BMW of Freeport

A long relationship over! STAY AWAY FROM FREEPORT BMW! Well, back in April of 2017 I purchased a CPO 2014 BMW 550i xdrive from Freeport BMW. This was the second BMW I purchased from this dealership and my Well, back in April of 2017 I purchased a CPO 2014 BMW 550i xdrive from Freeport BMW. This was the second BMW I purchased from this dealership and my 5th BMW. I purchased this car from Freeport BMW because over the many years their service dept had treated my well so, I thought I should purchase my next vehicle from them to show my appreciation. I will say the pre owned vehicle dept was excellent. But for me it is how I am treated later that matter as well. I brought the car back to them 1 month later. It was stralling and running rough after sitting more than 8 hours. I arrived for my scheduled (online Appt) on time. They took in my car quickly. I was then directed to a S/A desk. I sat there for 20 mins while being completely ignored. The S/A ' s that were working seem more interested in cursing and carrying on about customers and other employees than me. I finally went over to the young lady who works the counter. She went above and beyond to help me. She tried to get an adviser to help me and they all just loooked at her. 10 more mins go by and she goes back over and finally gets someone to help me. He proceeds to tell me he has no record of my appt. well I have a confirmation number and don't need a lecture how I should have called. He takes my info and approx 1 hour later I'm on my way of course that's after he tells me he's not sure he can get me a loaner car. I didn't request a loaner he states. Well, funny you have no record of the appt so how can you know what I requested. So, they keep my car 3 days. Each day telling me we are stilling looking into the issue. Finally day 3, sorry we can not replicate your issue, would you like to take a ride with our tech. Hey, I told you the car needs to sit at least 6-8 hours. So, no. A simple search online and I found thus very issue reported by other owners. They did not even try to upgrade software or contact BMW for possible fixes. Just hear ya go, sorry. I have since put tops 2k miles on this car and the issue is still there and at time dangerous. Seems Freeport BMW got my money and that is it. I took the time to write a detailed Email to the manger. That went unanswered. So, message received loud and clear. My recommendation is to stay away from Freeport BMW. Even if the experience is positive in New car sales or pre owned I means zero when service is terrible and disrespectful to its customers. It was made clear that my time and my money mean nothing to Freeport BMW. Once they have your sale locked up and done they move on. Funny I always received customer evaluations after service. This time I received none. They knew I wasn't happy and didn't want corporate to know. So, shame on you Freeport BMW. Just another grab and go dealer. Spend your money where you are treated right before, after and during the sale. Freeport BMW is not that place. The only bright spot in my experience was MARCUS Mordan in pre owned and his boss as well. Sadly, that is not enough and I will not be going back. *****Follow Up***** So, on Sept, 05,2017 I received the follow up STANDARD response from Greg Vitello, the GM of Freeport BMW. So, I called as I was asked to do. I left a message on his voice mail. Weeks later, zero, nothing, nada. So, message received loud and clear. Freeport BMW got my money from the sale and now wants nothing to do with me or my 45,000 dollar paperweight. Car still acts exactly the same has it has since week 3 of ownership. Still stalling and shifting hard due to bad idle causing almost stalling issues. I can not stress enough my disappointment in FREEPORT BMW. All I can say, is learn from my experience. This is not at all the BMW care I had grown accustom to. Guess its time to move on to another brand. Thanks for reading folks. I'm out. Ray More

very welcoming and courteous Lucia Santiago is the best very attentive and knowledgeable and works with you to find the best deal for you. I would definitely come back for my next Lucia Santiago is the best very attentive and knowledgeable and works with you to find the best deal for you. I would definitely come back for my next lease. More

I just keep going back. Love BMW and Carlos is the best! Highly recommend this dealership for overall satisfaction in every aspect. We have had 3 BMW's and we wouldn't go anywhere else. Thank you Carlos an Highly recommend this dealership for overall satisfaction in every aspect. We have had 3 BMW's and we wouldn't go anywhere else. Thank you Carlos and Frank! More

Highly recommend I had a great experience dealing with Keith Lindsay. He not only helped me lease my new BMW, but was also very helpful in returning my former car to a I had a great experience dealing with Keith Lindsay. He not only helped me lease my new BMW, but was also very helpful in returning my former car to another dealership. I had a great experience and highly recommend working with Keith. More

All in a day There were alot of moving parts in our transaction. I had a BMW with mileage overages of about 20K, just past due for the scheudlued service and a chi There were alot of moving parts in our transaction. I had a BMW with mileage overages of about 20K, just past due for the scheudlued service and a chipped window. We made it all happen in one day. Keith foudn me the car I wanted, they worked with me on on my existing X5. He called the service department while I scheduled a glass repair and Keith and Steve OSorio got me in a new lease in one day. We accomplishe what most would over the course of a week. In any event, I appreciated his candor and professionalism. More

Professional, Corteous service advisor It's always a pleasure dealing with Service advisor Kevin Cunningham. He's always so nice, professional and he ensures the job is done and within the It's always a pleasure dealing with Service advisor Kevin Cunningham. He's always so nice, professional and he ensures the job is done and within the given time frame. He's a great service advisor! More

Amazing experience Alex Bocchi was the sales person we purchased our new x5 from. He made this the perfect experience. He was so helpful, patient, and was able to get us Alex Bocchi was the sales person we purchased our new x5 from. He made this the perfect experience. He was so helpful, patient, and was able to get us exactly what we wanted within our price range. Everyone at Freeport Bmw was great. The front desk was polite, Kelly the customer service manager was magnificant and even James the manager came over to say hi and make sure we were enjoying our experience. Alex has become a friend and I look foward to getting all of our cars from him. More

Fantastic Experience and Amazing Service From the moment I walked in to BMW of Freeport, I felt a sense of confidence and customer appreciation. The atmosphere of the dealership was very warm From the moment I walked in to BMW of Freeport, I felt a sense of confidence and customer appreciation. The atmosphere of the dealership was very warm and welcoming. It didn't take long before I was greeted and taken care of. I spoke with Frank about my budget and he showed me my various options. After that I narrowed my choices, was allowed a test drive, and it the deal was as good as done. Afterwards I spoke with Carlos Nieto who carefully and efficiently let me know what the final deal would look like. In short, I would highly recommenced anyone to BMW of Freeport. The staff were amazing, and the service was impeccable. More

Excellent Services I highly recommend this dealer to anyone. Lucia was exceptionally outstanding and courteous from beginning to end. She was very professional and the I highly recommend this dealer to anyone. Lucia was exceptionally outstanding and courteous from beginning to end. She was very professional and the price she initially quoted me was very competitive. I would highly recommend her to anyone interested in the purchase of a BMW. I love how smooth the entire transaction went. My wife is extremely happy with the purchased of the BMW. Lucia was recommended to us by a friend of of us who also purchased his last 3 BMWs through her. Very very happy. More