BMW of Fremont

Horrific experience with their service department If I could give it a zero I would. I had a horrific experience with the service adviser “John”. He is rude and unprofessional. I never felt so hu If I could give it a zero I would. I had a horrific experience with the service adviser “John”. He is rude and unprofessional. I never felt so humiliated and mistreated in my life before comparing to my recent experience with John. My husband took the vehicle in 2 weeks ago after I heard a grinding noise whenever I was slowing down or stopped the car. John took our case and tested drive the car. We even played the noises that we had recorded to John to assist him for the diagnosis. After a while, John told my husband the car was totally fine. The noise was caused by the engine fan due to the hot weather. We brought the car back and continually drove for another 3 days. I found the frequency of the noises was getting higher and higher and the noises started to kick in even when I was driving in the normal or high speed. One evening, after I left the office the car was completely broke down while I was driving. Luckily when that happened I was already off the freeway so I was able to pull over safely on the road side and waited for the tow truck in the 85 degree heat to tow my car back to my house. The next morning we called the tow truck again to drop off our car at BMW Fremont. Again, “John” was assigned to assist us. After the technician conducted another diagnosis and John proceeded to quote us over the phone at $2150 for the parts and labor. According to John, he already gave us some discounts to cover the rental car since they had no courtesy car available so we need to get a rental car at Enterprises by ourselves first. Since I was very upset about the dangerous situation I was put into the day before, I told John I deserve a good gesture and whether he can do the job at $2000 even. Honestly I felt BMW Fremont is liable in certain ways since they failed to detect the problems when we brought in our car the first time. The mishandling not only potentially caused further damages to my car but also put my life at risk, since I could get killed if the car broke down on the busies freeway in Silicon Valley! You cannot believe John’s reactions to my statement – not only he kept interrupting my talks but also he started to yell at me loudly. He told me I have two options – either to take the offer as is or otherwise he is going to raise the quote to $2500. He also told me he already did me a big favor and gave me a so called “discount”. He also pointed out the repair job does cost money and I shouldn’t expect them to do it free… Since John kept shouting at me over the phone, I felt so devastating and I felt I cannot continue the conversation with him any longer. I gave the phone back to my husband. At the end John finally soften his attitude and came to an agreement with my husband to reduce the quote to $2000 after we told him we’ll get another repair shop to do the job. Because we need the car badly so we decided to proceed with the repairs at BMW Fremont. However, I have to say this awful and horrified experience made me extremely upset and frustrated. It made me set up my mind our next vehicle won’t be a BMW even though you can check our track record that we had been loyal BMW customers since 1996. I’m also making my family and friends aware of the extremely rude treatment and poor service that BMW Fremont had provided. I felt BMW Fremont doesn’t care about customers anymore. Otherwise, how can the service department allows the customer being treated so disrespectfully and unprofessionally? More

Clueless Service Department I made an appointment THREE weeks ago to have roof rails put on my new BMW I purchased at this dealership. I get to my appointment at 10am, and am to I made an appointment THREE weeks ago to have roof rails put on my new BMW I purchased at this dealership. I get to my appointment at 10am, and am told they're running behind. After waiting 35 minutes I ask what is happening, and they say there is still one person ahead of me. After 50 minutes a service person finally calls my name. She says she has to check on the part. Guess what?? They don't have the part!! Seriously?!? I have now wasted 55 minutes to hear they can't help me today. I am LIVID. I realize it is not the service person's fault, but a complete lack of organization at this dealership. The head of the service department is standing next to me, and hears this mess. She did not apologize, or even make eye contact with me. Between driving to and from, and wasting one hour here, I am ANGRY. I would not suggest using this BMW service department More

They are getting more ridiculous 3 weeks ago I got a letter from BMW of Fremont service, stating my BMW 328d is subject to recall and I need to bring my car in for correction action. 3 weeks ago I got a letter from BMW of Fremont service, stating my BMW 328d is subject to recall and I need to bring my car in for correction action. I reserved service time on last Saturday morning, when I met the worker there they told me they can do nothing about it now since BMW don't have any solution for this recall problem yet - then why ask me to bring my car in for "correction action". It's getting more ridiculous and crazy now: today I get another letter from BMW of Fremont asking me to bring my BMW 328d in for same recall "correction action". I am seriously think Fremont BMW of Fremont is out of their mind, and now understand why BMW of Stevens Creek is always busy and nobody in BMW of Fremont - seems all customers figured out they are in no place to help anyone but make them miserable!!! More

Horrible service Do not buy or get a service at this location, poor as i poor service!!! HORRIBLE..... NO HOSPITALITY! DO NOT GO THERE! Go somewhereelse! Worse Do not buy or get a service at this location, poor as i poor service!!! HORRIBLE..... NO HOSPITALITY! DO NOT GO THERE! Go somewhereelse! Worse dealer, I’ve ever had! More

Worst hospitality The worst hospitality of a dealership I have ever seen , no one cares once you enter the dealership . They act like busy I never visit them again . The worst hospitality of a dealership I have ever seen , no one cares once you enter the dealership . They act like busy I never visit them again . More

Awful experience. Rude Service. It was awful experience Very Rude Service, which gives wrong information. I and my wife have started search for a some used not-expensive car and o It was awful experience Very Rude Service, which gives wrong information. I and my wife have started search for a some used not-expensive car and owe have found one variant in this dealership. After short test-drive seller decided to offer a finance solution. We were not ready to buy car right now, because we just started to search the car, that's I VERIFIED FEW times, that it will not be a hard inquiry for me credit score. Seller told me that it will soft inquiry and i should not care about that. Few minutes I have received a notification about hard inquiry from their dealership. When we tried to find out why this situation, their finance manager Aulakh Rashpal talked very rude with us. He told me, that I am too young and I should not care about credit score. I think it was very inappropriate. After that BMW service told that they will no do anything in this situation, we have left this pace in very bad mood just before Christmas. More

Hard to work with Bought a 2014 X1 from them with extended warranty and extended maintenance. Fast forward 5 years and I love the car and want to upgrade to an x5. They Bought a 2014 X1 from them with extended warranty and extended maintenance. Fast forward 5 years and I love the car and want to upgrade to an x5. They quoted me a trade-In price 5k under kbb. They can’t tell me how much is the prorated amount left on my warranty. 2 weeks of chasing finance with no help. They say that they can only tell me when I cancel it. I just need to know the value left so I can make an educated decision about when to purchase the new car. Truly not a good sales experience. More

Milisa is great! Recently went to the dealership thinking I was ready to move forward on an X1. Unfortunately, no one in the Bay Area can find all of the specs I'm loo Recently went to the dealership thinking I was ready to move forward on an X1. Unfortunately, no one in the Bay Area can find all of the specs I'm looking for. I took up a LOT of Milisa's time the other day. She was very nice, very transparent, and very patient. Even when I finally decided against the car late on a Friday night, she assured me I had not wasted her time and not to worry. I can't imagine having a nicer, more reasonable dealer to buy from and I wish I had wanted the car! More

The dealer push uncessary service. The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unn The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unnecessary to consumer. More

Air Conditioner Repair - Worst Experience Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded t Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded to quote me over $2,000 for a radiator. I called to another repair shop and they quoted $500.00. I understand there is a premium for OEM however 4 times the cost? I highly recommend anyone who is at the BMW Service center to make 1 phone call to a BWM repair shop. You will be surprised. The people at BMW of Fremont overcharge, everyone. More