BMW of Freeport

Nothing But The Best! Carlos Strikes Again! So just a little background information, I purchased a certified pre owned 2009 335 from Carlos about 2 years ago and it was a very pleasurable buying So just a little background information, I purchased a certified pre owned 2009 335 from Carlos about 2 years ago and it was a very pleasurable buying experience. Unfortunately in between then and now I was involved in a five car pile up resulting in my 335 being totaled. I made the mistake of buying an Audi after the accident and regretted it and wanted to get back into a BMW. I immediately called Hassel BMW and refused to work with anyone but Carlos Nieto. Once again Carlos took care of me and got me an incredible deal on my trade in and new 2015 m235i. Carlos is the only salesman I trust and will do business with! If you need a BMW, go speak to him and just relax because I promise you are in good hands! More

BMW X1 This is my third BMW lease. I leased the first one, with hassle I thought the car was great but the price was exaggerating. My lease had expired and This is my third BMW lease. I leased the first one, with hassle I thought the car was great but the price was exaggerating. My lease had expired and went back there to sign up for another lease, I ran out of the place because they were asking about 10,000 to put down for 5series. I've decide to go to Life Quality which was a little far from me. I've decide to lease the 535XI 2011 I put down about 7000.00 and my payment was about 500.00 little that I know when leasing a car, high deposits aren't so necessary, anyway my first two cars went great I never had any problem with them, My second BMW was custom made to my taste, I truly enjoyed it. No lie. Now My lease was up and had some finical issues could not afford to purchase anything too expensive. This time I went back to hassle again but I truly wanted to keep custom made vehicle this young lady forced me to give the car up and said well if I get into another lease my payment would be cheaper plus I'd get into a new vehicle 2014. Knowing I was ripped before in 2007, She said well I'd get you in he BMWX1. I didn't want to spend much and plus I like the fact I would be able to same on gasoline Since my finical situations had changed. I leased the 2014 BMWX1 and 4 months later there was some muffler issues and steering wheel was so stiff, I feel as thought each time i made a turn I was lifting some heavy weight< I called the young lady who sold it to me and ask her to please fix the wheel and the muffler and or give a new car, well I she said she will speak with her boss and call me back. she never call me back. I am certainly not enjoying this BMW X1 as much as i enjoyed my first 2 BMW's. I am paying 420.00 a month for a car I hate to drive.. I really think they produced these cars in mass production with major issues.. This time I am thinking about Mercedez Benz. I think I have given them enough of my money for now… More

Amazing car buying experience! Prior to coming to Hassel BMW I always had a terrible car buying experience but coming here and working with their wonderful staff was wonderful, ever Prior to coming to Hassel BMW I always had a terrible car buying experience but coming here and working with their wonderful staff was wonderful, everyone was so friendly and salesman Rich Dixon was great he very knowledgeable about the car and our experience. I would definitely recommend Hassel BMW to everyone I know. MR & MRS. GLASGOW More

Best Salesman, Carlos Nieto Carlos was extremely helpful and knowledgeable about his vehicles. We purchased the X3 from him and he truly is the best. He gave us a test drive of Carlos was extremely helpful and knowledgeable about his vehicles. We purchased the X3 from him and he truly is the best. He gave us a test drive of the vehicle and truly explained all features of the vehicle. He was very pleasant and wanted to please us with whatever we were going to purchase. More

Good experience,comfortable at this Dealership I really recommend this Dealership. The Sales Rep that took care of me is Richard Dixon. I am very happy with Richards work in showing and explainin I really recommend this Dealership. The Sales Rep that took care of me is Richard Dixon. I am very happy with Richards work in showing and explaining the in's & out's of the car. He is knowledgeable, knows his business and make me feel at ease. No pressure. The day I went to pickup the car, Richard was off so Frank made the delivery-he patiently walked me thru the operation of the car. Cary the Sales Manager is someone that will work with a buyer. I was introduced to Frank- the Owner too. All in all I would recommend them for Mini & BMW car sales. More

Mr. Carlos Nieto (The Best SalesMan) I (Karun) came in to preowned and was asked to sit at Carlos Nieto desk and was thinking that this guy has so many excellence awards and was not reall I (Karun) came in to preowned and was asked to sit at Carlos Nieto desk and was thinking that this guy has so many excellence awards and was not really surprised at that time but after the way he dealt with me - I completetly understand how he earned them and his dedication and hardwork to help customer is excellent and he is definitely the best sales man I have ever seen and I am into software designing tools and sales and I have learnt so much from him with once experience at Hassel BMW big asset is Carlos Nieto - IF it was NOT him I wouldn't have drive the car on Saturday due to DMV timing - He made every run by minute and made my day - Thank you so much Carlose - The best part of Carlos is NO sales man BS that impressed me and I will definitely spread the work about the dealer ship and about my man Carlos More

I had been interested in a Mini Countryman for a while. However, it was Dennis Miniero who truly sold me on the car. He was easy to talk with, attentive, patient. Visiting the dealership, particularly wit However, it was Dennis Miniero who truly sold me on the car. He was easy to talk with, attentive, patient. Visiting the dealership, particularly with Dennis was comfortable. He was knowledgeable about cars, of course especially the car I was thinking of. Dennis made the experience of testing and buying seem simple and uncomplicated. His explanations were concise. Each time I went to the dealership I did not feel pounced upon. I would recommend Hassel Mini. Dennis is an asset to Hassel. More

I used Hassel Mini to purchase my MINI Cooper as I have used them 2 other times and they are extremely knowledgable and friendly and treated me in a professional manner. I would recommend my salesman, Denn used them 2 other times and they are extremely knowledgable and friendly and treated me in a professional manner. I would recommend my salesman, Dennis Miniero to all. More

We highly recommend that you look for Dennis Miniero in this dealership. My wife and I had a very pleasant experience with him in obtaining our Countryman. We had been to several dealership but what distin this dealership. My wife and I had a very pleasant experience with him in obtaining our Countryman. We had been to several dealership but what distinguishes Hassel MINI is that they perform excellent and efficient customer service based on the customer preferences. The price that we got from our Countryman was the least expensive offer compared to other dealerships. This is one of the important reasons why we expedited our deal with him. In addition we did get several incentives from them. More

BEWARE -- there is absolutely no professionalism at all from their service department to their sales managers. I have been nothing short of totured by the constant serviced needed on my vehicle. The issu from their service department to their sales managers. I have been nothing short of totured by the constant serviced needed on my vehicle. The issue recently reached a fever pitch in June 2013 when driving home from my service department I noticed that an employee had revised my personal email address to "f**** b****@aol.com. Astonished and completely insulted i contacted the General Manager as well as my sales rep. only to ask for my email address to be put back from the vile one i was assigned by their employee. Cut to Monday August 2013 & my attempt to make a service appt. only to be told by their appt taker that she would send me a confirm email for my appt to ....... the same email address I had begged for them to change back. Seriously 3 months later and the General Manager Mr. Messner couldn't even ensure that this insult would be revised and put back to my original email address. It is a sad company that does not care about theirs customers once they have your signature on a contract. I have been offered nothing - I have been barely given an explanation as to why it was left on my account after I made them aware in June. The rude staff then tried to chastise me for being angry ... not sure who HASSEL is kidding but if they continue to operate as they have .... I don't foresee many of the bad eggs being emplyed there being very successful. How would you feel if your daughter, your wife your mother was being called a f***b**ch by a reputable BMW dealership. Think long and hard before purchasing anything from them. You never know you, you child or your spouse may be next! Ohh & Hassel if you are reading this ... I gave you the opportunity (almost 3 months worth) to rectify and prove that I was a valued customer ..... you didn't do so ...nor did you even attempt to do so ....... PATHETIC! More