BMW of Fremont

Milisa is great! Recently went to the dealership thinking I was ready to move forward on an X1. Unfortunately, no one in the Bay Area can find all of the specs I'm loo Recently went to the dealership thinking I was ready to move forward on an X1. Unfortunately, no one in the Bay Area can find all of the specs I'm looking for. I took up a LOT of Milisa's time the other day. She was very nice, very transparent, and very patient. Even when I finally decided against the car late on a Friday night, she assured me I had not wasted her time and not to worry. I can't imagine having a nicer, more reasonable dealer to buy from and I wish I had wanted the car! More

The dealer push uncessary service. The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unn The dealer said I need a tire replacement, I went to reputable tire shop and they found no problem what so ever. Fremont BMW is lying and pushing unnecessary to consumer. More

Air Conditioner Repair - Worst Experience Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded t Back in July 2018, I brought my 2013 BMW 535i to BMW of Fremont Service in because the AC was not working. They conducted a diagnosis and proceeded to quote me over $2,000 for a radiator. I called to another repair shop and they quoted $500.00. I understand there is a premium for OEM however 4 times the cost? I highly recommend anyone who is at the BMW Service center to make 1 phone call to a BWM repair shop. You will be surprised. The people at BMW of Fremont overcharge, everyone. More

They lie about service...READ the DETAILS! Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to do a wheel alignment on my 2016 328 vehicle - incidentally I purchased my car from this dealership. They lied about almost everything - including 'customer refused recommended inspections' (now why would I do that?). The worst was they LIED about when the car was in and when the car left their center - they recorded it differently on the hard copy they provided for me (drop-off and pick-up of car on the same day - this was accurate but lied on the digital copy I requested - noting it was a day later!! I have all of the copies and can sue them for lying. I have had several conversations with Toby Brown - he is the most unprofessional manager and have all the copies of emails and voicemails. I also Called and have had several emails and conversations with BMW of North America regarding my experience but they did nothing except letting me know that they are handling it 'internally' (whatever that's supposed to mean) - customer service of BMW of NA is equally worse. You would think a luxury vehicle will at least have great customer service but that is NOT the case. I've been a loyal BMW customer since 1997 and after my recent experience I'm uncertain if my next vehicle will be a BMW. I'm already making my family and friends aware of the extremely poor service that BMW of NA and BMW of Fremont CA provide. More

Horrific service experiances Horrific service experience These people like to give you the run around they are not proactive they will not stand behind BMW'S maintenance bumper t Horrific service experience These people like to give you the run around they are not proactive they will not stand behind BMW'S maintenance bumper to bumper service plan. they talk about effecting their over head what about affecting my time and schedule. why should I be punished for your incompetency.Word of Mouth will catch up to you!!!! More

JUST EXCUSES NO SOLUTIONS They are willing to work it out and stand behind the warranty of my vehicle and address all the issues it may have. thanks for your help. safety is fi They are willing to work it out and stand behind the warranty of my vehicle and address all the issues it may have. thanks for your help. safety is first More

Unprofessional I took the car in for blue smoke coming out of the exhaust. Got a bill for 28k. Keep in mind that was my only problem. I told them I didn't want to p I took the car in for blue smoke coming out of the exhaust. Got a bill for 28k. Keep in mind that was my only problem. I told them I didn't want to proceed with the work. On my way home, highway patrol pulled me over because he felt my engine was about to catch fire, smoke was coming out from the front of the car now too!! How did my car get worse without getting any work done?? To make the situation more interesting, the service adviser text me to ask me if I was single lol!!!! While I was transfering my things from my car to their loaners the service adviser was whispering things about me to his loaner car manager, it was very apparent. My car is owned only by me, but my father's name seems to attactched to my account. He has never had a BMW. I asked Justin 4 times to change this, he finally did, I wouldn't leave his office until the simplest job was done. Absolutely unprofessional More

Service is worst in my whole life It hold my car for about two weeks for changing two tires and alignment. They keep gave me the excuse they need another day to hold the car. The fol It hold my car for about two weeks for changing two tires and alignment. They keep gave me the excuse they need another day to hold the car. The following is their execute. 1. I can't found your car that technical might be test drive. 2. I want to rerun the alignment because it is not within spec. We do not feel conformable for you to have a car. we will perform one more alignment. 3. We forgot to order another side of arm bushing . 4. arm bushing just come in we need tomorrow to install it. 5. ... 6... on and on. More

As a BMW Enthusiast, NEVER, EVER, EVER, buy from here. I want to keep this review short and simple. The used cars are cheaper because they are absolutely disgusting. There is very little integrity here. Al I want to keep this review short and simple. The used cars are cheaper because they are absolutely disgusting. There is very little integrity here. Ali is just about the most useless salesman I have ever met. How he has a job is simply a representation of the morality of this place. Bought: 2014 228i M-sport. Cheaper than KBB? Yes. Dented and disgusting inside? Yes. Did Ali blatantly lie 12 times during our test drive? Yes (actually hilarious at how bad he was at his job). Did Ali allow the car to be sold with wheel locks on it, despite having no keys for them? Yes. Did Ali say we would be reimbursed $100 for paying BMW San Rafael to break the wheel locks in order to Well, 3 months later and still waiting for a $100 check from Wally, the manager. Heck I'm still waiting for him to even pick up the phone. If I was that bad at my job, be it communicating or lying, I would have been fired ages ago. If you buy a car there, just understand that these aren't good people. Does it matter? Maybe, maybe not. We still got a great deal. Good luck with these sleezy people if you do decided to buy from them. More

Had a great experience working with Jeff Escobar Had a great experience working with Ieff Escobar.He gave me a great deal on a 3series 328i .He is very helpful and took the time to explain everything Had a great experience working with Ieff Escobar.He gave me a great deal on a 3series 328i .He is very helpful and took the time to explain everything.He is very easy to deal with. So far my overall experienced with sales department with the help of Jeff is awesome and excellent... More