Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
371 Reviews of BMW of Freeport - Service Center
Sort by
March 02, 2023
They are all helpful, polite, and are on top of things. Chy always calls back on time. I would definitely recommend this dealership and Chy. He is very knowledgeable and has a lot of experience. Chy always calls back on time. I would definitely recommend this dealership and Chy. He is very knowledgeable and has a lot of experience. More
by Carol
Employees Worked With
Chy Waggan
February 28, 2023
My initial experience at the Freeport BMW Service Center was unacceptable. Gregorios Katehis was unprofessional, rude and did not know how to communicate as a service provider. After speaking with his manag was unacceptable. Gregorios Katehis was unprofessional, rude and did not know how to communicate as a service provider. After speaking with his manager Lionel to explain my frustration and disappointment in this visit and then returning to the service center to see Ed Wohlers everything was handled friendly and professionally, and the process and available options of other services were explained fully. Their driver who provided transportation was also very friendly and accommodating. The center as a whole was run very well. Gregorios Katehis……..ZERO stars given. More
by Naf913
Employees Worked With
Gregorios Katehis
February 28, 2023
Oscar Reyes, my Service Advisor is professional, friendly & amazing, he always makes sure my vehicle is up to par with the maintenance and anything required on my X3. He follows up and is very knowledgeable & amazing, he always makes sure my vehicle is up to par with the maintenance and anything required on my X3. He follows up and is very knowledgeable ! Thank you Oscar for going above and beyond ! Zain in the service dept. is great, just like Oscar ! Zain in the loaner dept, is so nice and always so accomodating ! Thank you all for your totally amazing service !!! Sincerely, Mary T. Yampiro of Lynbrook, NY More
by MightyMary
Employees Worked With
Oscar Reyes
February 24, 2023
Excellent quick professional service for an oil change, in and out with an hour! Ed Wholers, my service advisor, was professional and courteous and would recommend using him when getting your vehicle serv in and out with an hour! Ed Wholers, my service advisor, was professional and courteous and would recommend using him when getting your vehicle serviced! More
by Sgambino
Employees Worked With
Ed Wholers
February 21, 2023
I haven’t had a bad experience with this dealership. However, my most recent was one of the best - my advisor Oscar Reyes was very pleasant and profesional. I was in and out of there pretty quick. Consi However, my most recent was one of the best - my advisor Oscar Reyes was very pleasant and profesional. I was in and out of there pretty quick. Considering in the past I have asked for an express oil change, I think Mr. Reyes actually made it happen this time, for the first time. More
by C. Delgado
Employees Worked With
I didn’t work with anyone from the sales dept
February 19, 2023
Not a Customer Friendly Dealership, Last Year One of the Advisor over there Had me Pay $700 for my 328xi Battery Swap and Told me there was no Electrical Issues, It was a lie because I’m still Experiencing Advisor over there Had me Pay $700 for my 328xi Battery Swap and Told me there was no Electrical Issues, It was a lie because I’m still Experiencing a Battery Drain If I don’t Start my Car Every 2 Days. I also Brought my X5 50i for a Service and the Advisor Joseph Pagan Never Returned my Call for Over 3 Weeks, my Car has been sitting at the Dealership for over Two Months and When I Called to Speak to a Manager, my Expectations Weren’t Met, I Was Very Disappointed cause it’s Very Expensive to Service your BMW at this Dealership with a Labor Rate of $300/Hour. Not Only that, at the Mercedes Benz Dealership, they’re Showing their Respect and Appreciation to the Customers by Handing Perks like Travel Mugs, Moyse, Mousepad, Keychain and else while at this BMW Dealership even if you asked for it, they Claim they don’t have no more. This Advisor Joseph Pagan Handed me a Deformed Metal Ring as a Keychain Replacement, it was so Disrespectful. I want the BMW Headquarters to Change the BMW of Freeport Management cause they’re Unable to Provide Specially an Outstanding Customer Service Experience to African American. More
by Third-Eye
Employees Worked With
Joseph Pagan
January 18, 2023
The advisor I dealt with for years retired. Today I met Michael Krulewich. It was a very professional and pleasant experience. I have found the advisor that I will be requesting moving forward. Today I met Michael Krulewich. It was a very professional and pleasant experience. I have found the advisor that I will be requesting moving forward. More
by B2014
Employees Worked With
Michael Krulewich
January 15, 2023
Awesome service ! , had to get a Oil change , Brake fluid change and an yearly Expectation, they knocked it right out ! , car drives amazing, Home In time for the Footb , had to get a Oil change , Brake fluid change and an yearly Expectation, they knocked it right out ! , car drives amazing, Home In time for the Football games ! More
by GK
Employees Worked With
