BMW of Fremont

Exceptional experience at this dealership, right from the point of initial contact, brainstorming through options, choosing the right car, getting a fantastic deal, and picking up the car. Highly recommend! point of initial contact, brainstorming through options, choosing the right car, getting a fantastic deal, and picking up the car. Highly recommend! More

I hit a major pothole that destroyed my tire. I was towed to Fremont BMW where Charles worked me into the schedule. It was a bad bad pothole and damaged my steering. Charles worked swiftly to r I was towed to Fremont BMW where Charles worked me into the schedule. It was a bad bad pothole and damaged my steering. Charles worked swiftly to repair the damage and to see my 5 series was driver ready. He communicated clearly and regularly. He cared for me and that really matters. More

My service manager Nick is the best. Takes care of all my concerns and solves any problem. Takes care of all my concerns and solves any problem. More

If I could give a negative rating, I would. I have been going to BMW of Fremont for over ten years. I purchased my last BMW from this dealership and that was a great experience! Even after I have been going to BMW of Fremont for over ten years. I purchased my last BMW from this dealership and that was a great experience! Even after I moved out of the area and I pass two other BMW dealerships before BMW of Fremont, I continued to be a loyal customer because of their great customer service… until now. Over the last 2-3 years, the service has taken a complete downward spiral and after my last visit, I think it finally hit rock bottom. I made an appointment on a Saturday morning and opted to stay at the dealership while my service was being completed. I was not oblivious to the fact that I would be waiting about three hours and seeing as I had not requested a loaner in time, I understood. Luckily, there is a shopping center nearby to kill sometime. Three hours went by and I had heard from the my service advisor. I called the dealership REPEATEDLY, approximately 7-8 times choosing the option to check for the status of my vehicles, and no one ever answered. I ended up having to walk back to the dealership to personally find out what was happening with my vehicle. I arrived and spoke to my service advisor who stated it would still be about another 1-2 hours. At this point, I was about 4 hours in. After almost 8 hours, they completed the service on my vehicle. I was extremely upset and frustrated. My service advisor kept stating they were understaffed and not his fault. I explained I understood that part, but I was most upset and frustrated that at no point did he ever attempt to contact me and keep me posted about my vehicle or give me the heads up that it was going to be longer. I continuously returned to BMW of Fremont because of their great customer service and attentiveness but now I felt I was going out of my way for nothing. As I got into my vehicle to finally leave, the service light on the screen was still on. At no point while the mechanic serviced my car, or it was driven back to the front, did anyone notice the service light had not been reset? I pointed this out to my service advisor who attempted to reset the service light but was not able to. He ended up having to drive it back to the shop, replace the sensor, then bring it back. That took another 30-45 minutes. I figured, everyone has off days and maybe that was what happened here so I decided to bring my vehicle back from brake pad service. Boy was I wrong. I made an appointment at the beginning of the week for Saturday around 2pm. I immediately called the dealership to set up a loaner. The service advisor, same one as before, told me they were unable to guarantee a loaner but he would try. I explained to him that I lived in a different county and didn’t want to get stuck there for another 8 hours again like I did last time. He said he would try and let me know the following day. He called me the following day and confirmed he had secured one for me, thankfully! I arrived on Saturday to drop off my vehicle. As my service advisor was completing the paperwork he said the shop closed early on Saturday therefore I could keep the loaner until Monday when the service was completed. At no point was I ever informed that 1) the shop closes early on Saturday and 2) I would have to leave my vehicle overnight. Very important things that I feel someone should know when booking their appointment ahead of time. But thankfully, since he had secured me a loaner vehicle, it wasn’t that big of a deal. Monday came and went and I never heard from my service advisor. Not a phone call. Not a text. Nothing. Again, no communication with the customer or updates. I finally get a call Tuesday that my vehicle is ready for pickup. I finally go pick up my vehicle and waited for my service advisor to help me. I stood there for 5 minutes without being acknowledged. Finally someone else helped me. Not worth the effort to drive out here anymore. More

The dealership was helpful and good to work with. Overall it was a good experience and I would return for a future purchase. Overall it was a good experience and I would return for a future purchase. More

I really enjoy my car shopping experience at BMW @ Fremont, very friendly staff, hassle free sales and very quick process. BTW, can you tell us where we can purchase the scent you guys use at the d Fremont, very friendly staff, hassle free sales and very quick process. BTW, can you tell us where we can purchase the scent you guys use at the dealership. LOVE the scent Love my BMW X1 Joe H More

The sales manager and reps were very helpful and were able to address all my questions and queries. They made the car buying process very smooth. Basheem did a great job in helping me find the right car able to address all my questions and queries. They made the car buying process very smooth. Basheem did a great job in helping me find the right car for me. More

Professional and friendly people, great experience and highly recommending BMW of Fremont. The sales representative is outstanding and helpful. highly recommending BMW of Fremont. The sales representative is outstanding and helpful. More

Our 2nd time working with BMW of Fremont and once again they exceeded our expectations. they exceeded our expectations. More

People are friendly, professional and ready to answer any questions you may ask. I felt so comfortable working with them. Thank you for your service, I appreciate it. Gordana Rajkovic questions you may ask. I felt so comfortable working with them. Thank you for your service, I appreciate it. Gordana Rajkovic More