BMW of Freeport

hassel mini has been nothing but a big hassle..from the moment my wife and i stepped in..the lack of friendliness was noted..marcus mordan was our sales rep and had absolutely no enthusiasm at all..we fina moment my wife and i stepped in..the lack of friendliness was noted..marcus mordan was our sales rep and had absolutely no enthusiasm at all..we finally got to test drive the 2012 mini cooper countryman after almost half an hour of waiting..then were told that they wanted to close early that day..within an hour or so (meanwhile it was only 3pm) i understand hurricane sandy affected a lot of people..but i originally had an appointment with them at 7:30pm and they had to tell me they were closing at 4pm that day? either way it was wrong..they could have told me before i decided to go in early at 2pm that they could not honor the 7:30pm appointment..what if i really went in at 7:30pm from queens and found out they closed early? after we sat down for paperwork..we were told the 0.9% was only until that day so we had to finish all paperwork that very day..so we did! (while the website still says today..more than one week later..that they still have 0.9% financing) we wanted a countryman with navigation but they had nothing in stock..so they had to swap with another dealership in PA..agreeing to that..we paid our down payment and signed the paperwork and left..marcus mordan said he would contact us by friday (two days later) about the PA dealer..by friday evening we heard nothing from him so we called and we were told to email him since that was the best way to reach him..and he simply replied by saying the PA dealer did not get back to him..so i said i would wait til the following monday..by monday we had to email him ourselves again to hear that the PA dealer swap manager was out until wednesday (marcus mordan never initated any email conversation despite his promises to keep us updated) so we were fine with waiting until wednesday..what else could we do..so wednesday all day marcus mordan of course did not write again..so by 6pm i wrote him and said since he did not get back to us we had to assume he did not get in touch with the PA dealer and we would like to cancel the transaction..today is thursday and he still has not replied..my wife called them up to find that only was he not in..his manager also was not available..and we would have to call back later! so as of now we have no idea what's going on with the whole thing while we paid the down payment already..we're on the verge of calling our cc company to cancel the transaction since they have been failing big time to meet our requests..my wife and i have been very disappointed and frustrated with hassel mini and just wanted to share this experience with you (and we still don't know what the outcome will be!) More

I had done my research on-line so I knew what I wanted going in, but had a good number of questions anway. Marcus was extremely helpful and answered every question, he even demonstrated the features I wa going in, but had a good number of questions anway. Marcus was extremely helpful and answered every question, he even demonstrated the features I was questioning on a car that they had in stock but was not the test (drive) vehicle. After the test drive I knew I wanted the car (All4 Countryman) but I did not feel pressured at all. I wanted to customize some options and Marcus went over my list carefully making sure each item was added. He gave me an expected delivery date and beleive it or not he nailed it to the exact date! In between he followed up with progress emails as my car was being built. Some may say this is standard, but this is the first time a dealer truly went out of their way to keep me notified. The day of pick-up I was again well prepared (the internet is great) for the dreaded talk with the sales manager and all the add ons. Anthony could not have been better, he very carefullly went over every item they offer in full detail and presented each option in writing so I could take my time and read through it.(again no dealer has done that before) I picked what I wanted and what I didn't want (no pressure on the no items at all) then he bundled them up in one price package so I could see it all in writing again. The most painles sales manager process ever. Marcus again was on hand to go over every feature of "my" Mini from top to bottom. I could not have been more satisifed with the overall experience. More

I spent some time looking for a car and MINI was not my first option. I was interested in the car but was not really going to buy it. The experience in this dealership during my first visit changed my mind first option. I was interested in the car but was not really going to buy it. The experience in this dealership during my first visit changed my mind in less than half an hour. Great attitude, service, price... Whatever could be great, was that way! Not comparable to any other dealership I've ever been to. Special thanks to Dennis for making it fun and enjoyable spending that much money)) Strongly recommend! Hopefully service center will not disappoint me in the future. More

Hassel is nothing but a hassle. attempted to call the dealer for a service. after ringing for 3 mins someone picked up and put me on hold for another 3 mins. then transfered the call to some other locati dealer for a service. after ringing for 3 mins someone picked up and put me on hold for another 3 mins. then transfered the call to some other location and then disconnected. tired to schedule an appointment online, no luck there. it said to call the no. if you need a loaner car. will attempt again later today. More

I leased a pre owned certified mini this week and I have to tell you I never experienced shopping for a car would be so easy at hassel mini. Nobody was there to pounce on you and sell you something you did to tell you I never experienced shopping for a car would be so easy at hassel mini. Nobody was there to pounce on you and sell you something you did not want. NO PRESSURE at all, Steve was my sales person and he was great answered all questions and more, the final sale was just as easy thanks to Anthony I was on the road in no time. This was a hassle free experience at Hassel mini thanks to you all....Ray M. More

Let me preface this by saying I'm an ex new car dealer. I sold my place in the 90's and turned consumer advocate. Anyone who asked me for help buying a car would be answered with the same response; "Lets go sold my place in the 90's and turned consumer advocate. Anyone who asked me for help buying a car would be answered with the same response; "Lets go kick some dealer butt!" Most of what people hear is true, many dealerships find numerous ways to lie, cheat or manipulate more money from their customers. On the other hand, there is Hassel Mini. I've purchased my last 5 cars from a new car dealer friend of mine so going to a stranger at a dealership as "just a customer" was not something I looked forward to. I wanted a Mini and had no connections or favors I could call in. I was on my own. I met Chris Mayor the saleperson at Hassel. He seemed honest and more than willing to answer questions even though I made it quite clear I wasn't buying a car (you could say I was testing him). Chris went out of his way to answer my questions, research the obscure things I asked and let me take many of my friends for test drives on numerous occassions. This went on for months! To put it simply, I was a pain in the butt. I can't say enough good things about Hassel. I was treated very well from start to finish. Post delivery I've been handled with the same respect and attention I received prior to purchasing. The salesperson was truly a pleasure as was the entire staff. I know the car industry very well. This dealership and my salesperson are a cut above. Anything I write would not do justice to how well I was treated. Way to go guys (and gals)!! More

They are just like any other dealer ,nothing special. they act all nice but you know they're making tons of money on you. i did got to few other dealerships and in the end found out that the deal i got they act all nice but you know they're making tons of money on you. i did got to few other dealerships and in the end found out that the deal i got was really not a deal. they have to make money some how . right!! More

I came in to look at the MINI Cooper. Stephen was really friendly and he answered all my questions. He then took me for a test drive. I then came back a few weeks later with my dad so he could take a look a friendly and he answered all my questions. He then took me for a test drive. I then came back a few weeks later with my dad so he could take a look at the car and help me decide. During this time Stephen was quite patient as he didn't put much pressure but at the same time he followed up with me. I was then deciding whtether to get a stick shift or an automatic which took a bit of time to decide. Once i made my decision I came in and placed the order. Once the car came in I worked with Stephen over the phone and through email and got all the paperwork ready before the day i came to pick it up. When i came in everything went pretty smooth and the manager, Anthony, helped me with the paperwork and Stephen then explained all the different things i neeeded to know about the car and sent me off. Stephen was very friendly and patient. I would recommend him to all my friends and family. Thanks Stephen! More

I FOUND THE HASSEL MINI DEALERSHIP TO BE VERY PROFESSIONAL. CHRIS,MY SALESMAN, WAS VERY FRIENDLY AND INFORMATIVE. HE ANSWERED ALL THE QUESTIONS I HAD REGARDING THE MINI COOPER S CONVERTIBLE, AND PROFESSIONAL. CHRIS,MY SALESMAN, WAS VERY FRIENDLY AND INFORMATIVE. HE ANSWERED ALL THE QUESTIONS I HAD REGARDING THE MINI COOPER S CONVERTIBLE, AND RETURNED ALL MY PHONE CALLS PROMPTLY. WHEN HE WAS TIED UP WITH ANOTHER CUSTOMER THE DAY I CAME TO GET MY CAR, HE HAD SOMEONE ELSE, I BELIEVE IT WAS THE MANAGER, START MY PAPERWORK WITH ME. HE EVEN WAS SOMEWHAT FLEXIBLE ON THE PRICE. I WOULD DEFINITELY RECOMMEND THE HASSEL MINI DEALERSHIP, AND CHRIS. More

I was in the market for a replacement vehicle from my 2008 528i...and I called around to a few dealers to see what they could offer me on a new lease... I wanted a 335 Covnvertible fully loaded... I cal 2008 528i...and I called around to a few dealers to see what they could offer me on a new lease... I wanted a 335 Covnvertible fully loaded... I called in to Hassel BMW and spoke with Sandy Stergiou she gave me a great price on loaded 335....Just the way I wanted it... No other dealership offered me the same car with those features at that price...The whole experience was great!!! Sandy was polite and curteous... Something most dealerships lack...My car was delivered within 2 days...Just as promised! More