BMW of Fremont
Fremont, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I had a terrible experience at BMW Fremont. We scheduled an appointment with sales rep Edward to test drive two cars, but were told we couldn’t test drive multiple vehicles. One of the cars, th We scheduled an appointment with sales rep Edward to test drive two cars, but were told we couldn’t test drive multiple vehicles. One of the cars, the X4, didn’t even have fuel. After waiting for over an hour, we were asked if we were just there to test drive or if we actually planned to buy. It felt like Edward already had a preconceived notion that we wouldn’t be able to purchase the car. To make matters worse, Edward, our rep, said he was too busy with walk-ins to assist us. How can anyone make a decision to purchase a $70K car without a proper test drive? The customer service was horrible, and it felt like we weren’t taken seriously at all. BMW Fremont, if you’re reading this, I did end up buying an X4 after a test drive that same day—just not from you, but from East Bay BMW. If you’re looking for good customer service, I highly recommend going elsewhere. More
Worst BMW dealer experience I’ve had in the 15 years of owning different BMWs. Took 8 weeks to have lot damage resolved and once car was ready the dealer had damaged the paint requiring a paint correction owning different BMWs. Took 8 weeks to have lot damage resolved and once car was ready the dealer had damaged the paint requiring a paint correction that the dealer refused to pay for. I have called over 30 times in the 90 days since buying my car and have never once received a call back from anyone in management to correct my issue. More
Nick Lal is an amazing advisor. He works well with the customer and takes care of the service needs. I would recommend Nick as the ultimate advisor to go to. He works well with the customer and takes care of the service needs. I would recommend Nick as the ultimate advisor to go to. More
The service advisor was great, but wish they had drop off and pickup service as well like other dealerships. I was only provided drop off but no pickup which was inconvenient. off and pickup service as well like other dealerships. I was only provided drop off but no pickup which was inconvenient. More