BMW of Fremont

I have come 2 times to this dealership. I had a good experience. Calvin, Jesse from Sales were great. Shan, Adrian from Finance were professional. Overall they have a good inventory , good customer s experience. Calvin, Jesse from Sales were great. Shan, Adrian from Finance were professional. Overall they have a good inventory , good customer service,. friendly sales people. I am happy to buy my car here. More

I needed to buy a car somewhat unexpectedly when my Infiniti gave up the ghost. After seeing a car I was interested in online, I called BMW of Fremont to speak with someone about it. I ended up worki Infiniti gave up the ghost. After seeing a car I was interested in online, I called BMW of Fremont to speak with someone about it. I ended up working with Mike Phillips, and he was great. Mike was very helpful and made the whole experience enjoyable. I told Mike what my criteria were, and we were able to make a deal very quickly and efficiently--for a price that fit my budget. More

These people are the most disonest, liers and cheaters I've ever seen. I would never do business with the BMW of Fremont. They have no business ethics, they should not even be allowed to be in business. T I've ever seen. I would never do business with the BMW of Fremont. They have no business ethics, they should not even be allowed to be in business. Their whole business is based on lies. I purchased a used 2012 LEXUS from them at the end of 2012 and they did not disclose that they don't have the second set of keys and the car manuals until the time came to hand those to us. At that point I made them write a document promissing to find/order them and give them to us. They gave us a due bill and the sales person promised to solve the problem in a week. It's been almost two month since, I've made numerous phone calls, got the run around every time. Things didn't get moving until I talked to the manager and emailed him a copy of the Due bill. I finally received today in the mail a spare key. This is not the second remote key that was missing but just a metal stick (they call it manual key) which I don't even know what it is and what to do with it and not the second remote key that was missing. I am going to court with this as they are trying again to cheat and not deliver what they should have done at the time of the purchase. More

I bought a CPO from here. They cheated me on the options. They told me it was leather when it was leatherette. They hid some dealer incentives from me. They were sarcastic, high pressure and insulting. I wil They told me it was leather when it was leatherette. They hid some dealer incentives from me. They were sarcastic, high pressure and insulting. I will never recommend BMW of Fremont to anyone. More

my experience was great.knowing what you want and were to buy helps.when i got there Richard Qian was waiting for me.i was 3hrs early for my app so i got striaght to business.he was kind,funny and patient an buy helps.when i got there Richard Qian was waiting for me.i was 3hrs early for my app so i got striaght to business.he was kind,funny and patient and we,(my son and i)were out less than 2hrs.i highly recommend going to Richard Qian as a sale person.defenitly will be returning to Fremont Bmw because of him......Keep It Up Richard Qian More

i wanted to buy bmw 328i. i drove in. saw few models on lot. nobody come and ask if i need help. finally walked into lobby. nobody even care I was there. sales guys were buys talking to each other. lot. nobody come and ask if i need help. finally walked into lobby. nobody even care I was there. sales guys were buys talking to each other. worst dealership i ever visited. Instead I went to BMW dealer in south bay on stevenson creek. Very nice gentleman helped me as soon as i got off my car. Decided to buy it from stevenson creek bmw. I will never deal with fremont bmw. More

Exchanged several emails with this guy, Quach, Vi. His attitude was not very positive. Was not willing to negotiate at all and made me stop any further communications with this deal. attitude was not very positive. Was not willing to negotiate at all and made me stop any further communications with this deal. More

No communication at all - irresponsive salesperson! The salesperson was irresponsive and left customer hanging, demonstrated no professionalism at all. Email inquiries on warranty and availability of ne The salesperson was irresponsive and left customer hanging, demonstrated no professionalism at all. Email inquiries on warranty and availability of new vehicles are simply not his concern. Go somewhere else if you can. More

Do not go to this dealership for anything!!!! They are LIARS, THFTS and will never follow through on a single thing that they promise you!!!! Peter the manager of the dealership is worthless and should no LIARS, THFTS and will never follow through on a single thing that they promise you!!!! Peter the manager of the dealership is worthless and should not be representing a brand like BMW!!!! This is by far the worst dealership and the worst experience I have ever had!!!! Please visit any other bmw dealer and run from fremont BMW as fast as you can if they so much as give you a glance!!!! More

I have purchased multiple MB's and Volvo's in the past and this was by far my worst experience in dealing with a luxury car dealership. In the past, all of the salesmen I've dealt with at luxury dealersh and this was by far my worst experience in dealing with a luxury car dealership. In the past, all of the salesmen I've dealt with at luxury dealerships have dealt with me openly and honestly. In fact, I am usually willing to pay more money for a given car when I purchase it from a luxury dealership because I expect them to operate according to higher standards than non-luxury dealerships. Sadly, this was not the case with Richard/BMW of Fremont. First, he claimed the car I purchased had 4 brand new tires on it, they all looked brand new on the edges, but the rear tires are not brand new and the right-rear tire is quite worn in the center due to someone having driven it with too much air pressure. I take full responsibility for not checking this while at the dealership, but having purchased used cars from luxury dealerhsips in the past where the salesmen were always very open and honest, (twice even pointing out maintenance that would need to be done roughly 6-9 mo's after my purchase) I expected the same honesty from a BMW dealership. Additionally, Richard claimed the dealerhship had a 60-day return option you could purchase, but when I inquired about it with the finance department there was no such option. When I asked Richard about it, he reneged and claimed I misunderstood him. Also, in his office we agreed on an out-the-door price. However, when I got to the finance department there were additional finance charges on top of our agreed to price. Richard also claimed the brake pads had been inspected and had less than 50% wear. However, yesterday they started squeeking. I haven't had them checked yet as yesterday was a Sunday, but I'm worried that the pads need replacing immediately. Basically, I've had the car for 7 days and I'm wondering what else I am going to find wrong with it. I'm feeling quite ripped off right now. I don't know if my experience was a function of dealing with Richard? Or, if it was caused by the fact that I purchased a car that was not a BMW? Or, if this is just the modus operandi at BMW of Fremont, but this whole experience has caused me to think of BMW dealerships and salesmen as the stereotypical slimy used car salesmen people often joke about. I will never purchase another car from this dealership. In fact, when I am ready to purchase my family's next vehicle, I will avoid all BMW dealerships. More