BMW of Freeport

My overall experience was excellent. I am in the sales industry and the service world so i am extremely sensitive when it comes to dealing with sales people. Hassel Mini by all means was friendly, made me industry and the service world so i am extremely sensitive when it comes to dealing with sales people. Hassel Mini by all means was friendly, made me feel extremely comfortable being a woman coming in to buy a car by herself. I also did NOT feel as I was being pressured or sold. I trusted my sales person Chris along with his manager Danielle. They both worked with me to decide on leasing or financing along with meeting my financial requirements. I will definitely recommend this dealership to all of my clients who happen to be in the Medical Field. Therefore BMW is a very attractive car to the type of people I deal with on a daily basis. More

This dealership make up they own rules as they feel. They very nice to you up till you buy a car from them. Then they screw you. Zero on Customer Service!!!! They discriminate!!!! I hope that BMW Corp inve very nice to you up till you buy a car from them. Then they screw you. Zero on Customer Service!!!! They discriminate!!!! I hope that BMW Corp investigates this dealership!!!! They should be shut down! Go to Ralley or Bayside BMW!!! More respect and they listen to their customers needs!!!! More

It was a very pleasant and easy car purchasing experience with Hassel Mini, particularly with Danielle and Christopher. Danielle worked pretty hard in finding the car that I eventually leased, and Christoph with Hassel Mini, particularly with Danielle and Christopher. Danielle worked pretty hard in finding the car that I eventually leased, and Christopher was very professional and courteous with the logistics. We were able to do everything via email which made it convenient for me. They always answered my questions promptly and I never got the impression they were trying to be anything but honest. More

I needed a second car for my wife and Hassel Mini was the third Mini Cooper dealer I went to. Being from Brooklyn NY there are a number of dealerships closer to me. But the moment I went into Hassel it actua third Mini Cooper dealer I went to. Being from Brooklyn NY there are a number of dealerships closer to me. But the moment I went into Hassel it actualy was not a hassle. My salesman "Chris Mayor" was more than accomidating and NON PUSHY (very important to me). He answered all my question and allowed me and my wife to discuss the situation privately. He was extremely knowledgeable about the MINI Cooper. I explained to him what I was looking for and he showed me exactly what i asked for, without trying to push any of the other options that I would never have used nor needed. My next car will be purchased from Hassel Mini, actualy it was such a pleasant experience, I am considering trading in my used car for a new car. I will be recommending Hassel Mini Cooper to any of my friends that are in the market for a car. More

I had a sticking roof since the end of last summer, I completely forgot about it over the winter and it reared it ugly head this spring. The week before Memorial Day my roof started clicking funny when I completely forgot about it over the winter and it reared it ugly head this spring. The week before Memorial Day my roof started clicking funny when I was operating it. The weather had been good that week so I left it open rather than having to fight it when trying to open it. That Wednesday evening I tried to close it and thats when it partially closed on the left side and that was it, locked and broken in place. I took my R56 S into Hassel for the broken roof, they are in the next town over from me. I went in as an emergency appt. on Thursday as the service advisor had suggested. They could not get the roof to close let alone fix it that day so I was scheduled for the next Monday, luckily I have a garage as things have been rainy in NY the last 30-45 days. Any how I brought the car back to Hassel as asked, no loaner as they want you to make a loaner appt. 3-4 weeks ahead. The reason I mention the no loaner is that the car is my primary and I was without a car for almost 2 days. I was called that the car was ready on Tuesday afternoon and picked it up that evening. After turning out of the dealership it was obvious the tech did not do the new roof install properly. There we screws on the floor, which the advisors assured me were extras, yeah right! And my tint was gone since it was a completely new roof and they didn't even bother to mention this. I called them the next day to let them know and see if I could come in right away. I was told they could not fit me in so I just scheduled an appt. for 3 weeks later, with loaner, and figured I'd have the general yearly maintenance done at that time too. I also find out that afternoon that the blue tooth mic was never plugged back in during the completion of the repair, oh yeah and the plastic front of my tach glass was scratched which I only noticed at weird lighting angles. I get the survey from BMW/MINI and I tell them how it happened. The advisors were cordial and friendly, the tech did not complete the job properly and failed to do a test drive to check his work or the items he removed during the work. I then get a follow up from Hassel's General Manager of Operations, Robert Portesy, wanting to know what had happened. So I told him the same. The day before my next appt., around 10AM, I get the automated call to make sure I was still in for the appt. At 5:30 PM that same day I get a call from someone at Hassel telling me my appt. is cancelled and they will not work on my car. WOW! That's a first for me! I called them back the next day to try and speak to Mr. Portesy to find out what was going on but he would not take my call nor return my call. I then called MINI customer service but they were of no help as they said they could not do anything to help me and that the dealers were not an area they can control. Again news to me. A few days later I call Habberstad to setup an appt. I was able to get one for a week later and it included a loaner. I worked with Jackie at Habberstad and she was great, super friendly asked all the right questions including had I been troubled by the cold start clatter. I also had to have the tip re-call done, general maintenance and of course the roof rattling. I also go the loaner :-) Jackie called me late that afternoon about my tire pressure to make sure I wanted it as high as I had it. Talk about being customer oriented! Anyhow the car was ready the next afternoon and they had fixed the roof, I'll get back to that in a minute. I also got the new timing assembly, chain tensioners, guides and sprockets. They did an oil change, new front brakes, general diagnostic (all clean) and a new cabin filter. As far as the roof went the tech said whoever did the work not only failed to install all the screws but the also left the seatbelt mechanism and the side curtain airbag loose. Talk about potential safety issues! So the tech buttoned everything up like it was all nice and new again :-) Moral of the story, steer clear of Hassel as they are a HASSLE! I found out they are owned by Group One, a dealer conglomerate that only cares about numbers and not its customers. Kudos to the team over at Habberstad from Jackie to the Techs as they really know how to treat customers. It finally looks like someone actually cares about MINI owners since MINI doesn't! More

Purcahsed my new Mini Cooper S on June 30, 2009. I worked with Stephen Bingham who answered all my questions and was willing to work within my budget. Stephen encouraged me to test drive several vehi worked with Stephen Bingham who answered all my questions and was willing to work within my budget. Stephen encouraged me to test drive several vehicles before making my final decision. Stephen an I used email and a few phone calls. making it extremley easy to finalize our deal. I was able to find the perfect Mini I was looking for that within my budget. The car was delivered as promised at the price promised. Thanks More

I had dealings with all three Mini dealers on LI. One couldn't be bothered to look up and say "hello", let alone provide me with any type service - even car sales! The other contacted via a stereotypica couldn't be bothered to look up and say "hello", let alone provide me with any type service - even car sales! The other contacted via a stereotypically negative car salesman (the snake oil variety). My dealings with Hassel Mini were professional and straight-forward from the start. From making an appointment for a test drive, to picking up the car I purchased, I felt I was dealing with people who like where they work, love the product they are selling, and apprciate the value of my time. I have not had to deal with the service department, but the dealership has given me no reason to expect anything but excellent service in that area as well. Love the car, loved the Hassel Mini experience! More

I was in for a repair on the defective moon roof of the 2007 Cooper S I lease. I picked up the car and noticed within a few blocks of the dealership that the roof had not been installed properly as it was 2007 Cooper S I lease. I picked up the car and noticed within a few blocks of the dealership that the roof had not been installed properly as it was rattling when I drove over bumps. The next day I also realized that the technician also failed to replace the electrical connector for the microphone for the blue tooth package and now I could not participate in hands-free phone calls due to the microphone not working. I also noticed about a week later that the technician also scratched the clear plastic face of the tachometer in front of the steering wheel. I scheduled another appointment as they refused to take it back right away. So I scheduled the appointment for about a month later, to include a loaner for my convenience. I was called at 5:40 PM the night before the appointment by Hassel to say they were refusing to repair the damage they had caused. The next nearest dealer is 25+ miles away one way and I'd have to wait another month to be able to get a loaner. Stay away from Hassel as they are nothing but a HASSLE! Check out my Blog: http://bmwminirthepits.blogspot.com/ More

I had a great experience at Hassel Mini. I was looking to surprise my wife with a Mini convertible as an anniversary gift. Christopher Mayor located a car with all the options I requested, got it for me and surprise my wife with a Mini convertible as an anniversary gift. Christopher Mayor located a car with all the options I requested, got it for me and we completed the transaction in under a week. He took the time to go over all of the car's controls and followed up a week later to make sure everything was going well. The leasing process was quick and painless. My wife loves the car. More

June 5, 20009 I have been working with Danielle over June 5, 20009 I have been working with Danielle over the phone to try to get me into the Mini E program. During this period, Danielle has been resp June 5, 20009 I have been working with Danielle over the phone to try to get me into the Mini E program. During this period, Danielle has been responsive, informative and generally a pleasure to work with. She is the antithesis of the typecast arrogant car salesperson that one has become used to dealing with, and deserves the recognition I hope this survey brings to her. Because of the way the Mini E program has been constructed, and the nature of the commute that I have, I may not end up leasing from Hassel at this time (I need to be able to use the HOV lanes on my commute), but that will not stop me from recommending the dealership to my friends and colleagues, and particularly recommending Danielle. More