BMW of Fremont

I have been taking my BMW 328i to BMW Fremont for all services since I bought the car in 2012. In fact, I use my BMW car for long road trips and drove 100K+ without any trouble so far. I always prefer 'N services since I bought the car in 2012. In fact, I use my BMW car for long road trips and drove 100K+ without any trouble so far. I always prefer 'Nick' as my service advisor and he does a wonderful job in guiding me on the maintenance activities. Thank you Nick and the service team for the great work!! I would highly recommend Nick and BMW Fremont. More

The staffs here in BMW of Fremont are working efficiently, and always offer excellent service to customers. My advisor John Lund helps me a lot every time I’m visiting this dealership. efficiently, and always offer excellent service to customers. My advisor John Lund helps me a lot every time I’m visiting this dealership. More

I made this service appointment for a gas leak concern. Upon meeting Mathew, his attitude towards the SULEV warranty on my car was insulting. Probably because it's a 2008 BMW. I'm sure he's a lot more acco Upon meeting Mathew, his attitude towards the SULEV warranty on my car was insulting. Probably because it's a 2008 BMW. I'm sure he's a lot more accommodating if you have a newer model and look the part. Keep in mind I had called the dealership prior to my appointment and made sure that they would be able to provide a loaner. When I arrived for my appointment, Mathew informed me about their "new" rule instilled in April regarding loaners.. He informed me that their new loaner protocol states that they cannot give BMW car loaners to those who have a car older than 2016. This was news to my husband and I because we have gotten both our 2008 BMW's serviced there and at the Mountain View location and received loaners with out a problem, even after April. Apparently if your car is older than 2016, they will provide a rental through Enterprise, which is fine had I known that prior because Enterprise requires your debit card which I did not have on me therefor I could not get a loaner and leave my car to get serviced. This was such a huge waste of time not to mention that I could not leave my car to get serviced in the end and had to drive it back with the gas leak issue which is dangerous. Oh, and I had to take time out of my work day for all of this. I suggest asking for Nick next time you make a service appointment here because Mathew is useless. More

I have dealt with this dealership the last 7 months, they’ve had my car in their care at least 5 times and the issue still isn’t fully resolved nor rectified. As I continue to still do low maintenance they’ve had my car in their care at least 5 times and the issue still isn’t fully resolved nor rectified. As I continue to still do low maintenance business with them. I have gotten my car back damaged and even past E. Horrible Service. More

Excellent facilities. Very efficient and professional. The quality of their work and personnel encountered is top notch. Pleasure to do business with. I will be happy to continue my business with them. The quality of their work and personnel encountered is top notch. Pleasure to do business with. I will be happy to continue my business with them. More

Excellent service, professional attitude, they are welcoming from making an appointment to performing the service, they make you feel comfortable. welcoming from making an appointment to performing the service, they make you feel comfortable. More

Jorge and the sales team have done a great job of guiding us through the whole sales process. Very informative and responsive. Great experience of buying car with Fremont BMW. Thank you all us through the whole sales process. Very informative and responsive. Great experience of buying car with Fremont BMW. Thank you all More

Charles from Services department helped. The service was done as I was advised and in a timely manner. I am happy with the service provided. done as I was advised and in a timely manner. I am happy with the service provided. More

Second time going in for service on my beater, and won’t be the last time either. Nick is very helpful and very communicative with all my concerns. Great team here thank you guys! be the last time either. Nick is very helpful and very communicative with all my concerns. Great team here thank you guys! More

I cant say it has been a pleasant experience, not bad but very unorganized. When I purchased the car, took 5 hours waiting when I was told to come in at a certain time, very haphazard ways. I booked a servic very unorganized. When I purchased the car, took 5 hours waiting when I was told to come in at a certain time, very haphazard ways. I booked a service and was told I must have the loaner back by 3, go all the way back they say the car is not ready, come back tomorrow, then got it the same day, the car was not even cleaned.! More