BMW of Fremont

Service is worst in my whole life It hold my car for about two weeks for changing two tires and alignment. They keep gave me the excuse they need another day to hold the car. The fol It hold my car for about two weeks for changing two tires and alignment. They keep gave me the excuse they need another day to hold the car. The following is their execute. 1. I can't found your car that technical might be test drive. 2. I want to rerun the alignment because it is not within spec. We do not feel conformable for you to have a car. we will perform one more alignment. 3. We forgot to order another side of arm bushing . 4. arm bushing just come in we need tomorrow to install it. 5. ... 6... on and on. More

As a BMW Enthusiast, NEVER, EVER, EVER, buy from here. I want to keep this review short and simple. The used cars are cheaper because they are absolutely disgusting. There is very little integrity here. Al I want to keep this review short and simple. The used cars are cheaper because they are absolutely disgusting. There is very little integrity here. Ali is just about the most useless salesman I have ever met. How he has a job is simply a representation of the morality of this place. Bought: 2014 228i M-sport. Cheaper than KBB? Yes. Dented and disgusting inside? Yes. Did Ali blatantly lie 12 times during our test drive? Yes (actually hilarious at how bad he was at his job). Did Ali allow the car to be sold with wheel locks on it, despite having no keys for them? Yes. Did Ali say we would be reimbursed $100 for paying BMW San Rafael to break the wheel locks in order to Well, 3 months later and still waiting for a $100 check from Wally, the manager. Heck I'm still waiting for him to even pick up the phone. If I was that bad at my job, be it communicating or lying, I would have been fired ages ago. If you buy a car there, just understand that these aren't good people. Does it matter? Maybe, maybe not. We still got a great deal. Good luck with these sleezy people if you do decided to buy from them. More

Had a great experience working with Jeff Escobar Had a great experience working with Ieff Escobar.He gave me a great deal on a 3series 328i .He is very helpful and took the time to explain everything Had a great experience working with Ieff Escobar.He gave me a great deal on a 3series 328i .He is very helpful and took the time to explain everything.He is very easy to deal with. So far my overall experienced with sales department with the help of Jeff is awesome and excellent... More

Recommend BMW of Fremont Kaleb, our Sales Advisor, was extremely pleasant to work with. Given our price range and specifications, Kaleb was able to quickly pinpoint the perfe Kaleb, our Sales Advisor, was extremely pleasant to work with. Given our price range and specifications, Kaleb was able to quickly pinpoint the perfect car for our needs. The transaction was smooth and there was no pressure. Alex (BMW Genius) went above and beyond to answer all of our questions. Thank you! More

Wouldn't answer questions using chat on their website Claire Christianson refused to answer questions using the chat feature on their website. Kept asking for my email. When I said I just want a couple of Claire Christianson refused to answer questions using the chat feature on their website. Kept asking for my email. When I said I just want a couple of questions answered, she refused. What's the point of chat on your website if you're going to refuse to answer questions that are asked? More

Worst service provided by Jessica Benoit 8 reviews 1.0 star rating 2/12/2017 Can you imagine you will be without a car for 17 days for "key programming"? I couldn't either, before the ex 8 reviews 1.0 star rating 2/12/2017 Can you imagine you will be without a car for 17 days for "key programming"? I couldn't either, before the experience at BMW of Fremont. First, I work within 5 miles from BMW of Concord. However, I took it to Fremont, because it is the place I purchased my vehicle and I had gotten services from there before. From the phone statement, I called this business 55 times, aggregating 4.5 hours during my working hours and left dozens of voice mails in those 17 days. This is just 4.5 hours just calculating minutes on my phone statement. If I add times such as getting out of the building to talk to them, the hours spent will most likely be doubled within 17 days. Jessica Benoit, the service adviser, has not been there half of the times without assigning work to any other associate and she has returned my call twice within 17 days. All she said was everything is in good hand. Absolutely no work has been performed and clearly it was taking more time than i had hoped, so I started recording phone call requests and conversations after 10 days of my car towed to BMW Fremont. She suddenly became very attentive and she said there needs to be additional work to be done gave me a quote of $2,300 before tax (excluding $300 keys I purchased). That is the first status update on my repair. After 10 days. She also tried to charge me for a $195 inspection fee LOL. Did I authorize such inspection to be done? Absolutely not. I mean they couldn't even turn on the car, because no programming was done. They didn't even have a clue what my odometer was at. So what kind of inspection was done? Because of absolutely irresponsible customer service provided from Jessica, I asked her to please transfer my matter to a supervisor or a manager and I wish to work directly with them. She ignored my request. I can only say she ignored me, because she replied my email like 10 minutes before my request and I have not heard ever since from her. Isn't talking to a supervisor at request not only a customer's right, but a privilege? After 17 days passed without any work performed, I towed my car from BMW Fremont to another BMW dealer in Bay Area. I towed it on Wednesday around 4pm and they said that they will start working on my vehicle the next day. I picked up my car on Saturday morning and drove home. I paid $1,340 after tax. I understand prices varies by places to places, but twice the difference? I can only think of her being not just inappropriate but abusive. Worst part is there was no single sorry given in her emails and phone conversations. If "I understand your frustration, but" qualifies as sorry or apologizing, then she might have. She was not sorry for all the inconvenience that has caused me for being without a car for 17 days in these stormy weather, hours called to contact her which resulted in extra hours to work at my primary business, and emotional distress. I am filing a small claims against this company for negligence causing personal injury and will be filing a complaint at BBB. More

Horrible Customer Service From the moment you call the service-line, to the moment you finally drive off with you car, the experience with these unprofessional people is horrib From the moment you call the service-line, to the moment you finally drive off with you car, the experience with these unprofessional people is horrible. Not only do they put you on hold for a REAL long time, "Daniel" is rude and unprofessional when she finally gets on the phone. Its been a frustrating and uneasy experience every time I've taken my vehicle in for service. This last time in January 2017, not only did it take 2 hours more than I was assured, but my car was missing the front hood BMW emblem and a tail light cover!! It's been 2 weeks and I haven't gotten it fixed by the dealership!! For a luxury car dealership you would expect A LOT more from them. SAD SAD reputation this dealership is creating for itself. More

Jorge is the best. I bought my M5 from Jorge. He made it such a simple process. I couldn't be more happy with my experience. Highly recommend emailing Jorge. He will t I bought my M5 from Jorge. He made it such a simple process. I couldn't be more happy with my experience. Highly recommend emailing Jorge. He will take good care of you. More

Prompt response and quick buying process I visited the dealership twice, the first visit was for an hour where Sal helped me narrow down my search based on my buying criteria. By next visit, I visited the dealership twice, the first visit was for an hour where Sal helped me narrow down my search based on my buying criteria. By next visit, I had already finalized a vehicle and entire buying process took just over two hours. Dealership is under construction and if you are visiting for the first time it is easy to miss the entrance, they should put curbside signs until the construction is over, Overall, it was a good car buying experience. More

Miserable experience...won't buy another BMW I purchased a certified pre-owned Z4 BMW from Fremont BMW. The sales person guaranteed that the car would be detailed so that it “looked like new” and I purchased a certified pre-owned Z4 BMW from Fremont BMW. The sales person guaranteed that the car would be detailed so that it “looked like new” and that it was like a ‘brand new car’. I commented while test driving the car how filthy it was and that it smelled like cigarettes and the sales person (Ali) guaranteed it would “be spotless and you would never know it had been dirty”. Ali told me “we have a cleaner we use to get rid of the smell". I made a comment about the bird droppings on the car and he informed me that in his country, bird droppings were considered good luck. I suggested that they get them off immediately, as the acidic substance damages paint. I also commented that the center console lid seemed loose, but Ali again guaranteed that it was ‘just a loose screw’ and that it was an easy fix and it was covered under the ‘certified pre-owned program’. Long story short, I purchased the car expecting that the car would be cleaned appropriately. I said I would pick up the car the next day but Ali told me that I should take it that night, that he would take care of returning my rental car the next day. He brought me the car and it was still filthy and smelled of cigarette smoke. He told me the smell would go away in a few days.. I noticed that at the location of the bird droppings, the paint was damaged. He told me “well, you did buy a used car, you can’t expect it to be perfect”. This, after he told me the car would look “brand new”. At this point, he handed me the manual for the car and told me “its the exact manual that came with the car. It has everything you need.” The next day my colleagues came out to see my car and we found an e-cigarette under the seat, the previous owner’s loose prescription pills, food, gum, filth, and other detritus in the car. The buttons on the console were greasy and thick with dirt. Then I looked at the manual, only to find out it was for a 5-series, not the Z4 I purchased. I also discovered that the previous owner’s address was programmed in the car, which in my opinion is a security hazard. In addition, the dealership apparently lost the rental car I had been driving, and when Enterprise tried to pick the car up repeatedly, nobody knew where it was! This went on for a month!!! Immediately after I bought the car, I became ill, and for several months was under a doctors' care. I could not address the filth of the car, the wrong manual, or the broken center console. I finally took the car in to East Bay BMW (I refused to return to Fremont) and reported the issues on July 7, 2016. The customer service representative took down my report, assessed the damage on the center console, and told me it was not covered under the pre-certified program. I reported the issue again on July 18, 2016 and then, after nobody would do anything, wrote to BMW corporate on September 7, 2016. I asked to have my car detailed, to be given the correct manual, and to have the center console repaired. I simply want the car cleaned, the correct user manual, and the latch fixed on the center console. These are minor, low-cost issues that are influencing my opinion of the brand. I received a call today (October 6, 2016) from the regional BMW office (I missed the caller’s name, but she was not the person with whom I had been speaking) and she informed me that because I waited 6 months to report the problem, they wouldn’t do anything about it. I said that I hadn’t even owned the car for 6 months yet and I reported the issues on July 7, 2016. I understand that it wasn’t immediately, but it was definitely NOT 6 months. The corporate representative said it was October, so it was 6 months, that they would not take care of these issues and that there was no other recourse. I asked to speak to a manager and was told there was nothing I could do. She informed me that “We don’t require that the cars be cleaned before selling them and you purchased the car ‘as-is’”. I asked if it was okay for other people’s prescription medicine to be on the floor and she said “it isn’t ideal”. She also told me I could go to any customer service center and order a manual. When I had asked about getting a manual at East Bay BMW in July, I was told that they only had the ones for their cars. I was not given an option of ordering one. And really, shouldn’t one of the people I contacted about this have one sent to me? I haven’t been shy in asking for a manual. Should I have to pay for their salesperson’s mistake? I am offended on behalf of customers. I’m asking for minor things that were promised to me at the time of the purchase. More