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BMW of Fremont
Fremont, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 751 reviews
Worst hospitality The worst hospitality of a dealership I have ever seen , no one cares once you enter the dealership . They act like busy I never visit them again . The worst hospitality of a dealership I have ever seen , no one cares once you enter the dealership . They act like busy I never visit them again . More
Awful experience. Rude Service. It was awful experience Very Rude Service, which gives wrong information. I and my wife have started search for a some used not-expensive car and o It was awful experience Very Rude Service, which gives wrong information. I and my wife have started search for a some used not-expensive car and owe have found one variant in this dealership. After short test-drive seller decided to offer a finance solution. We were not ready to buy car right now, because we just started to search the car, that's I VERIFIED FEW times, that it will not be a hard inquiry for me credit score. Seller told me that it will soft inquiry and i should not care about that. Few minutes I have received a notification about hard inquiry from their dealership. When we tried to find out why this situation, their finance manager Aulakh Rashpal talked very rude with us. He told me, that I am too young and I should not care about credit score. I think it was very inappropriate. After that BMW service told that they will no do anything in this situation, we have left this pace in very bad mood just before Christmas. More
Hard to work with Bought a 2014 X1 from them with extended warranty and extended maintenance. Fast forward 5 years and I love the car and want to upgrade to an x5. They Bought a 2014 X1 from them with extended warranty and extended maintenance. Fast forward 5 years and I love the car and want to upgrade to an x5. They quoted me a trade-In price 5k under kbb. They can’t tell me how much is the prorated amount left on my warranty. 2 weeks of chasing finance with no help. They say that they can only tell me when I cancel it. I just need to know the value left so I can make an educated decision about when to purchase the new car. Truly not a good sales experience. More
Milisa is great! Recently went to the dealership thinking I was ready to move forward on an X1. Unfortunately, no one in the Bay Area can find all of the specs I'm loo Recently went to the dealership thinking I was ready to move forward on an X1. Unfortunately, no one in the Bay Area can find all of the specs I'm looking for. I took up a LOT of Milisa's time the other day. She was very nice, very transparent, and very patient. Even when I finally decided against the car late on a Friday night, she assured me I had not wasted her time and not to worry. I can't imagine having a nicer, more reasonable dealer to buy from and I wish I had wanted the car! More
The dealer push uncessary service. The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unn The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unnecessary to consumer. More
Air Conditioner Repair - Worst Experience Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded t Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded to quote me over $2,000 for a radiator. I called to another repair shop and they quoted $500.00. I understand there is a premium for OEM however 4 times the cost? I highly recommend anyone who is at the BMW Service center to make 1 phone call to a BWM repair shop. You will be surprised. The people at BMW of Fremont overcharge, everyone. More
They lie about service...READ the DETAILS! Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to do a wheel alignment on my 2016 328 vehicle - incidentally I purchased my car from this dealership. They lied about almost everything - including 'customer refused recommended inspections' (now why would I do that?). The worst was they LIED about when the car was in and when the car left their center - they recorded it differently on the hard copy they provided for me (drop-off and pick-up of car on the same day - this was accurate but lied on the digital copy I requested - noting it was a day later!! I have all of the copies and can sue them for lying. I have had several conversations with Toby Brown - he is the most unprofessional manager and have all the copies of emails and voicemails. I also Called and have had several emails and conversations with BMW of North America regarding my experience but they did nothing except letting me know that they are handling it 'internally' (whatever that's supposed to mean) - customer service of BMW of NA is equally worse. You would think a luxury vehicle will at least have great customer service but that is NOT the case. I've been a loyal BMW customer since 1997 and after my recent experience I'm uncertain if my next vehicle will be a BMW. I'm already making my family and friends aware of the extremely poor service that BMW of NA and BMW of Fremont CA provide. More
Horrific service experiances Horrific service experience These people like to give you the run around they are not proactive they will not stand behind BMW'S maintenance bumper t Horrific service experience These people like to give you the run around they are not proactive they will not stand behind BMW'S maintenance bumper to bumper service plan. they talk about effecting their over head what about affecting my time and schedule. why should I be punished for your incompetency.Word of Mouth will catch up to you!!!! More
JUST EXCUSES NO SOLUTIONS They are willing to work it out and stand behind the warranty of my vehicle and address all the issues it may have. thanks for your help. safety is fi They are willing to work it out and stand behind the warranty of my vehicle and address all the issues it may have. thanks for your help. safety is first More
Unprofessional I took the car in for blue smoke coming out of the exhaust. Got a bill for 28k. Keep in mind that was my only problem. I told them I didn't want to p I took the car in for blue smoke coming out of the exhaust. Got a bill for 28k. Keep in mind that was my only problem. I told them I didn't want to proceed with the work. On my way home, highway patrol pulled me over because he felt my engine was about to catch fire, smoke was coming out from the front of the car now too!! How did my car get worse without getting any work done?? To make the situation more interesting, the service adviser text me to ask me if I was single lol!!!! While I was transfering my things from my car to their loaners the service adviser was whispering things about me to his loaner car manager, it was very apparent. My car is owned only by me, but my father's name seems to attactched to my account. He has never had a BMW. I asked Justin 4 times to change this, he finally did, I wouldn't leave his office until the simplest job was done. Absolutely unprofessional More