BMW of Fremont

They lie about service...READ the DETAILS! Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to do a wheel alignment on my 2016 328 vehicle - incidentally I purchased my car from this dealership. They lied about almost everything - including 'customer refused recommended inspections' (now why would I do that?). The worst was they LIED about when the car was in and when the car left their center - they recorded it differently on the hard copy they provided for me (drop-off and pick-up of car on the same day - this was accurate but lied on the digital copy I requested - noting it was a day later!! I have all of the copies and can sue them for lying. I have had several conversations with Toby Brown - he is the most unprofessional manager and have all the copies of emails and voicemails. I also Called and have had several emails and conversations with BMW of North America regarding my experience but they did nothing except letting me know that they are handling it 'internally' (whatever that's supposed to mean) - customer service of BMW of NA is equally worse. You would think a luxury vehicle will at least have great customer service but that is NOT the case. I've been a loyal BMW customer since 1997 and after my recent experience I'm uncertain if my next vehicle will be a BMW. I'm already making my family and friends aware of the extremely poor service that BMW of NA and BMW of Fremont CA provide. More

Horrific service experiances Horrific service experience These people like to give you the run around they are not proactive they will not stand behind BMW'S maintenance bumper t Horrific service experience These people like to give you the run around they are not proactive they will not stand behind BMW'S maintenance bumper to bumper service plan. they talk about effecting their over head what about affecting my time and schedule. why should I be punished for your incompetency.Word of Mouth will catch up to you!!!! More

JUST EXCUSES NO SOLUTIONS They are willing to work it out and stand behind the warranty of my vehicle and address all the issues it may have. thanks for your help. safety is fi They are willing to work it out and stand behind the warranty of my vehicle and address all the issues it may have. thanks for your help. safety is first More

Unprofessional I took the car in for blue smoke coming out of the exhaust. Got a bill for 28k. Keep in mind that was my only problem. I told them I didn't want to p I took the car in for blue smoke coming out of the exhaust. Got a bill for 28k. Keep in mind that was my only problem. I told them I didn't want to proceed with the work. On my way home, highway patrol pulled me over because he felt my engine was about to catch fire, smoke was coming out from the front of the car now too!! How did my car get worse without getting any work done?? To make the situation more interesting, the service adviser text me to ask me if I was single lol!!!! While I was transfering my things from my car to their loaners the service adviser was whispering things about me to his loaner car manager, it was very apparent. My car is owned only by me, but my father's name seems to attactched to my account. He has never had a BMW. I asked Justin 4 times to change this, he finally did, I wouldn't leave his office until the simplest job was done. Absolutely unprofessional More

Service is worst in my whole life It hold my car for about two weeks for changing two tires and alignment. They keep gave me the excuse they need another day to hold the car. The fol It hold my car for about two weeks for changing two tires and alignment. They keep gave me the excuse they need another day to hold the car. The following is their execute. 1. I can't found your car that technical might be test drive. 2. I want to rerun the alignment because it is not within spec. We do not feel conformable for you to have a car. we will perform one more alignment. 3. We forgot to order another side of arm bushing . 4. arm bushing just come in we need tomorrow to install it. 5. ... 6... on and on. More

As a BMW Enthusiast, NEVER, EVER, EVER, buy from here. I want to keep this review short and simple. The used cars are cheaper because they are absolutely disgusting. There is very little integrity here. Al I want to keep this review short and simple. The used cars are cheaper because they are absolutely disgusting. There is very little integrity here. Ali is just about the most useless salesman I have ever met. How he has a job is simply a representation of the morality of this place. Bought: 2014 228i M-sport. Cheaper than KBB? Yes. Dented and disgusting inside? Yes. Did Ali blatantly lie 12 times during our test drive? Yes (actually hilarious at how bad he was at his job). Did Ali allow the car to be sold with wheel locks on it, despite having no keys for them? Yes. Did Ali say we would be reimbursed $100 for paying BMW San Rafael to break the wheel locks in order to Well, 3 months later and still waiting for a $100 check from Wally, the manager. Heck I'm still waiting for him to even pick up the phone. If I was that bad at my job, be it communicating or lying, I would have been fired ages ago. If you buy a car there, just understand that these aren't good people. Does it matter? Maybe, maybe not. We still got a great deal. Good luck with these sleezy people if you do decided to buy from them. More

Had a great experience working with Jeff Escobar Had a great experience working with Ieff Escobar.He gave me a great deal on a 3series 328i .He is very helpful and took the time to explain everything Had a great experience working with Ieff Escobar.He gave me a great deal on a 3series 328i .He is very helpful and took the time to explain everything.He is very easy to deal with. So far my overall experienced with sales department with the help of Jeff is awesome and excellent... More

Recommend BMW of Fremont Kaleb, our Sales Advisor, was extremely pleasant to work with. Given our price range and specifications, Kaleb was able to quickly pinpoint the perfe Kaleb, our Sales Advisor, was extremely pleasant to work with. Given our price range and specifications, Kaleb was able to quickly pinpoint the perfect car for our needs. The transaction was smooth and there was no pressure. Alex (BMW Genius) went above and beyond to answer all of our questions. Thank you! More

Wouldn't answer questions using chat on their website Claire Christianson refused to answer questions using the chat feature on their website. Kept asking for my email. When I said I just want a couple of Claire Christianson refused to answer questions using the chat feature on their website. Kept asking for my email. When I said I just want a couple of questions answered, she refused. What's the point of chat on your website if you're going to refuse to answer questions that are asked? More

Worst service provided by Jessica Benoit 8 reviews 1.0 star rating 2/12/2017 Can you imagine you will be without a car for 17 days for "key programming"? I couldn't either, before the ex 8 reviews 1.0 star rating 2/12/2017 Can you imagine you will be without a car for 17 days for "key programming"? I couldn't either, before the experience at BMW of Fremont. First, I work within 5 miles from BMW of Concord. However, I took it to Fremont, because it is the place I purchased my vehicle and I had gotten services from there before. From the phone statement, I called this business 55 times, aggregating 4.5 hours during my working hours and left dozens of voice mails in those 17 days. This is just 4.5 hours just calculating minutes on my phone statement. If I add times such as getting out of the building to talk to them, the hours spent will most likely be doubled within 17 days. Jessica Benoit, the service adviser, has not been there half of the times without assigning work to any other associate and she has returned my call twice within 17 days. All she said was everything is in good hand. Absolutely no work has been performed and clearly it was taking more time than i had hoped, so I started recording phone call requests and conversations after 10 days of my car towed to BMW Fremont. She suddenly became very attentive and she said there needs to be additional work to be done gave me a quote of $2,300 before tax (excluding $300 keys I purchased). That is the first status update on my repair. After 10 days. She also tried to charge me for a $195 inspection fee LOL. Did I authorize such inspection to be done? Absolutely not. I mean they couldn't even turn on the car, because no programming was done. They didn't even have a clue what my odometer was at. So what kind of inspection was done? Because of absolutely irresponsible customer service provided from Jessica, I asked her to please transfer my matter to a supervisor or a manager and I wish to work directly with them. She ignored my request. I can only say she ignored me, because she replied my email like 10 minutes before my request and I have not heard ever since from her. Isn't talking to a supervisor at request not only a customer's right, but a privilege? After 17 days passed without any work performed, I towed my car from BMW Fremont to another BMW dealer in Bay Area. I towed it on Wednesday around 4pm and they said that they will start working on my vehicle the next day. I picked up my car on Saturday morning and drove home. I paid $1,340 after tax. I understand prices varies by places to places, but twice the difference? I can only think of her being not just inappropriate but abusive. Worst part is there was no single sorry given in her emails and phone conversations. If "I understand your frustration, but" qualifies as sorry or apologizing, then she might have. She was not sorry for all the inconvenience that has caused me for being without a car for 17 days in these stormy weather, hours called to contact her which resulted in extra hours to work at my primary business, and emotional distress. I am filing a small claims against this company for negligence causing personal injury and will be filing a complaint at BBB. More