BMW of Fremont

I purchased a CPO here and the whole experience after the purchase was horrible and it has not yet ended. Their focus is just to sell a car to you and post-sales follow-up is nothing but their empty slogan. purchase was horrible and it has not yet ended. Their focus is just to sell a car to you and post-sales follow-up is nothing but their empty slogan. When an actual follow-up is needed, they all disappeared. I bought a car including all weather floor mats. On that day the sales person said the service department was closed and could not give me the mats. When I visited the next day (after informing her that I would be there), she said they don’t have it in stock and would let me know when it’s available. A few days later I found the wheel lock key was not in the car. There was only an empty box of wheel locks in the trunk. I contacted the same salesperson to inform her of the issue. Her response was basically “that’s too bad” and nothing more. They sold a car that the owner cannot remove the tires from. And it’s BMW Certified one! I contacted her supervisor who was better and willing to resolve the issues. Per his recommendation, I visited BMW of Fremont again after clearly stating my goals - floor mats and wheel lock key. Before going there I called their service department to confirm that they have multiple floor mats in stock because I had not heard anything back from the salesperson regarding the floor mats (it was about 10 days after the purchase). When I got there, the supervisor told me to pull up the car into the service department lanes with no additional instructions. So I did and waited there for about 20 min. Nobody came and I came up to him then one guy from service department came out after talking to him and saying he’s going to help. After another 20 min wait, another guy brought the all weather floor mats. One task cleared. What about the wheel lock key? I waited for additional 15 min and then came to the sales supervisor again. I was quite upset already then and expressed my disappointment. Sometime later, he came out with a guy from the service carrying a set of multiple wheel lock keys. I told them about the box I found in the trunk with a wheel lock code on it. They said the still wanted to check to make sure, which is absolutely great. However, none of them fits to my wheel locks (they didn’t have one for the code) and they failed to identify. They said they would order one following the code on the box and ship it to me. They said they would get one within one day after they order and additional days to have it delivered to me. In total one week should be enough. Now it’s been more than a week since my last visit and I have not yet received even a tracking number of the shipment. Basically nothing was done after I left there. In the meantime, I received emails from multiple (4-5) people saying they would follow up without saying what they’re going to follow up on. When I tried to be more specific in my email response, they’re either gone or tossing it to someone else. It’s very disappointing and even shocking that this is a level of service provided by a dealer selling one of the best brands in the world. I have already spent so much time but wanted to spend more to write this review to warn other customers. If you’re considering buying a BMW in the Bay Area, I would strongly recommend trying another dealer’s store or at least beware what you can expect to get from this dealer. More

Easy to set up the appointment. Nick was extremely nice and helpful. Seamlessly arranged for a ride from and back to the service center. Clean freshly washed car after routine service! and helpful. Seamlessly arranged for a ride from and back to the service center. Clean freshly washed car after routine service! More

Getting the appointment was fast and rental car was clean. Job has been done professional and fast. They sent a text with a video attached to it which was very nice. clean. Job has been done professional and fast. They sent a text with a video attached to it which was very nice. More

This was my 2nd BMW from Fremont Autonation BMW and I would highly recommend Fremont BMW for the best deals in the Bay Area. Staffs at Fremont BMW are the best and they made the new BMW purchase very tra would highly recommend Fremont BMW for the best deals in the Bay Area. Staffs at Fremont BMW are the best and they made the new BMW purchase very transparent end to end and no surprise at all. I would like to specially Thanks to Andy and Sohail for the great service and making BMW purchase a pleasure end to end More

Charles was excellent, he kept me informed and dealt with the Warranty service and the many demands they put on him. the Warranty service and the many demands they put on him. More

Dealer itself is modern and very nice inside. Matthew made the service experience low stress and very easy. Car was returned before it was promised. The free wash they did on the car was amazing, i could made the service experience low stress and very easy. Car was returned before it was promised. The free wash they did on the car was amazing, i could tell they cleaned carpets and entire interior as well. Thanks! More

I found that the service from start to finish was excellent and provided a sense of pride that I chose this establishment to take care of my car. excellent and provided a sense of pride that I chose this establishment to take care of my car. More

My experience with Calvin is always amazing. That’s why I am a repeat customer am a repeat customer More

Matthew was awesome!! Super helpful and nice. Great customer service! I would definitely recommend BMW if Fremont because of him. customer service! I would definitely recommend BMW if Fremont because of him. More

Great experience from start to delivery. The salesman was very pleasant and professional. Negotiations were very fair with no unwanted surprises. very pleasant and professional. Negotiations were very fair with no unwanted surprises. More