BMW of Freeport - Service Center

Irregular noises coming from underneath my car My 2016 - 5 Series suddenly developed a strange knocking from underneath, Steve and his Master Technicians were able to diagnose, and repair my issue My 2016 - 5 Series suddenly developed a strange knocking from underneath, Steve and his Master Technicians were able to diagnose, and repair my issue in a very timely fashion. I was also impressed by the cleanliness of my vehicle upon receiving it. Thanks again to Steve & staff at Freeport BMW. Good job! More

Service/ advisor I had the pleasure of being helped by Steve. He was absolutely great! He was extremely helpful and went above and beyond to help me get my car fixed a I had the pleasure of being helped by Steve. He was absolutely great! He was extremely helpful and went above and beyond to help me get my car fixed and running again! More

Steve goes above and beyond! I’m so satisfied with the level of service I received from Steven Itkin! He took the time to help me with a dysfunctional side mirror, a nail in my ti I’m so satisfied with the level of service I received from Steven Itkin! He took the time to help me with a dysfunctional side mirror, a nail in my tire and the 2018 x1 recall.. ALL IN ONE VISIT! He was so dedicated to making sure everything was taken care of and explained everything to me thoroughly. Because my work schedule is super hectic, Steve drove the loaner to my job and picked up my car to get fixed. Afterwards, he had driven my car back to my job and picked up the loaner. I have never received this kind of attention from my usual BMW service center. I was stress free every step of the way. Thanks so much Steve for being so considerate and helping me fix the issues with my car! I highly recommend BMW Freeport because they’re on top of their game! More

Great service I brought my 535 msport in for service,blown out tire and damaged rim.(potholes).they handled everything very professionally..steve iitkin is a man of I brought my 535 msport in for service,blown out tire and damaged rim.(potholes).they handled everything very professionally..steve iitkin is a man of his word and very serious about service.ps.down to having the car cleaned and detailed..thank u steve. More

Steve Itkin, Service Advisor My service advisor, Steve Itkin, always goes theextra mile to insure that I am satisfied with the service needed to repair.my car. He is to be commend My service advisor, Steve Itkin, always goes theextra mile to insure that I am satisfied with the service needed to repair.my car. He is to be commended for his stellar service. More

A fail inspection My 2003 330xi failed inspection after spending a large sum of money at my regular station with a coolant & service indication that would not clear. Ma My 2003 330xi failed inspection after spending a large sum of money at my regular station with a coolant & service indication that would not clear. Made an appointment at BMW of Freeport that we’re I met Steve Itkin whom was on point in explaining all that was needed and that was required to get the results I was looking for. Am retired and it’s a pleasure to deal with someone who’s straight in helping his customers I would even say like family. You have a great representative working for you. Thanks Steve More

Unscheduled service and a great experience I brought my 430i in for an emergency repair and was accommodated immediately in appropriate manner. All in all a very good experience indeed. Steve I I brought my 430i in for an emergency repair and was accommodated immediately in appropriate manner. All in all a very good experience indeed. Steve Itkin and all were great. More

Mr.BMW- Steve Itkin Whenever I bring my 440 in for service I hand it over to Steve Itkin knowing its in the hands of a professional. Steve knows BMW's. Whenever I bring my 440 in for service I hand it over to Steve Itkin knowing its in the hands of a professional. Steve knows BMW's. More

Pretty good service I recently brought my car in for service and I worked with Steve Itkin. The car needed some parts and was subsequently there for a week and a half, w I recently brought my car in for service and I worked with Steve Itkin. The car needed some parts and was subsequently there for a week and a half, which was expected due to the work that needed to be done. The car was completed in a timely fashion as promised by Steve. FYI, I actually drive past another dealership to go to Freeport because I like the service that I receive. And customer service is VERY important to me. The only issue I had was that I was not given a loaner car for the time my car was at the dealership. My car was brought in on an emergency basis so there was no time to schedule an appointment. I was told, there were no loaners available. I bought my car from this dealership and should be entitled to a loaner, especially when my car is there for more than a day or so. I spoke to Steve about this after receiving my car back, and I am confident this will be corrected in the future. Good job Steve! More

Rob from Service Robert Pappagallo is one of the more experienced service center advisors. Whenever I come to this center I see him to take care of my service needs. I Robert Pappagallo is one of the more experienced service center advisors. Whenever I come to this center I see him to take care of my service needs. I love coming in and instantly feeling like I’m part of the family. It’s not always the most pleasant circumstance to need your car serviced, but Rob makes me feel like I’m in good and capable hands. Thank you for everything you do! More