BMW of Freeport

Deceptive, Unethical & Unfair Practices I had a very bad experience at BMW of Freeport. Do Not let their overly welcoming behavior deceive you. I arrived at 11:am the day of purchase and le I had a very bad experience at BMW of Freeport. Do Not let their overly welcoming behavior deceive you. I arrived at 11:am the day of purchase and left after 5pm that afternoon. Noticed later that night the car was delivered without the floor mats. They baited me and sold me a 2016 528I almost $10,000 over the advertised sticker price. After traveling back and fourth 8 times to confront them and to find a resolve for the issue I was approached with more deceptive BS. When I threatened to expose them the General Manager Gregg Vitello and General Sales Manager Matt Dency tried to blind side me even further by offering to customize the lease vehicle with accessories and a free car wash and detail. Even offered to paint the rims Ridiculous!!!!. I declined their offer and I am currently seeking out legal action against BMW of Freeport. This is my fourth leased vehicle and First at BMW of Freeport. I have never experienced anything like this before. An absolute nightmare! Please do your research because I did not. Take someone knowledgeable with you and more importantly do not trust BMW of Freeport staff!!!! More

When Quality Matters I have come to rely on Freeport Mini to correct all the issues I had with my used mini. They treat my car as if I purchased it new from their showroom I have come to rely on Freeport Mini to correct all the issues I had with my used mini. They treat my car as if I purchased it new from their showroom yesterday. They treated me like I was the most important client every time I walked through the door. Thank you David and Tracy!!!! More

Fantastic Team at Mini of Freeport Now on my third lease with the Freeport team. I drive out from Brooklyn for fantastic service and personal attention. No hard sell - they are informed Now on my third lease with the Freeport team. I drive out from Brooklyn for fantastic service and personal attention. No hard sell - they are informed, helpful and listen to the needs of the customer. Each time I made the trip I drove off the lot on the same day with my new lease. On one occasion Marcus Mordan travelled to my place in Brooklyn with additional paperwork for me to sign. High Marks all around. More

Simple and Easy They were super helpful and honest during our entire buying experience. Even though I had purchased a Honda CR-V they were still able to provide adequ They were super helpful and honest during our entire buying experience. Even though I had purchased a Honda CR-V they were still able to provide adequate information and offered me insight into the car I was buying. The sales manager and customer service representatives were all welcoming and friendly and the process was quick and easy. I would definitely go back to this dealership if I had to buy another car in the future. More

Another excellent experience at BMW Freeport This is my third purchase of a certified preowned vehicle at this dealership. The manager, Carlos - my former salesperson - along with Ben, my new sa This is my third purchase of a certified preowned vehicle at this dealership. The manager, Carlos - my former salesperson - along with Ben, my new salesperson made the purchase seamless and comfortable. Carlos is amazing in that he listens to the customer, delivers what you need and then works to make the deal acceptable to both the customer and the dealer. The manager, the salesperson and the customer are a team. No pressure, no nonsense - tell me what you need, tell me what you can pay - he delivers an honest deal. Trust, honesty and reliability - Thank you Carlos and Ben. The financials were handled by Pres - he was thorough and made certain I understood all the facts - again, no pressure just clear straight talk and answered all my questions without rushing me. More

No Hassle Car Buying Experience Marcus & Pres made buying our Mini a breeze. We had limited time & they worked under our time constraints. Marcus followed provided our paperwork to f Marcus & Pres made buying our Mini a breeze. We had limited time & they worked under our time constraints. Marcus followed provided our paperwork to fill out online & followed up quickly. More

Best BMW Expereince Ever I just transacted my third CPO BMW in 3-years with Carlos Nieto. In Addition to Carlos, I dealt with Frank Gaeta in Sales and Robert Savage in Finance I just transacted my third CPO BMW in 3-years with Carlos Nieto. In Addition to Carlos, I dealt with Frank Gaeta in Sales and Robert Savage in Finance. The entire team is extraordinarily nice and professional. Dealing with Carlos is an absolute pleasure, as he is the most honest, sincere, knowledgeable BMW sales rep and manager I have ever encountered. The whole process was seamless and Carlos really knows how to get the deal done and makes this process smooth. I can highly recommend Carlos and the team to anyone looking to get into a CPO BMW. More

Wonderful experience at Mini of Freeport! Last minute I needed to replace my car that retired itself at Christmas, unexpectedly! Traveling for a career and in town briefly when I am at all, th Last minute I needed to replace my car that retired itself at Christmas, unexpectedly! Traveling for a career and in town briefly when I am at all, this was a stressful experience, with little time to solute. The experience began with Tracey, Alex, and then on to James Calihan, Marcus Mordan, Robert Savage and Pres. The entire team helped make this overwhelming task, a Mini Victory! The entire team, took every effort to make my needs and situation work, with time constraints. The experience was truly a gift from God. Their honest, diligent, highly efficient, relentless & truly heartfelt efforts (when do strangers, selling cars do this? Impossible to come by! But, they exist, they really do). Mini of Freeport, have set the bar very high for any other dealership to ever compete with them in my auto purchasing needs. On principle alone, you now know of a car dealership worthy of your business. Enjoy your ride! More

Rocky start but manager made everything right! What started as a miscommunication ended with the general manager himself reaching out and securing a great deal that benefited all parties! Would rec What started as a miscommunication ended with the general manager himself reaching out and securing a great deal that benefited all parties! Would recommend this dealer and look forward to doing business in the future More