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371 Reviews of BMW of Freeport - Service Center
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June 01, 2023
Oscar Reyes is excellent when dealing with Service . I would recommend him to anyone. He always follows through and makes going in to service my car a positive experience. I would recommend him to anyone. He always follows through and makes going in to service my car a positive experience. More
by Janiebloom1
Employees Worked With
Oscar Reyes
May 27, 2023
I recently had the misfortune of visiting the BMW of Freeport Service Department, and I must say that it was an incredibly disappointing experience. From start to finish, it was evident that customer sa Freeport Service Department, and I must say that it was an incredibly disappointing experience. From start to finish, it was evident that customer satisfaction was not a priority for this establishment. Allow me to share my grievances in detail. I brought my car to them in November for an oil change and an air bag issue. Within 24 hours I had $9,000 in so called needed repairs. I had an oil pan and gasket leak, a broken rim, filter issues, etc. I agreed to the repairs since they’re supposedly the experts. Unfortunately, some of the repairs couldn’t be done at the time as some of the parts were back ordered. I brought my car back to the service center the first week of January to finish the repairs. Two days later I get a call that my control module has failed, and even though their technician caused the module to crash, their service contract states that if something fails while they’re servicing your car, the onus is on the owner of the car. That’s not even the worst news. Turns out the control module is specific to each BMW, and the part is manufactured in Germany. To make matters worse, the turnaround time for my vehicle was much longer than initially promised. The delays and lack of communication regarding the progress of the repairs were highly unprofessional. It seemed as though they had no regard for the inconvenience caused to their customers and were indifferent to meeting their commitments. I was told I’d have my car back by the end of that first week in January, but it took them 5 months to get the part, and return the car to me. They gave me the car with tape residue all over the car, and 24 hours later every warning light was on. I dropped the car back at the service center and finally got it back a few days later with the warning lights cleared and the tape residue gone. Lastly, the inside of the car had dirty fingerprints on the seats, headrest, and door. In addition to the poor quality of service, the prices at BMW of Freeport Service Department were exorbitant. I was shocked by the inflated costs for the repairs and maintenance performed on my vehicle. It felt like a blatant attempt to take advantage of customers' lack of knowledge in automotive matters. The lack of transparency regarding pricing only added to the overall frustration of the experience. Overall, my experience at BMW of Freeport Service Department was an absolute nightmare. The staff's lack of professionalism, poor quality of service, exorbitant pricing, and disregard for customer satisfaction were utterly disappointing. I strongly advise anyone seeking auto services to steer clear of this establishment and find a reputable and customer-focused service department elsewhere. More
by david.a.goldenberg
Employees Worked With
Chy Wiggans
May 15, 2023
The entire event went according to the plan . My representative, Rose Wagner, was pleasant, efficient, & knowledgeable. I highly recommend BMW Freeport. My representative, Rose Wagner, was pleasant, efficient, & knowledgeable. I highly recommend BMW Freeport. More
by zemo
Employees Worked With
Rose Wagner
May 03, 2023
Took my BMW X5 in for service and they took me on time. Everyone was nice and professional. They notified me that my inspection was due next month and asked if I wanted it done. They contacted me when my c Everyone was nice and professional. They notified me that my inspection was due next month and asked if I wanted it done. They contacted me when my car was ready. They finished my car way before the estimated time that they gave me. More
by Kdc920
Employees Worked With
Rosemarie from
May 02, 2023
BMW of Freeport is Really an awesome place. I had received excellent customer service upon my arrival there. I felt welcomed. My service advisor was David Silverglad. I explained to him all the I had received excellent customer service upon my arrival there. I felt welcomed. My service advisor was David Silverglad. I explained to him all the problems that I was having with my car. David informed me about problems, diagnosis, cost and time frame of repair needed. At first I was a bit pessimistic about the diagnosis which he gave me of my car. But I was amazingly surprised, I was wrong and they were right. I was exceptionally grateful that my car problems had been resolved. David was true to his word. Work was done in time that he said and cost was exactly what he quoted me. No surprises here. Good honest work. David was considerate about my needs, listened to all my problems, didn’t try to oversell, just did exactly what I needed done. He responded right away with answers to my questions. Thank you David Silverglad and the entire service staff (porters, shuttle drivers, technicians, cashiers, ect.) at Bmw of Freeport. Just good quality service all around. These guys are knowledgeable and professional. I’m very satisfied on the work done in my car. I will definitely come back. (Sorry Habberstad, your lost !) I highly recommend to anybody. Gratefully, Glenford Massop More
by Gmnj256
Employees Worked With
David Silvergrad,
