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BMW of Freeport - Service Center

Freeport, NY

4.7
371 Reviews

371 Reviews of BMW of Freeport - Service Center

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August 18, 2021

Always a great experience and Matt Vilela is wonderful to work with. My car is always serviced right away, I love the fact that my car is delivered all repaired and washed! More

by Nsadloski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Vilela
Aug 18, 2021 -

BMW of Freeport responded

Thank you for the excellent review! We are so pleased to learn that you are always treated to timely service and that you are satisfied with the wash! If BMW of Freeport can be of future service, please be sure to let us know.

August 14, 2021

My service was very good, Mike Krulewich and those working with him were professional and courteous. I thank you for the pickup service that has enabled me to avoid public places during this pandemic. More

by winnierdavis43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Krulewich in Service
Aug 15, 2021 -

BMW of Freeport responded

Thank you for your review! We'll be sure to let Mike know how well he did with your experience!

August 13, 2021

Amazing service I highly recommend this BMW service location Mike was very sweet and extremely helpful More

by got2shop731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Krulewich
Aug 14, 2021 -

BMW of Freeport responded

I'm very happy to learn our team was able to help you out. I truly appreciate you bringing your business to us. Thanks for stopping by.

August 12, 2021

Michael Krulewich is a great service rep.....Ivan Jiang Michael Krulewich is a great service rep..... Ivan Jiang is a great sales person I recommend Both to work with will not work with any other they th More

by Officflv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Jiang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

BMW of Freeport responded

Hi there, Your review means a lot to us. We are pleased to know that both our Service and Sales Department are great to work with. We appreciate your recommendation and your return business. Thank you for choosing BMW of Freeport and we look forward to working with you in the future.

August 11, 2021

My service advisor David was knowledgeable and helpful. The service was prompt and my car was even washed. I brought my car to Haberstad the week before and the advisor there was dismissive, arrogant, and More

by Zedd4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Silverglad
Aug 11, 2021 -

BMW of Freeport responded

Zedd, thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with David. We appreciate the positive feedback, and we are looking forward to seeing you in the future!

August 11, 2021

Prompt, professional, friendly, courteous starting with the Rixanne who scheduled my appointment and shuttle, the person who greeted me to my rep David, Mark who drove me home, Peter who drove me to dealer More

by Ihi1992
Recommend Dealer
Yes
Employees Worked With
Lucia Santiago
Aug 12, 2021 -

BMW of Freeport responded

Hi there, Thank you for your positive review. We are happy knowing that your experience was prompt, professional and friendly from our Service Department. At BMW of Freeport we appreciate your business and look forward to working together in the future.

August 10, 2021

Mike that works in service was very professional and courtesy during my last visit. He followed up with and made sure that I received travel accommodations. Shirley Bartley More

by Goodwins47
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 11, 2021 -

BMW of Freeport responded

The team at BMW of Freeport appreciates the 5-stars and kind words. We look forward to future visits. Safe travels on the road ahead!

August 10, 2021

Very friendly professional treated with respect and all work done promptly and very cleanly performed More

by Rick114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe pagen
Aug 11, 2021 -

BMW of Freeport responded

Hi Rick, We appreciate positive review. It is great to know that our Service Department treated you with respect and completed the work in a timely manner that met your expectations. Thank you for choosing BMW of Freeport and we look forward to working with you in the future.

August 09, 2021

Excellent customer service, the job was well done, walk in makes it easier for clients who don’t have time to schedule in advance because of their work schedule. I n my case, It was just happened to be of More

by mercier.marieflore
Recommend Dealer
Yes
Employees Worked With
Brian Mejia 5 stars
Sep 16, 2021 -

BMW of Freeport responded

Marieflore, Thank you for taking the time to leave us your feedback. We are pleased to hear that you had an enjoyable experience with us. We strive to provide 5-star service to all guests. If you would like to share details about your experience that could have been improved, we would be happy to hear from you. Please email me your contact information and I will have a manager reach out. Thank you, Gregg Vitello General Manager gvitello@bmwoffreeport.com

August 09, 2021

They did the work in a very timely, professional, and well done manner. More

by loudom1860
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Itkin
Aug 10, 2021 -

BMW of Freeport responded

Hi there, We appreciate your review. Your satisfaction means everything to us, therefore we are happy to hear that our team were professional and assisted you in a timely manner. Thank you for choosing BMW of Freeport and we look forward to working with you in the future.

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