BMW of Freeport

Awesome My sales person Jacqueline chait was amazing. Not only did she inderstand my needs but she made me feel like a friend. Everything she promised she del My sales person Jacqueline chait was amazing. Not only did she inderstand my needs but she made me feel like a friend. Everything she promised she delivered. More

Nice people but they play the usual car dealership games I met with David 2 times one for a 6 series and then another time for an X4. The 6 series never happened because I went with a Porsche but then I deci I met with David 2 times one for a 6 series and then another time for an X4. The 6 series never happened because I went with a Porsche but then I decided I wanted the 6 series too. I emailed David an offer and left him a voicemail but never heard back. (maybe it was insulting to him). I also needed the X4 for a work car but since he never returned my call or email I just purchased it with Life Quality in Brooklyn (ask for Brett) More

Much Thanks to Mike Timpone! I have to say I had 2 difficult problems that could have gone entirely in a different direction. Mike Timpone, the President of BMW in Freeport saved I have to say I had 2 difficult problems that could have gone entirely in a different direction. Mike Timpone, the President of BMW in Freeport saved the day both times. I understand that sometimes the service managers that check in your cars hands are sometimes tied and can't do much. But I was being sent on my way, when I literally almost blew a gasket. I "asked" for a manager after initially being unhappy, and after some prodding I was given the manager. Well, it was a pleasure to meet Mike. When a polished man in a suit comes out and can talk to you eloquently and with compassion for your situation, it says a lot not only for the man but for the company as a whole. I immediately felt as though I knew Mike a long time, and that put me at ease. Everything Mike said he would do to rectify my situation he did and went well beyond what he needed to do. I asked him to please see my CPO 528i all the way through the process and he did. He touched base with my several times, left me his cell number, called and even texted. He hooked me up with a new Service Advisor as well, Anthony Isom, who was also someone who I was very impressed with. Not to mention he was a former professional athlete. What else can I say about Mike, he made sure I got a quality loaner car, he handled everything to perfection, and when it came time to billing he made sure everything was on the up and up, and went out of his way for me. I appreciate service like this, because it's rare these days to find anywhere. I can't thank Mike Timpone enough for making what could have been a disaster into nothing but a pleasurable outcome! Thanks Mike for going above and beyond! More

Service Scam The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major issues and several service lights on. They are running a scam. Steve in service couldn't have been less helpful. Avoid this dealership at all costs. More

Be Aware Mini of Freeport Service damages car in purpose I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free s I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free so i dealt with it until now. They told me the entire braking system in the car needs to be replaced due to an outside fluid. My car was always serviced with them. Now Mini of Freeport Service wants $9,000.00 to fix my car. My ar is still covered under the warranty as per my paperwork, but now no one at the service department wants to be responsible for this and my only option is to pay $9,000.00 to fix a car with only 20 k miles on it. DO NOTUSE THEIR SERVICE DEPARTMENT. THEY JUST WANT TO COLLECT YOUR MONEY. THEIR WARRANTY IS ALSO BS. More

Uses after market parts I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were a I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were after market. now i am going through legal action with BMW of north america for not being able to help me in this mess where their very own deals are cheating the BMW patrons. I sent email and they never respond. More

Carlos Nieto Was very happy to work with Carlos on the purchase of a CPO BMW He made the process of purchasing my car a pleasant experience. I would recommend hi Was very happy to work with Carlos on the purchase of a CPO BMW He made the process of purchasing my car a pleasant experience. I would recommend him to all my associates. More

Excellent Experience I recently purchased my first BMW from BMW of Freeport and I couldn't be happier. The dealership itself was immaculate. Every employee that I intera I recently purchased my first BMW from BMW of Freeport and I couldn't be happier. The dealership itself was immaculate. Every employee that I interacted with was friendly, professional, and easy to talk to. The salespeople, managers, and even the owner are all wonderful to do business with. The car is flawless. I would recommend a BMW, especially from BMW of Freeport to anyone. More

CARLOS is AWESOME I saw the car i wanted on CARs.com. From the time I walked into the showroom and shaked HANDS with Carlo (Nieto), it was a phenomenal experience... I saw the car i wanted on CARs.com. From the time I walked into the showroom and shaked HANDS with Carlo (Nieto), it was a phenomenal experience... I am pretty SAVVY customer and right from the beginning it was a smooth ride till the end of the BUY. Yes I did BUY and enjoying it. More

Only interested in bottom line In order to attain an extra dollar they will throw you under the bus, and stiff you with high unjustified interest rates and bullcrap warranties. In order to attain an extra dollar they will throw you under the bus, and stiff you with high unjustified interest rates and bullcrap warranties. Instead of offering me gap insurance which would offer real protection they automatically refused it on my behalf and shoved down my throat a wheel and rum policy which the fiancé manager threatened with either the warranty or a higher interest rate. Now 6 months later my car is totaled and I look to my contract and see that it was marked na, xxx come to find out it would have been a couple of hundred dollars now I'm screwed for at least 6k I will file a complaint with the courts. More