BMW of Freeport - Service Center

Do yourself a favor I have owned BMW's since 1989, both sedans and motor cycles. I have owned 2 mini coopers and had them serviced in Florida and LA. Mini of Freeport is I have owned BMW's since 1989, both sedans and motor cycles. I have owned 2 mini coopers and had them serviced in Florida and LA. Mini of Freeport is by far the worst experience I have had out of any dealers ( other cars included Porsche, Lotus, Austin Martins and Saab). So far they have had my mni for almost 3 weeks without an update call- 2 calls to service manager not returned- general manager my call has not been returned, I am not certain why it takes 3 weeks to phone someone wit an update. Or why the loaner department would just call and ask me to bring the loaner in for an inspection- since I have no idea when my car would be ready. More

Exceptional service from BMW of freeport I would like to express my amazing experience I had at BMW of Freeport service department . If I can simply say in few words it was more than exceptio I would like to express my amazing experience I had at BMW of Freeport service department . If I can simply say in few words it was more than exceptional, however it will not be fair to just end it in few words. Peter Dimarco who is service Advisor he went out off this way and get my car ready on time, and this just doesn’t end here…. Mike Timpone who is Service Director who has made me feel like BMW of Freeport family. ……Guys,,,,,, Truly cant thank you enough. I would totally recommend BMW of Freeport More

BMW 30.000 MILES SERVICE More than happy with Bmw of Freeport always providing the best possible service!!! Very Very professionals, efficient and responsible what i would cal More than happy with Bmw of Freeport always providing the best possible service!!! Very Very professionals, efficient and responsible what i would call a VIP service. Thanks to my service advisor Taimese Revell for her great job for taking care of my car for all that needs to be in perfect condition for the road. More

Great Service Needed a flat tire replaced. Issue was handle and tire replaced with no problems. Service rep was knowledgeable and helpful. Lounge/waiting area is ni Needed a flat tire replaced. Issue was handle and tire replaced with no problems. Service rep was knowledgeable and helpful. Lounge/waiting area is nice and comfortable with free snacks and water and coffee More

Seamless service experience. I have never felt the need to write a review before, but the efficiency of the BMW of Freeport service department is unmatched by any luxury brand ser I have never felt the need to write a review before, but the efficiency of the BMW of Freeport service department is unmatched by any luxury brand service department. I was expecting the usual hassle filled service experience where there is always something left to be desired. I was greeted by someone who already knew my name and Kevin Cunningham (Service Adviser) was expecting me. The environment was friendly, comfortable and hospitable. Service was performed exactly as Mike Timpone (Service Director) patiently explained to me. He was knowledgeable, professional and kind. My overall experience was personalized and expeditious. Jennifer G. More

Great Job!!! First time and my experience at BMW of Freeport Service Center was amazing!!! My car was drop off at this place for convenience and suggestion for BMW First time and my experience at BMW of Freeport Service Center was amazing!!! My car was drop off at this place for convenience and suggestion for BMW Road assistance for my location after having a big problem with my car. The diagnostic was engine misfire solution new engine!!! What a headache but thanks to Mike Timpone the Service Director and all his team including Greg Itkin the service advisor for all the help they gave me solving the problem of my car definitely they know what they are doing very professionals extremely attentive, friendly and courteous. The service done on my car F30 / 328xi was performed promptly and was returned to me immaculate inside and out like brand new!!! This is a big PLUS for me... also the facilities including the waiting area and amenities are very clean and comfortable for all customers!!! Great job BMW of Freeport!!!! More

Much Thanks to Mike Timpone! I have to say I had 2 difficult problems that could have gone entirely in a different direction. Mike Timpone, the President of BMW in Freeport saved I have to say I had 2 difficult problems that could have gone entirely in a different direction. Mike Timpone, the President of BMW in Freeport saved the day both times. I understand that sometimes the service managers that check in your cars hands are sometimes tied and can't do much. But I was being sent on my way, when I literally almost blew a gasket. I "asked" for a manager after initially being unhappy, and after some prodding I was given the manager. Well, it was a pleasure to meet Mike. When a polished man in a suit comes out and can talk to you eloquently and with compassion for your situation, it says a lot not only for the man but for the company as a whole. I immediately felt as though I knew Mike a long time, and that put me at ease. Everything Mike said he would do to rectify my situation he did and went well beyond what he needed to do. I asked him to please see my CPO 528i all the way through the process and he did. He touched base with my several times, left me his cell number, called and even texted. He hooked me up with a new Service Advisor as well, Anthony Isom, who was also someone who I was very impressed with. Not to mention he was a former professional athlete. What else can I say about Mike, he made sure I got a quality loaner car, he handled everything to perfection, and when it came time to billing he made sure everything was on the up and up, and went out of his way for me. I appreciate service like this, because it's rare these days to find anywhere. I can't thank Mike Timpone enough for making what could have been a disaster into nothing but a pleasurable outcome! Thanks Mike for going above and beyond! More

Service Scam The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major issues and several service lights on. They are running a scam. Steve in service couldn't have been less helpful. Avoid this dealership at all costs. More

Be Aware Mini of Freeport Service damages car in purpose I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free s I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free so i dealt with it until now. They told me the entire braking system in the car needs to be replaced due to an outside fluid. My car was always serviced with them. Now Mini of Freeport Service wants $9,000.00 to fix my car. My ar is still covered under the warranty as per my paperwork, but now no one at the service department wants to be responsible for this and my only option is to pay $9,000.00 to fix a car with only 20 k miles on it. DO NOTUSE THEIR SERVICE DEPARTMENT. THEY JUST WANT TO COLLECT YOUR MONEY. THEIR WARRANTY IS ALSO BS. More

Uses after market parts I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were a I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were after market. now i am going through legal action with BMW of north america for not being able to help me in this mess where their very own deals are cheating the BMW patrons. I sent email and they never respond. More