BMW of Fremont

TWO WORDS: UNPROFESSIONAL & INCOMPETENT This negative review is towards the FREMONT BMW SERVICE DEPARTMENT...I HAVE NEVER DONE BUSINESS WITH THE SALES DEPARTMENTS...SO THIS REVIEW DOES NOT R This negative review is towards the FREMONT BMW SERVICE DEPARTMENT...I HAVE NEVER DONE BUSINESS WITH THE SALES DEPARTMENTS...SO THIS REVIEW DOES NOT REFLECT ON THE SALES GUYS AT ALL!!! The AC in my 640i conv stopped blowing cold air all of a sudden. We just came out of a winter...so maybe it stopped working during winter. Anyways, i made an appointment at 8:45 in the morning. A Mr. Nick was my service advisor and i told him about the issue. I also told him to maybe have my bluetooth software updated because my bluetooth pairing with my HTC phone is causing issues. But, that was secondary. I know a little bit about cars. So, i did my research before i took the car to the service. I made sure that the AC blower was not making any kind of unusual noise [indicative of a bad compressor]. I also made sure that there was no unusual smell coming out of the vents when the AC was running. So, i figured either the FREON [AC coolant] needed to be refilled to the right amount or maybe there was a FREON leak through one of the hoses. I told Mr. Nick about that. He told me that it would be done by 5:15 that day. So that gave them about 9 hours to fix the AC. AND ASK ANY MECHANIC IN THE WORLD...BMW OR FERRARI...ACs in all cars follow the same mechanism...same architecture...don't let anyone tell you that...BMW ACs are different and all...if they do...DO NOT LET THEM TOUCH YOUR CAR !!! So,i figured 9 hours sounds about right. They will pull my car into their garage, get the error code by hooking up the computer and then maybe check for leakage by passing dyed freon and then whatever it is they will fix it. I am positive the compressor was good so there is absolutely no need for a major compressor change. So, their shuttle dropped me off at my work which was about 18 miles from their center. Then, i call them at 3 pm to find out what the status was on my vehicle. One would expect that by this time one of their "technicians" would have had time to pull my car into a garage and at least take a look at the issue or hooked up a computer and get the error code. Anyways, Mr Nick tells me that they will have to keep the car with them for two days. That surprised me and i was like...Ok...maybe its something a little more serious than what i thought. So, i was like...ok Nick...so what seems to be the issue that you guys need to keep my vehicle for 2 days??!! To my utter frustration Mr. Nick told me that he couldn't tell because their technician haven't had a chance to take a look at my car. I was like ...so did anyone even touch my car since i left at 8:45 in the morning. And Mr. Nick started with their policies about how no technician touches a car till the vehicle has been sitting in their lot for at least 12 hours. So, that totally pissed me off. I told him that the only reason i dropped off my car at 8:45 was so i could pick it up after work. And the fact that a technician did not even bother to look at my vehicle for the 6 hours its been sitting there but could still draw a random conclusion about needing to keep the car with them for 2 days annoyed the hell out of me. Mr. Nick also tells me that his technician told him that he would have to contact BMW to get my software update for my bluetooth. AND THAT MADE ME THINK HOW INCOMPETENT THAT TECHNICIAN WOULD HAVE TO BE. I am an engineer. I could do that software patch update myself by getting the patch from BMW. I just did not want to do it because i thought...well, i am gonna give them my car anyways...so why not let them do it. And this technician apparently needs an entire day to do that work. BUT, ANYWAYS...i ask Nick to forget about the software patch and give me a time frame for the AC work. He told me next day noon. I asked him...so will it be done by tomorrow noon and can i pick up my car? Mr. Nick tells me...No...tomorrow noon his technician will let him know about the issue with my AC and then if i say yes they will fix it. CAN YOU IMAGINE THAT? That told me that not a single technician even looked under the hood of my car. They were just pulling these time frames out of their...you know what !!! And i told Mr. Nick that this week i have serious work issues...some traveling around. So, i need the car and if he could fix it by tomorrow. He just told me straight out that his technician will look at my car tomorrow. SO, BOTTOM LINE IS...i dropped my car off at their service center at 8:45 in the morning...and no body there touched my car or looked at it the entire day. Thats how bad their service department is. Total lack of respect and consideration of other people's problems. You might expect this at Chevy or Kia...but, not at a BMW !!! And thats not all. My work place is 18 miles from their center. And Mr. Nick gave me grief about having to drop me off so far...out side of their range...which is...WAIT FOR IT...15 miles !!! I would have paid them the gas money if they asked me to. But, i had to get to work. So, THAT'S THE STORY GUYS !!! Is it just me or do all the BAY AREA BMW DEALERSHIPS have a bad rep??!! I mean look at Fremont, stevens creek, San Francisco, Sunnyvale...they all have poor ratings ..both on yelp and dealerrater !!! No wonder i had to go to BMW of Riverside to get my BMW !!! Unfortunately, its not possible to go there for services !!! Anyways...i got an appointment with Stevens Creek...lets see how well they do...not keeping too much on an expectation thought !!! More

Worst experience and professionalism Please do yourself a favor and dont deal with them from sales to gm have no courtesy how to deal with customers and shawn and monica in finance the wo Please do yourself a favor and dont deal with them from sales to gm have no courtesy how to deal with customers and shawn and monica in finance the worst!!!!!!!leaves a sour taste!!! Will not deal with such people such a shame!!!! More

Beware of Dealer Jesse Janssen, our salesperson, was great, very friendly, knowledgeable and responsive. This is not a review of him. It's a review of the dealer overa Jesse Janssen, our salesperson, was great, very friendly, knowledgeable and responsive. This is not a review of him. It's a review of the dealer overall. We bought the dent protection for our new X5 only to find out that the contract service provider couldn't make the necessary repair. As I tried to resolve this issue, I got shuffled around BMW of Fremont until I was finally connected to Shawn. The initial contact seemed promising, however, I never heard back from him and he doesn't return my calls. BMW customers deserve better than that. It leaves me wondering if this is an indication of things to come. More

WORST DEALERSHIP EVER Worst decision ever placing a loan app here.... My cousin came in to lease a 2015 BMW 550i he placed a loan application with his dad as the "primary" Worst decision ever placing a loan app here.... My cousin came in to lease a 2015 BMW 550i he placed a loan application with his dad as the "primary" and himself as the "co applicant". Shawn who is the current Fiance manager at Fremont BMW completed his application and denied him as his credit score/history for both him and his father didn't have sufficient history. Going forward, my cousin asked me to cosign for him as Shawn recommend a co applicant with a greater history which i personally had 2 auto loans , however i was declined as i do not reside at the same mailing address as my cousin... My question is, why didn't Shawn inform me this before submitting the application i mean come on now you are as title "Fiance Manager" yet basic knowledge to process a loan is inadequate. You have verified that the addresses are not the same yet you still process the application that's a given red flag that you will be denied even if your score is 700+. NOW I HAVE A HARD INQUIRY ON MY CREDIT REPORT! The most basic requirement cause me xxxx. I am more surprised that i have left him 2 voice mails and still haven't gotten a reply back from him. I have spoke to Sofia and Deborah who are the "The receptionist" at BMW Fremont all they said was shawn will call you back in 5 mins.. I HAVE BEEN HEARING THAT SINCE 9AM ITS 7 PM NOW!! talk about 5 mins... More

Calvin in Sales was great, everything else was horrible Purchased a used X5 in February and everything seemed to go smoothly. After not receiving the Title to the vehicle by the end of May I started my rese Purchased a used X5 in February and everything seemed to go smoothly. After not receiving the Title to the vehicle by the end of May I started my research with DMV. They indicated the process was started but the Title was never provided to them by Fremont BMW. After a month of phone calls to the finance manager (some returned and a number of lies) and the general manager (none returned), I had to resort to contacting an attorney and writing a letter that spelled out that if the Title wasn’t presented to DMV on a certain date that they would be getting the vehicle back. This was finally resolved after nearly two months. These guys can't find their backsides with both hands. I certainly would not recommend this dealership… go anywhere else for your BMW purchase. More

By far this is the worst dealer ever! Lenny Witana "so called sales manager is a lazy xxxxx"! No respect or credibility! Do not deal with this man! He will sell you a junk car! "so called sales manager is a lazy xxxxx"! No respect or credibility! Do not deal with this man! He will sell you a junk car! More

I just recently purchased my first and brand new 2013 x5 35i sports activity and Calvin help me all throughout the process. He is very nice and easy to deal with. He is very committed to the work that he do 35i sports activity and Calvin help me all throughout the process. He is very nice and easy to deal with. He is very committed to the work that he do. He will give you an honest opinion and a straight answer for any of your inquiries. there are scratches on my new car when we brought it home but Calvin said to bring it back on my free time and they will fix it. Will see how the service parts works and i will update you on that. So far my overall experienced with sales department with the help of Calvin is awesome and excellent! More

I have come 2 times to this dealership. I had a good experience. Calvin, Jesse from Sales were great. Shan, Adrian from Finance were professional. Overall they have a good inventory , good customer s experience. Calvin, Jesse from Sales were great. Shan, Adrian from Finance were professional. Overall they have a good inventory , good customer service,. friendly sales people. I am happy to buy my car here. More

I needed to buy a car somewhat unexpectedly when my Infiniti gave up the ghost. After seeing a car I was interested in online, I called BMW of Fremont to speak with someone about it. I ended up worki Infiniti gave up the ghost. After seeing a car I was interested in online, I called BMW of Fremont to speak with someone about it. I ended up working with Mike Phillips, and he was great. Mike was very helpful and made the whole experience enjoyable. I told Mike what my criteria were, and we were able to make a deal very quickly and efficiently--for a price that fit my budget. More

These people are the most disonest, liers and cheaters I've ever seen. I would never do business with the BMW of Fremont. They have no business ethics, they should not even be allowed to be in business. T I've ever seen. I would never do business with the BMW of Fremont. They have no business ethics, they should not even be allowed to be in business. Their whole business is based on lies. I purchased a used 2012 LEXUS from them at the end of 2012 and they did not disclose that they don't have the second set of keys and the car manuals until the time came to hand those to us. At that point I made them write a document promissing to find/order them and give them to us. They gave us a due bill and the sales person promised to solve the problem in a week. It's been almost two month since, I've made numerous phone calls, got the run around every time. Things didn't get moving until I talked to the manager and emailed him a copy of the Due bill. I finally received today in the mail a spare key. This is not the second remote key that was missing but just a metal stick (they call it manual key) which I don't even know what it is and what to do with it and not the second remote key that was missing. I am going to court with this as they are trying again to cheat and not deliver what they should have done at the time of the purchase. More