BMW of Fremont

Horrible Customer Service From the moment you call the service-line, to the moment you finally drive off with you car, the experience with these unprofessional people is horrib From the moment you call the service-line, to the moment you finally drive off with you car, the experience with these unprofessional people is horrible. Not only do they put you on hold for a REAL long time, "Daniel" is rude and unprofessional when she finally gets on the phone. Its been a frustrating and uneasy experience every time I've taken my vehicle in for service. This last time in January 2017, not only did it take 2 hours more than I was assured, but my car was missing the front hood BMW emblem and a tail light cover!! It's been 2 weeks and I haven't gotten it fixed by the dealership!! For a luxury car dealership you would expect A LOT more from them. SAD SAD reputation this dealership is creating for itself. More

Jorge is the best. I bought my M5 from Jorge. He made it such a simple process. I couldn't be more happy with my experience. Highly recommend emailing Jorge. He will t I bought my M5 from Jorge. He made it such a simple process. I couldn't be more happy with my experience. Highly recommend emailing Jorge. He will take good care of you. More

Prompt response and quick buying process I visited the dealership twice, the first visit was for an hour where Sal helped me narrow down my search based on my buying criteria. By next visit, I visited the dealership twice, the first visit was for an hour where Sal helped me narrow down my search based on my buying criteria. By next visit, I had already finalized a vehicle and entire buying process took just over two hours. Dealership is under construction and if you are visiting for the first time it is easy to miss the entrance, they should put curbside signs until the construction is over, Overall, it was a good car buying experience. More

Miserable experience...won't buy another BMW I purchased a certified pre-owned Z4 BMW from Fremont BMW. The sales person guaranteed that the car would be detailed so that it “looked like new” and I purchased a certified pre-owned Z4 BMW from Fremont BMW. The sales person guaranteed that the car would be detailed so that it “looked like new” and that it was like a ‘brand new car’. I commented while test driving the car how filthy it was and that it smelled like cigarettes and the sales person (Ali) guaranteed it would “be spotless and you would never know it had been dirty”. Ali told me “we have a cleaner we use to get rid of the smell". I made a comment about the bird droppings on the car and he informed me that in his country, bird droppings were considered good luck. I suggested that they get them off immediately, as the acidic substance damages paint. I also commented that the center console lid seemed loose, but Ali again guaranteed that it was ‘just a loose screw’ and that it was an easy fix and it was covered under the ‘certified pre-owned program’. Long story short, I purchased the car expecting that the car would be cleaned appropriately. I said I would pick up the car the next day but Ali told me that I should take it that night, that he would take care of returning my rental car the next day. He brought me the car and it was still filthy and smelled of cigarette smoke. He told me the smell would go away in a few days.. I noticed that at the location of the bird droppings, the paint was damaged. He told me “well, you did buy a used car, you can’t expect it to be perfect”. This, after he told me the car would look “brand new”. At this point, he handed me the manual for the car and told me “its the exact manual that came with the car. It has everything you need.” The next day my colleagues came out to see my car and we found an e-cigarette under the seat, the previous owner’s loose prescription pills, food, gum, filth, and other detritus in the car. The buttons on the console were greasy and thick with dirt. Then I looked at the manual, only to find out it was for a 5-series, not the Z4 I purchased. I also discovered that the previous owner’s address was programmed in the car, which in my opinion is a security hazard. In addition, the dealership apparently lost the rental car I had been driving, and when Enterprise tried to pick the car up repeatedly, nobody knew where it was! This went on for a month!!! Immediately after I bought the car, I became ill, and for several months was under a doctors' care. I could not address the filth of the car, the wrong manual, or the broken center console. I finally took the car in to East Bay BMW (I refused to return to Fremont) and reported the issues on July 7, 2016. The customer service representative took down my report, assessed the damage on the center console, and told me it was not covered under the pre-certified program. I reported the issue again on July 18, 2016 and then, after nobody would do anything, wrote to BMW corporate on September 7, 2016. I asked to have my car detailed, to be given the correct manual, and to have the center console repaired. I simply want the car cleaned, the correct user manual, and the latch fixed on the center console. These are minor, low-cost issues that are influencing my opinion of the brand. I received a call today (October 6, 2016) from the regional BMW office (I missed the caller’s name, but she was not the person with whom I had been speaking) and she informed me that because I waited 6 months to report the problem, they wouldn’t do anything about it. I said that I hadn’t even owned the car for 6 months yet and I reported the issues on July 7, 2016. I understand that it wasn’t immediately, but it was definitely NOT 6 months. The corporate representative said it was October, so it was 6 months, that they would not take care of these issues and that there was no other recourse. I asked to speak to a manager and was told there was nothing I could do. She informed me that “We don’t require that the cars be cleaned before selling them and you purchased the car ‘as-is’”. I asked if it was okay for other people’s prescription medicine to be on the floor and she said “it isn’t ideal”. She also told me I could go to any customer service center and order a manual. When I had asked about getting a manual at East Bay BMW in July, I was told that they only had the ones for their cars. I was not given an option of ordering one. And really, shouldn’t one of the people I contacted about this have one sent to me? I haven’t been shy in asking for a manual. Should I have to pay for their salesperson’s mistake? I am offended on behalf of customers. I’m asking for minor things that were promised to me at the time of the purchase. More

Worst Dealership you could find Extremely bad service, ridiculous wait times, I made a huge mistake buying car from here, don't do the same. I wish I could turn back the time. Extremely bad service, ridiculous wait times, I made a huge mistake buying car from here, don't do the same. I wish I could turn back the time. More

They Tell you a rate and try to cheat you on paper Make sure you go through each and every value on the final deal with a calculator they cheat you.I got a BMW asked for a price .They agreed but in the Make sure you go through each and every value on the final deal with a calculator they cheat you.I got a BMW asked for a price .They agreed but in the final deal it was 500 dollars more. More

BEWARE OF THESE CROOKS! BEWARE OF YOUR LEASE BUYOUTS! They will rip your heads off by charging you a very hefty reconditioning fee and make you buy tires (not needed) so that BEWARE OF YOUR LEASE BUYOUTS! They will rip your heads off by charging you a very hefty reconditioning fee and make you buy tires (not needed) so that they can charge you the "certification fee"! Also, call BMW financial and find out what your ACTUAL payoff amount is!! YOUR PAYOFF AMOUNT IS NOT YOUR RESIDUAL AMOUNT! My residual was $61k but the actual pay off amount to buy the car was only $55000!!! So what CALVIN (the crooked internet salesman) did was telling me that he can sell me my car for $59900 + fees...which he made it sound like a super deal since it's less than my $61k residual. He lied and said he can certify my car (a $1500 premium) but I have to spend another $2500 on new tires and if not then they can't get it certified. on it and certify it (which he charged me over $2000) so that i can have a FREE warranty (only powertrain and the maintenance is not included). LIES LIES LIES. Typical sleezy salesmen tactics. I could have owned my 7 series for $55000 + tax/lic and financed it through my own credit union at a much lower interest %. Instead I ended up paying $59900+$1500+$2500+tax/lic. So I paid $63900 + tax/lic when I could have paid $55000 + tax/lic. THAT IS $8900 OF MY HARD EARNED DOLLARS DOWN THE DRAIN. I was way overcharged and was lied to from the get go. These liars made me feel like I was buying sand in the middle east. I should have known better and listened to my gut when I walked in. DO NOT COME HERE. Go to SF BMW or Peter Pan BMW instead. I would give a zero star if i had the choice. You have been warned. More

Bad service and cheated This dealer provided extremely bad service. They made me paid for diagnostic fee of $190 3 weeks after I brought my car in for final service within gu This dealer provided extremely bad service. They made me paid for diagnostic fee of $190 3 weeks after I brought my car in for final service within guarantee. I asked to make sure that everything is working good. Thy assured that everything were good. 3 weeks later th light went on and they charged diagnostic fee and they told me wrong problem. I had to spend more money for wrong part replacement. I asked to speak to manager, they only asked they assistant manager to call. When I called back they weren't available and they never called me back again. More

Their finance department needs some serious reorganization Bad experience with their finance department. Be careful when you purchase service contracts from this dealer. I think their sales and service de Bad experience with their finance department. Be careful when you purchase service contracts from this dealer. I think their sales and service department are good. More

BMW Fremont Service Dept. The service manager Tobby "Mr. Confident" Brown and service advisor Richard Deeds both this guy are unprofessional. I will not deal this two idiot an The service manager Tobby "Mr. Confident" Brown and service advisor Richard Deeds both this guy are unprofessional. I will not deal this two idiot anymore. If you guys have any problem in your BMW car better to call Kevin Dupree. More