BMW of Fremont

I bought a CPO from here. They cheated me on the options. They told me it was leather when it was leatherette. They hid some dealer incentives from me. They were sarcastic, high pressure and insulting. I wil They told me it was leather when it was leatherette. They hid some dealer incentives from me. They were sarcastic, high pressure and insulting. I will never recommend BMW of Fremont to anyone. More

my experience was great.knowing what you want and were to buy helps.when i got there Richard Qian was waiting for me.i was 3hrs early for my app so i got striaght to business.he was kind,funny and patient an buy helps.when i got there Richard Qian was waiting for me.i was 3hrs early for my app so i got striaght to business.he was kind,funny and patient and we,(my son and i)were out less than 2hrs.i highly recommend going to Richard Qian as a sale person.defenitly will be returning to Fremont Bmw because of him......Keep It Up Richard Qian More

i wanted to buy bmw 328i. i drove in. saw few models on lot. nobody come and ask if i need help. finally walked into lobby. nobody even care I was there. sales guys were buys talking to each other. lot. nobody come and ask if i need help. finally walked into lobby. nobody even care I was there. sales guys were buys talking to each other. worst dealership i ever visited. Instead I went to BMW dealer in south bay on stevenson creek. Very nice gentleman helped me as soon as i got off my car. Decided to buy it from stevenson creek bmw. I will never deal with fremont bmw. More

Exchanged several emails with this guy, Quach, Vi. His attitude was not very positive. Was not willing to negotiate at all and made me stop any further communications with this deal. attitude was not very positive. Was not willing to negotiate at all and made me stop any further communications with this deal. More

No communication at all - irresponsive salesperson! The salesperson was irresponsive and left customer hanging, demonstrated no professionalism at all. Email inquiries on warranty and availability of ne The salesperson was irresponsive and left customer hanging, demonstrated no professionalism at all. Email inquiries on warranty and availability of new vehicles are simply not his concern. Go somewhere else if you can. More

Do not go to this dealership for anything!!!! They are LIARS, THFTS and will never follow through on a single thing that they promise you!!!! Peter the manager of the dealership is worthless and should no LIARS, THFTS and will never follow through on a single thing that they promise you!!!! Peter the manager of the dealership is worthless and should not be representing a brand like BMW!!!! This is by far the worst dealership and the worst experience I have ever had!!!! Please visit any other bmw dealer and run from fremont BMW as fast as you can if they so much as give you a glance!!!! More

I have purchased multiple MB's and Volvo's in the past and this was by far my worst experience in dealing with a luxury car dealership. In the past, all of the salesmen I've dealt with at luxury dealersh and this was by far my worst experience in dealing with a luxury car dealership. In the past, all of the salesmen I've dealt with at luxury dealerships have dealt with me openly and honestly. In fact, I am usually willing to pay more money for a given car when I purchase it from a luxury dealership because I expect them to operate according to higher standards than non-luxury dealerships. Sadly, this was not the case with Richard/BMW of Fremont. First, he claimed the car I purchased had 4 brand new tires on it, they all looked brand new on the edges, but the rear tires are not brand new and the right-rear tire is quite worn in the center due to someone having driven it with too much air pressure. I take full responsibility for not checking this while at the dealership, but having purchased used cars from luxury dealerhsips in the past where the salesmen were always very open and honest, (twice even pointing out maintenance that would need to be done roughly 6-9 mo's after my purchase) I expected the same honesty from a BMW dealership. Additionally, Richard claimed the dealerhship had a 60-day return option you could purchase, but when I inquired about it with the finance department there was no such option. When I asked Richard about it, he reneged and claimed I misunderstood him. Also, in his office we agreed on an out-the-door price. However, when I got to the finance department there were additional finance charges on top of our agreed to price. Richard also claimed the brake pads had been inspected and had less than 50% wear. However, yesterday they started squeeking. I haven't had them checked yet as yesterday was a Sunday, but I'm worried that the pads need replacing immediately. Basically, I've had the car for 7 days and I'm wondering what else I am going to find wrong with it. I'm feeling quite ripped off right now. I don't know if my experience was a function of dealing with Richard? Or, if it was caused by the fact that I purchased a car that was not a BMW? Or, if this is just the modus operandi at BMW of Fremont, but this whole experience has caused me to think of BMW dealerships and salesmen as the stereotypical slimy used car salesmen people often joke about. I will never purchase another car from this dealership. In fact, when I am ready to purchase my family's next vehicle, I will avoid all BMW dealerships. More

My day at the Fremont BMW was great. Everyone, especially My day at the Fremont BMW was great. Everyone, especially Richard, was very helpful and took the time to explain everything. I never felt pressu My day at the Fremont BMW was great. Everyone, especially Richard, was very helpful and took the time to explain everything. I never felt pressured or rushed to "BUY" a model. Everyone was professional and gave a "positive attitude". I ended up buying my first elite car!!! Thank you again, RIchard! More

Jesse took the time to answer all my queries and showed me the cars that fit my price range. He event went to check other dealship in the Mountain view and got me the car that fit my needs and budget. Sean me the cars that fit my price range. He event went to check other dealship in the Mountain view and got me the car that fit my needs and budget. Sean in the finance office also was very friendly and explain all the options I had for used car warranty. Other person I dealt with was PJ Roshan. I found all of them professionals and courteous. Will be going back to this dealership in the future. More

We had good experience working with this dealership. Although it was hard to get hold of the sales people all the time but if we kept trying we could get the feed back on the status of our car which we Although it was hard to get hold of the sales people all the time but if we kept trying we could get the feed back on the status of our car which we orederd. We do not blame the sales people for not being avavilable all the time because we understand we are not the only customers they have to serve. More