BMW of Freeport

Service Brought my car into this dealership with an issue. It was the third time in a year that I have brought it in for the same thing. I was billed for 6 ho Brought my car into this dealership with an issue. It was the third time in a year that I have brought it in for the same thing. I was billed for 6 hours of work and it took over a week for them to fix the problem. When they finished the service, there were wire clippings left all over the passenger seat and in the back of the car. It took 45 minutes for me to pick it up once service was complete. Overall a terrible experience from start to finish. More

Great new car sales and CPO sales I bought a new 2017 x3 fir the wife and Matt handled everything great. Great price and service whenever you need him to clarify or get something done. I bought a new 2017 x3 fir the wife and Matt handled everything great. Great price and service whenever you need him to clarify or get something done. Two months later I went back and got a CPO 2014 x1 and Alex did a great job from start to finish. Fixed up scratches, replaced two tires with chipped rubber on the sidewalls for the CPO x1 before I picked it up and fixed the chipped rim with a written iou after I picked it up. This is not the old Hassel bmw. He even called me to come in for an airbag recall I had no idea about. He went beyond what a sales rep does. Best way to have returning customers is to keep them alive right? I would not hesitate to buy from Freeport bmw. Thank you Matt and Alex. The Service Department I'll write a separate review. But sales was no hassle and down right easy and stress free. Professionalism and respect you expect from the BMW dealer. We all know we paid dearly for. Cha ching. More

Excellent service Keith is an awesome salesperson. I was VERY pleased with his professionalism. He made the process easy and follow up with phone calls. I am a satisf Keith is an awesome salesperson. I was VERY pleased with his professionalism. He made the process easy and follow up with phone calls. I am a satisfied customer. More

Lucy Santiago was superb Lucy is clearly the best salesperson I have ever dealt with. Despite all the difficulties I gave her( changing the model and interior, and features a Lucy is clearly the best salesperson I have ever dealt with. Despite all the difficulties I gave her( changing the model and interior, and features all the time) she never got frustrated with me and in the end provided me with the perfect car. This is the second vehicle I have gotten from her and will continue to use only her from now on. You cannot go wrong with her. I recommend her at the highest level. More

They just lost my business I bought my X1 from David three years ago. Came back, as I had a great experience. But this time, I came with someone who had experience leasing cars. I bought my X1 from David three years ago. Came back, as I had a great experience. But this time, I came with someone who had experience leasing cars. The price was too high. 1) He said he was giving me the best deal. 2) He said there were no discounts for being a recent graduate. 3) He tried to sell me a loaner car. I waited a week to see if he would follow up with a better offer. Lastly, and what clinched it, is the bad info I got from most everyone regarding my end of lease inspection. Too frustrating to relive, but I made a point to let Freeport BMW know how upset I was. I ended up going with another dealer and saved $2k on down payment and about $100 on my monthly payment. Got a $1000 off for being a college graduate and walked away with a full loaded X3. My advice to come consumers: Its okay to be loyal to the BMW brand, but know that dealerships are not all equal. More

Jacqueline is a pleasure to work with!!! I was looking into a new car & upon meeting Jacqueline, at Freeport BMW, I was immediately comfortable & able to communicate to her what I was looking I was looking into a new car & upon meeting Jacqueline, at Freeport BMW, I was immediately comfortable & able to communicate to her what I was looking for. She works hard to please you & make you feel appreciated as a customer. After leaving the lot with the car, she kept in touch with me to see if I was satisfied with the car & answered my questions about the car as well as helped out with minor car issues. She is not only a salesperson; she feels like a lifelong friend. I HIGHLY recommend asking for Jacqueline whether you call the dealership or walk in off the street. Thank you Jacqueline!!!!! More

Excellent service dept Kevin is great Great experience bringing it in for service and dealing with Kevin. He took his time and explained everything to me. I would definitely recommend this Great experience bringing it in for service and dealing with Kevin. He took his time and explained everything to me. I would definitely recommend this dealership especially the service department. More

Best experience ever I purchased my lovely 2016 BMW x4 from dealer name Alex and the experience was great, he got me just what I wished for , it was the car I wanted , c I purchased my lovely 2016 BMW x4 from dealer name Alex and the experience was great, he got me just what I wished for , it was the car I wanted , color combination, model, great,communication, all around best experience I ever had purchasing a vehicle. More

Couldn't Be Happier I needed a new vehicle right away after my car was declared a total loss. I visited several dealerships and no one could find a vehicle with my specif I needed a new vehicle right away after my car was declared a total loss. I visited several dealerships and no one could find a vehicle with my specifics. I trusted Alvin Peters when he promised to find me a vehicle in 10 days, and he did. We agreed to the right price and I got my perfect vehicle. Great job...couldn't be happier. More

Lease I remain believed that Mr.Canty is among the best at BMW of Freeport.He's very kind, knowledgeable and very patient at what he does.I would definitely I remain believed that Mr.Canty is among the best at BMW of Freeport.He's very kind, knowledgeable and very patient at what he does.I would definitely recommend him to any one that needs to close a deal there. I thank you very much for everything you've done for me from start to finish. Erick Esther More