BMW of Freeport

First Class Service!!! Thank you to Gregg Vitello, Carlos Nieto and Frank Gaeta for making something so wrong, right again. I would not be able to get into my new car if it Thank you to Gregg Vitello, Carlos Nieto and Frank Gaeta for making something so wrong, right again. I would not be able to get into my new car if it wasn't for their first class service. All my points about my current issues with my current car were well understood and taken into consideration and the results were great. The highest marks to Carlos and Frank, as they made the experience easy and clear. They were also very knowledgeable about the cars and the buying process. I will definitely be recommending BMW of Freeport to others. Alecia Beckford More

Great Job!!! First time and my experience at BMW of Freeport Service Center was amazing!!! My car was drop off at this place for convenience and suggestion for BMW First time and my experience at BMW of Freeport Service Center was amazing!!! My car was drop off at this place for convenience and suggestion for BMW Road assistance for my location after having a big problem with my car. The diagnostic was engine misfire solution new engine!!! What a headache but thanks to Mike Timpone the Service Director and all his team including Greg Itkin the service advisor for all the help they gave me solving the problem of my car definitely they know what they are doing very professionals extremely attentive, friendly and courteous. The service done on my car F30 / 328xi was performed promptly and was returned to me immaculate inside and out like brand new!!! This is a big PLUS for me... also the facilities including the waiting area and amenities are very clean and comfortable for all customers!!! Great job BMW of Freeport!!!! More

Professional and courteous staff and finance department I went in to inquire about leasing a 2015 328i x drive and was not pressured and the staff was professional , courteous and knew what they were talkin I went in to inquire about leasing a 2015 328i x drive and was not pressured and the staff was professional , courteous and knew what they were talking about. I had a price that they honored and also beat a quote from their competitor....when I set up the delivery date I had no car because I turned in my previous lease, and the salesman Kevin, came to my home and picked me up...the finance department went smooth and i was totally satisfied. If the car performs like the staff did I will see them again in 36 months. More

Great experience The sales part of my experience was awesome. My salesperson was interested in making the best deal possible for me and seemed to understand all my con The sales part of my experience was awesome. My salesperson was interested in making the best deal possible for me and seemed to understand all my concerns going in. The trade in was generous and both her and the sales manager made me feel my deal was important. I had an issue with the driver side door weatherstripping that was not originally taken care of when I picked the car up. Jacqueline followed up on this for me and this past Saturday I brought the car back to have this taken care of. She promised it would take an hour and it actually took less time than that. They took care of me on time as promised. My experience would make me go back again for another vehicle and recommend my friends to go there. My wife also used Jacqueline to lease her 428i. Also great experience. More

Awesome My sales person Jacqueline chait was amazing. Not only did she inderstand my needs but she made me feel like a friend. Everything she promised she del My sales person Jacqueline chait was amazing. Not only did she inderstand my needs but she made me feel like a friend. Everything she promised she delivered. More

Nice people but they play the usual car dealership games I met with David 2 times one for a 6 series and then another time for an X4. The 6 series never happened because I went with a Porsche but then I deci I met with David 2 times one for a 6 series and then another time for an X4. The 6 series never happened because I went with a Porsche but then I decided I wanted the 6 series too. I emailed David an offer and left him a voicemail but never heard back. (maybe it was insulting to him). I also needed the X4 for a work car but since he never returned my call or email I just purchased it with Life Quality in Brooklyn (ask for Brett) More

Much Thanks to Mike Timpone! I have to say I had 2 difficult problems that could have gone entirely in a different direction. Mike Timpone, the President of BMW in Freeport saved I have to say I had 2 difficult problems that could have gone entirely in a different direction. Mike Timpone, the President of BMW in Freeport saved the day both times. I understand that sometimes the service managers that check in your cars hands are sometimes tied and can't do much. But I was being sent on my way, when I literally almost blew a gasket. I "asked" for a manager after initially being unhappy, and after some prodding I was given the manager. Well, it was a pleasure to meet Mike. When a polished man in a suit comes out and can talk to you eloquently and with compassion for your situation, it says a lot not only for the man but for the company as a whole. I immediately felt as though I knew Mike a long time, and that put me at ease. Everything Mike said he would do to rectify my situation he did and went well beyond what he needed to do. I asked him to please see my CPO 528i all the way through the process and he did. He touched base with my several times, left me his cell number, called and even texted. He hooked me up with a new Service Advisor as well, Anthony Isom, who was also someone who I was very impressed with. Not to mention he was a former professional athlete. What else can I say about Mike, he made sure I got a quality loaner car, he handled everything to perfection, and when it came time to billing he made sure everything was on the up and up, and went out of his way for me. I appreciate service like this, because it's rare these days to find anywhere. I can't thank Mike Timpone enough for making what could have been a disaster into nothing but a pleasurable outcome! Thanks Mike for going above and beyond! More

Service Scam The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major issues and several service lights on. They are running a scam. Steve in service couldn't have been less helpful. Avoid this dealership at all costs. More

Be Aware Mini of Freeport Service damages car in purpose I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free s I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free so i dealt with it until now. They told me the entire braking system in the car needs to be replaced due to an outside fluid. My car was always serviced with them. Now Mini of Freeport Service wants $9,000.00 to fix my car. My ar is still covered under the warranty as per my paperwork, but now no one at the service department wants to be responsible for this and my only option is to pay $9,000.00 to fix a car with only 20 k miles on it. DO NOTUSE THEIR SERVICE DEPARTMENT. THEY JUST WANT TO COLLECT YOUR MONEY. THEIR WARRANTY IS ALSO BS. More

Uses after market parts I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were a I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were after market. now i am going through legal action with BMW of north america for not being able to help me in this mess where their very own deals are cheating the BMW patrons. I sent email and they never respond. More