BMW of Freeport - Service Center

BMW new I’m totally changing my review from negative to positive Only because of this amazing employee by the name of YAMILET. YAMILET went above and beyond after calling me about the issues I had with t positive Only because of this amazing employee by the name of YAMILET. YAMILET went above and beyond after calling me about the issues I had with the treatment and service I received. YAMILET listened she empathized she apologized, she informed me that she will do a thorough investigation by listening to the recordings between myself and my service advisor. After the investigation YAMILET called me to informed me that I was correct with what happened along with my concerns, and that she will take sole responsibility and make sure it’s corrected to my satisfaction. YAMILET instantly gained my trust. YAMILET made sure I had a Loaner car for the duration of the repairs, she kept me informed throughout the entire process, she was precise in resolving the issues. YAMILET honestly should be in charged of the entire operation because she’s so excellent at solving problems. She’s honest, she’s understanding, she’s caring, she looks you in the eyes and she gets the job done. From previous reviews that I read she seems like the only one that gets any issues fix. I work for the most successful and admired airline in the world, in a managerial position and everything she did it’s up to par of the way we take care of our clients. I cannot emphasize enough on how excellent YAMILET is and she deserve any promotion or any manager roles at the very top of BMW. Anyone that experience any kind of issue should go to her because she gets the job done. I’m currently satisfied with the fix. I won’t state the previous issues because they fixed it which is the most important thing. YAMILET told me that anything I need feel free to contact her with any questions or concern, which gave me a sense of trust and satisfaction. More

Oscar Reyes was excellent. He was very polite with great customer service skills. I came in to get my car serviced, and was in and out! He was very polite with great customer service skills. I came in to get my car serviced, and was in and out! More

Joseph P. & Michael W. helped me beyond with what they needed to. They did everything to look out in my best interest & you’d be in great hands with anyone one & Michael W. helped me beyond with what they needed to. They did everything to look out in my best interest & you’d be in great hands with anyone one of them. BMW of Freeport, overall always fixes any issues while doing right by you as well. More

Dealing with Joseph Pagan service advisor was extremely pleasant,,I really felt comfortable dealing with him I did not feel any pressure he did not try convincing me to get work that I did not need unlike pleasant,,I really felt comfortable dealing with him I did not feel any pressure he did not try convincing me to get work that I did not need unlike other dealers he answered s as ll my questions and j had a lot he realized I’m a 1st time bmw owner and he explained everything I needed to know he told me any time I needed to ask a question for me to call him I found a home for my car thank you so much.. More

Door panel was not installed properly. Communication with service was not good. Came in to get it fixed the technician was out and I was not informed. Communication with service was not good. Came in to get it fixed the technician was out and I was not informed. More

Jonathin Munoz helped me out big time with a service. I was in need of a loaner and pickup. He took care of every thing kept me informed about my service and how long it should take. Came back on time an I was in need of a loaner and pickup. He took care of every thing kept me informed about my service and how long it should take. Came back on time and car was all fixed. Thank you bmw freeport and Jonathin munoz. More

GREAT EXPERIENCE AND ALSO GREAT SERVICE OVER THE YEARS. Joe Pagan my service advisor over the years has always been consistent providing good service, and he does a great job keeping me informed on Joe Pagan my service advisor over the years has always been consistent providing good service, and he does a great job keeping me informed on whts needed and scheduling appointments. More

i have been helped by david a few times, he is always helpful, i recommend him helpful, i recommend him More

Brought my car in for a repair and Jonathan my service rep was very polite, explained all options for warranty or otherwise and answered all my questions accurately and correctly. No song and dance here j rep was very polite, explained all options for warranty or otherwise and answered all my questions accurately and correctly. No song and dance here just great service More

All the people are very polite and helpful. Chy especially is very good, he calls back and he is always on top of everything. Its always a pleasure to work with him. Chy especially is very good, he calls back and he is always on top of everything. Its always a pleasure to work with him. More