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BMW of Fremont

Fremont, CA

Overview
Reviews
Vehicles
4.6
748 Reviews
BMW of Fremont is the best place for BMW vehicles, used cars for sale, and BMW service in the Silicon Valley area. Our Fremont showroom features one of the largest inventories of new BMW vehicles in the area, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom at the Fremont Auto Mall.
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5720 Cushing Parkway

Fremont, CA

94538

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Showing 748 reviews

March 07, 2023

I had a scratch in the front windshield. It was a defect .  They changed it within 3 days. More

by happychul777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Guerra
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Mar 10, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 07, 2023

I had routine service performed on my X3 at BMW of Fremont. My service advisor, Matt Richardson, was polite, knowledgeable, and kept me informed on the progress of the service. Improvements to the Ser More

by X3_owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson, Rafael Agredano
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Mar 10, 2023 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 06, 2023

Had a repair that require ordering a part fr Germany that took a month. Misquoted me for the repair parts and labor when I initially place order for the part. Called me after my car in service bay that it wi More

by Alkam2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Mar 10, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4820. We hope to hear from you.

Mar 15, 2023 -

Alkam2 responded

At last service I showed and printed driver assistance, auto pdc malfunction, and parking sensor errors to John depalma. SA told me tech found a 1 mm dimple on a sensor and need to pay to order sensor. I ask why this is not covered under BMW warranty? I just bought this car in 7/31/2022. I have been driving without safety features I pay for. Also since John Depalma left Fremont BMW he said he pass my info to Ryan. I’ve emailed Ryan twice for status with no reply. This has not been a good BMW and Fremont BMW experience! How can 2 safety features malfunction after 7 months? Why is it not cover warranty? And the poor service experience.

March 05, 2023

Easy to schedule my appointment. No wait time once I arrived. Service was completed in the stated timeframe. Always a great experience with service advisor (Matthew Richardson) at More

by rser2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson
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Mar 09, 2023 -

BMW of Fremont responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 04, 2023

BMW of Fremont provided excellent car services. Service advisor Charles Way was very helpful and courteous. More

by tam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Way
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Mar 06, 2023 -

BMW of Fremont responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 04, 2023

Very good experience this time. Service center is clean, and people there are patient and professional. They explained all my questions. More

by Dadian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson
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Mar 07, 2023 -

BMW of Fremont responded

Hi Dadian, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 03, 2023

Charles Way is the way to go. He is an awesome service advisor. Very professional and couteous. He is very informative and makes sure the job gets done. More

by Jbsmayra
Recommend Dealer
Yes
Employees Worked With
CHARLES WAY
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Mar 06, 2023 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

March 03, 2023

I did my car’s first servicing at BMW Fremont and it was satisfactory. Servicing advisor was polite and proactive in responding. More

by tejas.pidkalwar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NA
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Mar 07, 2023 -

BMW of Fremont responded

Hello Tejas, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2023

Very professional staff and always a pleasure to do business there. My vehicle is in tip top shape! More

by mcsheajr
Recommend Dealer
Yes
Employees Worked With
Nick Lal
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Mar 04, 2023 -

BMW of Fremont responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 26, 2023

It was fast and easy. they do great work and receive my car back when promised. More

by Denmil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Mar 03, 2023 -

BMW of Fremont responded

Hello Denmil, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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