BMW of Freeport - Service Center

My experience with the service department is always great. This is all due to my working with my service advisor Joseph Pagan. He takes the time to build relationships. This approach positions him t great. This is all due to my working with my service advisor Joseph Pagan. He takes the time to build relationships. This approach positions him to deliver a personalized experience which meets the clients needs and expectations. More

I used white glove valet service for the first time and was extremely pleased with both the promptness of the pick up and drop off - as well as the communication regarding the service times. Not sure if t was extremely pleased with both the promptness of the pick up and drop off - as well as the communication regarding the service times. Not sure if the car was washed after service though. More

Chris O’Brien is always reliable and courteous. My car was serviced properly and cleaned promptly. My car was serviced properly and cleaned promptly. More

Excellent service from the initial call to the vehicle pick up date, very smooth experience. pick up date, very smooth experience. More

I'd like to express my sincere gratitude to Kevin Cunningham Service Advisor on Cleveland St Freeport NY who resolved as he trouble shooted the problem in obtaining the necessary parts of a recall to Cunningham Service Advisor on Cleveland St Freeport NY who resolved as he trouble shooted the problem in obtaining the necessary parts of a recall to have my car back before days end. Over the phone I thought the worst due to a delay but it worked out for my good by the time Uber came to pick me up and I arrived fuming. I'd recommend Kevin Cunningham for a higher position. He is knowledgeable of the work flow, has professional customer service skills, recognizes the human needs of one having their vehicle back fixed and in a timely manner. He is great with conflict resolution enough to manage the Service Department. He knows what to do and how to efficiently get things done. Kudos to you Kevin BMW is blessed to have you aboard. More

No one seems to care at this dealership. Today, my car was serviced for a part recall. No one called me to let me know the car was finished, and when I picked up the car, all of my persona Today, my car was serviced for a part recall. No one called me to let me know the car was finished, and when I picked up the car, all of my personal settings (ALL of THEM) were changed on every single thing in the cabin of the car. Best part is, they returned the car to me with a warning light that the car needed windshield washer fluid. Are they that lazy that they couldn't put in the windshield washer fluid? Never again, and no more BMW's. Next vehicle is a Mercedes. More

Everything went very well from checkin, drop off, service and pickup. My only concern is the mix up in the dealer computer system with me and my husband’s accounts(names and cell#’s) Thank you. and pickup. My only concern is the mix up in the dealer computer system with me and my husband’s accounts(names and cell#’s) Thank you. More

I had my car back with all isues fixed in just two days. BMW provided an Uber for me and there was no wait for my car when I arrived. I'm very satisfied with the service. BMW provided an Uber for me and there was no wait for my car when I arrived. I'm very satisfied with the service. More

From the moment we walked into the dealership we felt at home. Nike Yee couldn’t have been more helpful and honest. Looking forward to getting our next BMW from Nike. She’s the best home. Nike Yee couldn’t have been more helpful and honest. Looking forward to getting our next BMW from Nike. She’s the best More

Great customer service from Kevin Cunningham Kept me up-to-date with the status of my vehicle and made sure all my needs were satisfied for my vehicle. This is why I keep coming to BMW of Freeport becau up-to-date with the status of my vehicle and made sure all my needs were satisfied for my vehicle. This is why I keep coming to BMW of Freeport because of the great service I get from Kevin and the team. Thank you More