist called for people, but no one answered. When we did get someone, he wasn't really interested to see what we needed. He was pushy and wanted to sale what they had on the lot. He wouldn't even check the computer to see if the car we wanted was even available. When we asked to check the computer, the sales person told us that he didn't have time for us and he was going to call someone else for us. We waited another 10 minutes and the second sales person came to us. He was "a little" nicer", and took us to his office and checked on his computer to see the new X-5 we wanted if it was available. He found the car we wanted. We talked about the price and he brought the price to the invoice, which included the $1,750 rebate. He wouldn't go any lower. He wouldn't tell us where he found the car. We tried to negotiate more and he became "ANGRY" and told us that we are lucky he is giving us the invoice or go else where. WE DID. I went on-line and checked the dealers for the car I wanted. Guess what? Weatherford BMW had the car that I wanted and the sales person over at Fremont refused to tell us where the car was. After some reaserch I located the car myself. My fiance and I went to Weatherford and purchased our new 2009 X-5 with ($800.00) below the invoice price. The sales person at Weatherford told us they get cash back and the $1,750 rebate is for the customer and not the dealer to play trick on customers. Fremont is a JOKE and they are liars. More

I went to this dealer (Fremont BMW) and they were rude. The sales person wanted me to buy what was in the lot. He and another male (Asian, I think he was the General Manager) was pushing me to buy the Die The sales person wanted me to buy what was in the lot. He and another male (Asian, I think he was the General Manager) was pushing me to buy the Diesel X-5. First I thought since I was a woman they were taking advantage of me, but now that I read the other person's note here it seems like that are all like that. Rude, disrespectful, and lacked professionalism. As for the price, it is funny they told me the same...the $1,750 was to help the customer to be able to purchase the car at invoice. I leased my 2009 X-5 from Stevens Creek BMW at $500.00 below the invoice. Fremont needs to watch out because the words are now going around. NO TO FREMONT BMW. More

Parts Clerk need to smile and not be in bad mood seems like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my th like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my third generation M3 which I already sold my E36/E46 M3, my friend and I went to look at the 4 door M3 in Parts show case and my friend went to ask a question about some parts related question and this asian clerk just gave him a cold shoulder and made it seem he was bothering him instead of helping him,I was already warned by my other colleagues about customer experience in Service department here in Fremont BMW, But it just makes since for me to purchase my car here since I reside here, My second option was East Bay BMW or Bmw Mountain view which had friendlier staff and had a better ratings on customer experience. Sorry, but I've been Customer Service Manager for 15 years for an Airline and that what I call a bad customer relation, Maybe this Dealership doesn't care about Customer as much as we do in Airline industry. So thats why Ill rather bring my business somewhere else here in Bay Area. More

Not a Friendly service advisor, misleading customer on the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times ha the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times happen with the same dealer) Will not coming back for good. More

The compliment is for all departments. This is a very nice place to shop for brand name car. There're nice people at Autowest BMW (former Claridge's BMW) in Fremont, California. People are well educated, nice place to shop for brand name car. There're nice people at Autowest BMW (former Claridge's BMW) in Fremont, California. People are well educated, trained, and the best attitude. I got my Bimmer serviced with extra care.<br>No complain with this dealership so far. All are compliments. We shall try to appreciate more while driving the bimmers. The cost of bimmer is doubled or tripled in Asian countries like Taiwan or H.K. We appreciate the opportunity to drive a bimmer at lower cost in the USA. I really appreciate that I can own a bimmer in my early age when my dad or grandpa couldn't have the chance. More