BMW of Fremont

My husband and I started our car shopping with a well known, big name dealership in Pleasant Hill, CA. Without wasting time focusing on them, I will say the customer service experience at that dealership known, big name dealership in Pleasant Hill, CA. Without wasting time focusing on them, I will say the customer service experience at that dealership left us feeling like we were an absolute burden and like they had better things to do - And that was just with the receptionist to get on the several hour waiting list to speak with an associate! We were at least able to narrow down what suv we were interested and decided that we didn't want to work with that dealership and to do some more online looking around instead. We came across a VW Atlas that we loved and it happened to be at the BMW of Fremont. Initially, being a person who does not have the financial ability to purchase a BMW - by any means -, I have to admit that the thought of working with a BMW dealership was a bit intimidating and we were very hesitant. We decided to reach out anyway to see if the vehicle was still available. Within minutes an associate named Dilip called us and instantly we felt at ease and sort of knew that we were talking to the person who would sell us our car! Dilip was so kind, informative and encouraging. We ended up driving down to Fremont to work with Dilip on purchasing our car. He was so friendly and did not give salesman vibes AT. ALL. As a matter of fact the entire staff that we interacted with was honestly the same. Right down to the gentleman who helped us with our financing paperwork. Not at one point, while being in that beautiful showroom did we feel like we didn't belong. Thank you so much Dilip and BMW Fremont for your help with our new Atlas! You will be our go-to in the future! More

Great customer service. Sales team was very accommodating and helpful. Gave a great buying experience. and helpful. Gave a great buying experience. More

Service advisor is very helpful and kind. He made sure all my needs are met and I’m very satisfied with his service. all my needs are met and I’m very satisfied with his service. More

Great customer service from the moment I pulled up to seeing an advisor. The advisor referred me to my options along with a deal that my vehicle qualified for which would save me money over the next 3 ye seeing an advisor. The advisor referred me to my options along with a deal that my vehicle qualified for which would save me money over the next 3 years. Clean environment as well. More

This is my second BMW , I had a good experience buying the vehicle from BMW of Fremont. the vehicle from BMW of Fremont. More

Smooth appointment process. Wait a bit more time than I expect after I arrived on time. Service consultant is nice and friendly. Overall is good. expect after I arrived on time. Service consultant is nice and friendly. Overall is good. More

I bought my first BMW here 4 years ago and it was a great experience. Before Christmas 2021, I came again to look for a new car and trade in the previous one. This time the experience is just ok. The sales a experience. Before Christmas 2021, I came again to look for a new car and trade in the previous one. This time the experience is just ok. The sales associate looked like if we own him money, and we didn’t feel be welcomed. I still rated 4 star because this BMW dealership did not take advantage of the customer due to shortage of cars. I got the new car at the MSRP with $2500 loyalty credit. More

My sales person Alexis Gonzalez was amazing. He was very busy and squeezed me into his schedule. He never made me sit and wonder where he was. Came and let me know exactly what he was doing and how long i busy and squeezed me into his schedule. He never made me sit and wonder where he was. Came and let me know exactly what he was doing and how long it would take. he was honest and kind. More

Nick (Nilesh Lal) is always a pleasure to work with. He is always accommodating and will solve your worries at all times. He shows extreme patience and will work through a solution every other time and wil is always accommodating and will solve your worries at all times. He shows extreme patience and will work through a solution every other time and will take care of you whenever you have an issue with the vehicle. I really appreciate the high quality service, the patience and the responsiveness of Nick and I will highlight recommend others to go with him. ~ sangram More