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BMW of Fremont

Fremont, CA

Overview
Reviews
Vehicles
4.5
755 Reviews
BMW of Fremont is the best place for BMW vehicles, used cars for sale, and BMW service in the Silicon Valley area. Our Fremont showroom features one of the largest inventories of new BMW vehicles in the area, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom at the Fremont Auto Mall.
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5720 Cushing Parkway

Fremont, CA

94538

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Showing 755 reviews

March 14, 2023

Awesome thank u for fixing my car & giving me a loaner to use @ work...thanks Dan boyd.. More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan boyd
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Mar 17, 2023 -

BMW of Fremont responded

Hi Kris, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 14, 2023

I didn’t receive the right experience expected in the process of buying certified preowned BMW More

by Ned
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Calvin
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Mar 18, 2023 -

BMW of Fremont responded

Ned, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (510) 224-4820 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

March 12, 2023

MatthewR provided excellent customer service at BMW Fremont . I needed new rear tires & alignment for my 330i and Matthew found a way to squeeze this in while still getting my car to me in time.. Promp More

by RRP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson
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Mar 14, 2023 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 11, 2023

Jorge and Vincent were amazing and welcoming the whole experience was worth it and if I decide on a BMW this dealership would be my choice More

by Nai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge and Vincent
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Mar 13, 2023 -

BMW of Fremont responded

Hello, Thanks so much for the warm recommendation of the team here at BMW of Fremont. If you need more help, our team is available to talk -- safe travels!

March 09, 2023

BMW of Fremont provided excellent car services. Service advisor Charles Way/O'neil in parts was very knowledgeable and took care of all my problems. More

by ecrawford3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Way, O'neil
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Mar 13, 2023 -

BMW of Fremont responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 09, 2023

Thanks to BMW fremint's after-sales service personnel. They patiently helped me solve the problem. Due to my poor English, translation work was also done. And when I learned that I was in a hurry, I accel More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lal, Nilesh
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Mar 13, 2023 -

BMW of Fremont responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 08, 2023

Matthew Richardson: he doesn’t provide customer service, he builds relationships. His hospitality is the reason that I will stay with BMW for many years to come. I trust what he tells me I need. Please take More

by JaniceRaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson
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Mar 10, 2023 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 07, 2023

I had a scratch in the front windshield. It was a defect .  They changed it within 3 days. More

by happychul777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Guerra
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Mar 10, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 07, 2023

I had routine service performed on my X3 at BMW of Fremont. My service advisor, Matt Richardson, was polite, knowledgeable, and kept me informed on the progress of the service. Improvements to the Ser More

by X3_owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson, Rafael Agredano
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Mar 10, 2023 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 06, 2023

Had a repair that require ordering a part fr Germany that took a month. Misquoted me for the repair parts and labor when I initially place order for the part. Called me after my car in service bay that it wi More

by Alkam2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Mar 10, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4820. We hope to hear from you.

Mar 15, 2023 -

Alkam2 responded

At last service I showed and printed driver assistance, auto pdc malfunction, and parking sensor errors to John depalma. SA told me tech found a 1 mm dimple on a sensor and need to pay to order sensor. I ask why this is not covered under BMW warranty? I just bought this car in 7/31/2022. I have been driving without safety features I pay for. Also since John Depalma left Fremont BMW he said he pass my info to Ryan. I’ve emailed Ryan twice for status with no reply. This has not been a good BMW and Fremont BMW experience! How can 2 safety features malfunction after 7 months? Why is it not cover warranty? And the poor service experience.

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