BMW of Freeport - Service Center

Service Brought my car into this dealership with an issue. It was the third time in a year that I have brought it in for the same thing. I was billed for 6 ho Brought my car into this dealership with an issue. It was the third time in a year that I have brought it in for the same thing. I was billed for 6 hours of work and it took over a week for them to fix the problem. When they finished the service, there were wire clippings left all over the passenger seat and in the back of the car. It took 45 minutes for me to pick it up once service was complete. Overall a terrible experience from start to finish. More

Excellent service dept Kevin is great Great experience bringing it in for service and dealing with Kevin. He took his time and explained everything to me. I would definitely recommend this Great experience bringing it in for service and dealing with Kevin. He took his time and explained everything to me. I would definitely recommend this dealership especially the service department. More

No stress repairs I have a mini cooper that I purchased a map up date for and installed it my self. Some how I did not follow proper procedure and crashed the Navigati I have a mini cooper that I purchased a map up date for and installed it my self. Some how I did not follow proper procedure and crashed the Navigation . The service advisor Tracy Geraci took care of it with no problems or stress and returned the car the Nav working and updated for me . Could not ask for any better job. Highly recommend . More

Excellent service Last week I had some issues with my 2 yr old 7series BMW so I called them and was told to bring the car in and see Kevin. Not only Kevin took care of Last week I had some issues with my 2 yr old 7series BMW so I called them and was told to bring the car in and see Kevin. Not only Kevin took care of all the minor issues with the car, he had arranged a new 7 series loaner for me. They took the time to go thru the detailed check-up on my car and when my car was ready to pick up, he even asked if he could have someone drop it off to my house as he knew I work long hrs at work. The whole experience was way more then expected. I would recommend everyone to go see Kevin. More

Excellent service provided by Greg Itkin at Bmw of Freeport I have the pleasure of having Greg Itkin for many years as my service advisor. Each and everytime I have been here he has helped me 100 percent. He ha I have the pleasure of having Greg Itkin for many years as my service advisor. Each and everytime I have been here he has helped me 100 percent. He has also provided me with helpful tips and addressed many issues as to taking care of my cars. I live in fresh meadows queens and I do not hesitate to trek the many miles to see Greg as I know that whatever the issue is he can and will help me resolve More

Engine Noise and Misfire My experience at this dealership was the best I've ever have with BMW mini in the past 21 years, I got a service advisor, she's the best ever, I wish My experience at this dealership was the best I've ever have with BMW mini in the past 21 years, I got a service advisor, she's the best ever, I wish all my experience was like this one, excellent service was granted to me for the first time, Tracy Geraci is one of a kind, she deliver the service every customers need. Roy Watson More

Air Conditioner Problem Excellent service. Yamilett was wonderful. The drivers were friendly and great also. My X4 was cleaned and fixed. Everyone at the dealership was e Excellent service. Yamilett was wonderful. The drivers were friendly and great also. My X4 was cleaned and fixed. Everyone at the dealership was extremely helpful. More

This time around, and great customer service I had a pleasure to work with Kevin Cunningham. Not only was he a professional and courteous but understanding toward my financial needs. He was able I had a pleasure to work with Kevin Cunningham. Not only was he a professional and courteous but understanding toward my financial needs. He was able to assist me with coupons and discounts that was offered by BMW of Freeport . I've had previous encounters with other service representatives at this location and had terrible experiences. Kevin Cunningham make me a believer again of the BMW moto. Thanks again! More

Service with Service Generally, who the heck likes going to the dealer to get service? We heard the stories so you can imagine my apprehension especially for an issue tha Generally, who the heck likes going to the dealer to get service? We heard the stories so you can imagine my apprehension especially for an issue that's not covered by warranty... the car gods must favor me because I got Tai as my advisor. Not only is she knowledgeable, polite and a fellow car enthusiast... she's fair and really takes her time to make sure you understand the value. Really pleasant experience and timely job. Great job Tai! More

Greg Itkin best service advisor we have had in our 15 yrs Greg Itkin best service advisor we have had in our 15 years at. Hassle/Freeport BMW The man is always on point and up to date on every issue !! Greg Itkin best service advisor we have had in our 15 years at. Hassle/Freeport BMW The man is always on point and up to date on every issue !! More