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371 Reviews of BMW of Freeport - Service Center
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October 11, 2022
Very accommodating with appointments. Love that they have weekend appointments for service. Not many places will do that. Service advisor Jeff Marroquin was on point with everything. Love that they have weekend appointments for service. Not many places will do that. Service advisor Jeff Marroquin was on point with everything. Thanks again. More
by Tsivas27
Employees Worked With
Jeff Marroquin
Helpful October 02, 2022
Absolutely the Worse Experience ever. They have had my vehicle for 3 months. My brand new BMW X5 2022 was rear-ended. I bought it to BMW COLLISIONS. The spend almost 2 months to fix a dam They have had my vehicle for 3 months. My brand new BMW X5 2022 was rear-ended. I bought it to BMW COLLISIONS. The spend almost 2 months to fix a damage the the left side. Then after they finally finished it, they tell me the Power steering is no longer working. So they take it to Servicing. I’m now going on 1 month Later No Loaner Car, they are now going to compensate me $50/day for a Car. $50 a day, What kind of car can I get for $50. Nobody knows what happened to the power steering that was working when I brought the Vehicle to that location. They did some thing to it. Now they are waiting from a Part all the way from Germany. BMW luxury Service is Pure CRAP. I will or trade in this car for something else. THe service department is Crap, poor customer service. They talk to you like you are the problem. I am now in the works to Sue them for inconvenience and compensation for Now Months without a vehicle. Service Managers like Lionel Senior are horrible and Servicing people like David Silverglad are horrendous. I have never been so unhappy in my life. No More BMW for me. They are full of promises and will continue to use Covid until the wheels fall off. More
by Lindon Richards
Employees Worked With
Lionel Senior, David Silverglad
September 27, 2022
Mike Krulewich, took care of my car. Helped me to get the service right when needed and even sent a video of the progress. That kind of customer service gives peace of mind. Excellent wo Helped me to get the service right when needed and even sent a video of the progress. That kind of customer service gives peace of mind. Excellent work. More
by Edgarv1
Employees Worked With
Mike Krulewich
September 19, 2022
She was amazing. and break thing down so u could understand the process she one of best I have come across. and break thing down so u could understand the process she one of best I have come across. More
by jasonjms28
Employees Worked With
September 10, 2022
Took my car to BMW Freeport recently and my experience there was amazing thanks to my service Advisor Joseph Pagan. He's the best in the business hands down. When you go to BMW Freeport ask for Joe and te there was amazing thanks to my service Advisor Joseph Pagan. He's the best in the business hands down. When you go to BMW Freeport ask for Joe and tell him that Howard sent you. More
by Howard McDowell
Employees Worked With
Joseph Pagan
September 06, 2022
My 2008 Bmw still runs like new and that’s thanks to bmw’s service. If any Bmw owner wants to to keep their car until it becomes historical, take it for maintenance and repair at BMW. bmw’s service. If any Bmw owner wants to to keep their car until it becomes historical, take it for maintenance and repair at BMW. More
by Giannis
Employees Worked With
Greg Katehis
August 30, 2022
Professional and comprehensive service with no delays. Staff is addressing all issues the customers have without hesitation. Staff is addressing all issues the customers have without hesitation. More
by Jean-Marc
Employees Worked With
