BMW of Fremont

No communication at all - irresponsive salesperson! The salesperson was irresponsive and left customer hanging, demonstrated no professionalism at all. Email inquiries on warranty and availability of ne The salesperson was irresponsive and left customer hanging, demonstrated no professionalism at all. Email inquiries on warranty and availability of new vehicles are simply not his concern. Go somewhere else if you can. More

Do not go to this dealership for anything!!!! They are LIARS, THFTS and will never follow through on a single thing that they promise you!!!! Peter the manager of the dealership is worthless and should no LIARS, THFTS and will never follow through on a single thing that they promise you!!!! Peter the manager of the dealership is worthless and should not be representing a brand like BMW!!!! This is by far the worst dealership and the worst experience I have ever had!!!! Please visit any other bmw dealer and run from fremont BMW as fast as you can if they so much as give you a glance!!!! More

I have purchased multiple MB's and Volvo's in the past and this was by far my worst experience in dealing with a luxury car dealership. In the past, all of the salesmen I've dealt with at luxury dealersh and this was by far my worst experience in dealing with a luxury car dealership. In the past, all of the salesmen I've dealt with at luxury dealerships have dealt with me openly and honestly. In fact, I am usually willing to pay more money for a given car when I purchase it from a luxury dealership because I expect them to operate according to higher standards than non-luxury dealerships. Sadly, this was not the case with Richard/BMW of Fremont. First, he claimed the car I purchased had 4 brand new tires on it, they all looked brand new on the edges, but the rear tires are not brand new and the right-rear tire is quite worn in the center due to someone having driven it with too much air pressure. I take full responsibility for not checking this while at the dealership, but having purchased used cars from luxury dealerhsips in the past where the salesmen were always very open and honest, (twice even pointing out maintenance that would need to be done roughly 6-9 mo's after my purchase) I expected the same honesty from a BMW dealership. Additionally, Richard claimed the dealerhship had a 60-day return option you could purchase, but when I inquired about it with the finance department there was no such option. When I asked Richard about it, he reneged and claimed I misunderstood him. Also, in his office we agreed on an out-the-door price. However, when I got to the finance department there were additional finance charges on top of our agreed to price. Richard also claimed the brake pads had been inspected and had less than 50% wear. However, yesterday they started squeeking. I haven't had them checked yet as yesterday was a Sunday, but I'm worried that the pads need replacing immediately. Basically, I've had the car for 7 days and I'm wondering what else I am going to find wrong with it. I'm feeling quite ripped off right now. I don't know if my experience was a function of dealing with Richard? Or, if it was caused by the fact that I purchased a car that was not a BMW? Or, if this is just the modus operandi at BMW of Fremont, but this whole experience has caused me to think of BMW dealerships and salesmen as the stereotypical slimy used car salesmen people often joke about. I will never purchase another car from this dealership. In fact, when I am ready to purchase my family's next vehicle, I will avoid all BMW dealerships. More

My day at the Fremont BMW was great. Everyone, especially My day at the Fremont BMW was great. Everyone, especially Richard, was very helpful and took the time to explain everything. I never felt pressu My day at the Fremont BMW was great. Everyone, especially Richard, was very helpful and took the time to explain everything. I never felt pressured or rushed to "BUY" a model. Everyone was professional and gave a "positive attitude". I ended up buying my first elite car!!! Thank you again, RIchard! More

Jesse took the time to answer all my queries and showed me the cars that fit my price range. He event went to check other dealship in the Mountain view and got me the car that fit my needs and budget. Sean me the cars that fit my price range. He event went to check other dealship in the Mountain view and got me the car that fit my needs and budget. Sean in the finance office also was very friendly and explain all the options I had for used car warranty. Other person I dealt with was PJ Roshan. I found all of them professionals and courteous. Will be going back to this dealership in the future. More

We had good experience working with this dealership. Although it was hard to get hold of the sales people all the time but if we kept trying we could get the feed back on the status of our car which we Although it was hard to get hold of the sales people all the time but if we kept trying we could get the feed back on the status of our car which we orederd. We do not blame the sales people for not being avavilable all the time because we understand we are not the only customers they have to serve. More

'm a pretty young buyer in my mid 20s and I look pretty young so it's pretty hard to get a salesman to take me seriously. When I was buying my first BMW here, no salesman even wanted to talk to me or appro young so it's pretty hard to get a salesman to take me seriously. When I was buying my first BMW here, no salesman even wanted to talk to me or approach me except for Jesse Janssen. Jesse is also pretty young but he's very knowledgeable and will work with you to get you the deal you want. When I came into the dealer he was the only salesman that didn't ignore me. He came straight up to me and took me seriously and was very patient in showing me all the cars they had and cars I could of have shipped from other dealerships. It took about a few weeks before I bought my first BMW, but Jesse was very patient and persistent in making sure I found the car I wanted for the price I wanted. And even after selling the car, he continues to check up to make sure everything is ok. I really enjoyed working with Jesse so much on my first BMW that I decided to also purchase my second BMW from him a year after. I've also referred friends to him, which obviously ended up buying a car from him as well and they've also been impressed. So yeah thats my review. I don't usually write reviews on here, but I felt I needed to leave one for Jesse at Fremont BMW. If you don't want to deal with the typical car salesman, I'd recommend go straight to Jesse. Not pushy at all and will be very patient with you until you find the car you want. More

I went to BMW of Fremont specifically to work with Jesse. He had helped out a friend of mine before, and I knew that he could help me find the right car for the right price. After testing driving a CPO car, He had helped out a friend of mine before, and I knew that he could help me find the right car for the right price. After testing driving a CPO car, I test drove a brand new 328, loved it and new that I wanted it. Even though this was my first day car shopping, Jesse gave me such a great deal that I ended up trading in my car and buying a brand new car the same day. Go it BMW of Fremont, ask for Jesse, and you will leave with an awesome car for a great price. More

had a great experience working with Jesse Janssen. He helped my and my wife get a great deal on a new Z4. I went back a couple of days later to get the Perma plate put on the car with having an appointme helped my and my wife get a great deal on a new Z4. I went back a couple of days later to get the Perma plate put on the car with having an appointment and they were happy to fit me in right away! I Will be going back again to order my next car in a few months. I could have asked for a better experience! More

I went into the dealership not knowing anything about BMW's except that I wanted a two door and that I had a certain price range. Cathe and Tony both helped me out. When I found the 328 I wasnt too sur BMW's except that I wanted a two door and that I had a certain price range. Cathe and Tony both helped me out. When I found the 328 I wasnt too sure and Cathe did not pressure me at all!! They told me to take my time since it was a big purchase. So I went home and thought about it came back the next day and still wasnt sure. Tony and I walked the lot, drove more cars, and I finally decided that I did want the black 328. Tony, Lenny, and I came to a price and payment I could afford. Sean in finance got me a great rate and explained to me all the optional products I could purchase and I did not feel pressured. Peter Scibetta the general manager, came by and introduced himself to make sure I was taken care of. I dont know why this store has such bad reviews. I had a really great experience More