BMW of Freeport

Very Attentive Staff is very friendly and welcoming. Managers never too busy to help. Keith and Chester were great. Overall great experience upon entering the buildi Staff is very friendly and welcoming. Managers never too busy to help. Keith and Chester were great. Overall great experience upon entering the building one of the workers ran ahead of me to open the door. More

Fantastic experience. BMW of Freeport is a wonderful car dealership. This is the second BMW that I have purchased from BMW of Freeport. The service was wonderful with my BMW of Freeport is a wonderful car dealership. This is the second BMW that I have purchased from BMW of Freeport. The service was wonderful with my first BMW. So when looking for a new car there was no other option than BMW of Freeport. Frank Gaeta was my salesman. I can not praise him enough. I felt very comfortable with Frank from the minute I met him. His customer service is second to none. I was very well taken care of from start to finish. I also want to thank Robert the finance Manager. I don't know how he keeps track of all the paperwork, but he does it with such ease. He is wonderful. In closing, I want to say, if you are in the market for a BMW. Go to BMW of Freeport. I live in East Patchogue and have much closer dealerships. Does not matter to me, I would rather travel the extra few miles for wonderful service. Ask for Frank Gaeta, he is wonderful and you will be pleased. More

We're back! After securing 5 vehicles from Freeport BMW over the years, we were not pleased with the service department and, therefore, leased a 6th vehicle from After securing 5 vehicles from Freeport BMW over the years, we were not pleased with the service department and, therefore, leased a 6th vehicle from another BMW dealership. We decided to go back to Freeport and give them another chance after we heard that they were under new management. We are very glad to be back. This is our 7th vehicle from BMW and we got the exact car that we ordered. They recognized that we have been loyal BMW customers and were able to give us a fair price for this new vehicle. The only area that could use improvement is the time delay in waiting for the financial manager to finalize the agreement. Keep up the good work, Freeport! More

positive Staff was friendly, courteous, and accommodating. Only issue was not being told how long wait might be to see finance manager. Overall service was goo Staff was friendly, courteous, and accommodating. Only issue was not being told how long wait might be to see finance manager. Overall service was good. More

Very Good Service Keith Lindsay was my client advisor and he was wonderful. I was very nervous and stressed. He calmed me down with his professional demeanor. He was ve Keith Lindsay was my client advisor and he was wonderful. I was very nervous and stressed. He calmed me down with his professional demeanor. He was very knowledge of the car I purchased and was very patient with me. More

Frank&Robert are amazing!! My new car is amazing!! My name is Sheneaqua and the people here are so nice and so genuine it truly moves me. Frank is a great person that not just cares about money and a s My name is Sheneaqua and the people here are so nice and so genuine it truly moves me. Frank is a great person that not just cares about money and a sale but made personal attempts to make sure I was comfortable and got exactly what I wanted for my new car. I truly apppreciated this. He offered water or coffee got me and my family cookies. The Hospitality is beyond great! The level of professionalism is beyond great! I purchased a 2014 BMW 3-Series xdrive that had navigation and backup camera exactly what I was looking for after several research with low rating dealers online. The price was exactly within my range point and actually such a great deal from what I had researched on own . The car runs very smooth and although I am new to the functionality of the car everything was explained thoroughly not rushed! If you want 5 star quality service I highly recommend BMW Freeport!! I am a customer for life and will always recommend friends and family to them! The Location is clean staff is friendly! Robert the financing manager and Frank in sales made the process such a breeze and enjoyable I laughed every second! I am extremely so happy! God Bless you guys !! More

BMW Mini of Freeport Fixed My Mini PERFECTLY I love my 2013 John Cooperworks Mini Cooper. I recently drove the car from Los Angeles to Long Island, and she was sorely in need of her 60k service, I love my 2013 John Cooperworks Mini Cooper. I recently drove the car from Los Angeles to Long Island, and she was sorely in need of her 60k service, plus a few odds and ends (to be expected after over 3,000 miles of driving). I bought the car in LA, but that didn't matter. Tracey and Dave in service did everything they had to do and more in order to restore my beloved Mini back to her true glory! From its drive belt to surprising me by fixing the drivers seat! How important is it to be comfortable while driving your favorite car? I would easily recommend Freeport BMW Mini to family members. That is perhaps the greatest recommendation I can offer! If you want to find yourself behind the wheel of fine German engineering and know you're gonna be taken care of, seek them out. An enthusiastic thumbs up!!!! More

A long relationship over! STAY AWAY FROM FREEPORT BMW! Well, back in April of 2017 I purchased a CPO 2014 BMW 550i xdrive from Freeport BMW. This was the second BMW I purchased from this dealership and my Well, back in April of 2017 I purchased a CPO 2014 BMW 550i xdrive from Freeport BMW. This was the second BMW I purchased from this dealership and my 5th BMW. I purchased this car from Freeport BMW because over the many years their service dept had treated my well so, I thought I should purchase my next vehicle from them to show my appreciation. I will say the pre owned vehicle dept was excellent. But for me it is how I am treated later that matter as well. I brought the car back to them 1 month later. It was stralling and running rough after sitting more than 8 hours. I arrived for my scheduled (online Appt) on time. They took in my car quickly. I was then directed to a S/A desk. I sat there for 20 mins while being completely ignored. The S/A ' s that were working seem more interested in cursing and carrying on about customers and other employees than me. I finally went over to the young lady who works the counter. She went above and beyond to help me. She tried to get an adviser to help me and they all just loooked at her. 10 more mins go by and she goes back over and finally gets someone to help me. He proceeds to tell me he has no record of my appt. well I have a confirmation number and don't need a lecture how I should have called. He takes my info and approx 1 hour later I'm on my way of course that's after he tells me he's not sure he can get me a loaner car. I didn't request a loaner he states. Well, funny you have no record of the appt so how can you know what I requested. So, they keep my car 3 days. Each day telling me we are stilling looking into the issue. Finally day 3, sorry we can not replicate your issue, would you like to take a ride with our tech. Hey, I told you the car needs to sit at least 6-8 hours. So, no. A simple search online and I found thus very issue reported by other owners. They did not even try to upgrade software or contact BMW for possible fixes. Just hear ya go, sorry. I have since put tops 2k miles on this car and the issue is still there and at time dangerous. Seems Freeport BMW got my money and that is it. I took the time to write a detailed Email to the manger. That went unanswered. So, message received loud and clear. My recommendation is to stay away from Freeport BMW. Even if the experience is positive in New car sales or pre owned I means zero when service is terrible and disrespectful to its customers. It was made clear that my time and my money mean nothing to Freeport BMW. Once they have your sale locked up and done they move on. Funny I always received customer evaluations after service. This time I received none. They knew I wasn't happy and didn't want corporate to know. So, shame on you Freeport BMW. Just another grab and go dealer. Spend your money where you are treated right before, after and during the sale. Freeport BMW is not that place. The only bright spot in my experience was MARCUS Mordan in pre owned and his boss as well. Sadly, that is not enough and I will not be going back. *****Follow Up***** So, on Sept, 05,2017 I received the follow up STANDARD response from Greg Vitello, the GM of Freeport BMW. So, I called as I was asked to do. I left a message on his voice mail. Weeks later, zero, nothing, nada. So, message received loud and clear. Freeport BMW got my money from the sale and now wants nothing to do with me or my 45,000 dollar paperweight. Car still acts exactly the same has it has since week 3 of ownership. Still stalling and shifting hard due to bad idle causing almost stalling issues. I can not stress enough my disappointment in FREEPORT BMW. All I can say, is learn from my experience. This is not at all the BMW care I had grown accustom to. Guess its time to move on to another brand. Thanks for reading folks. I'm out. Ray More

Lucy Santiago is the Best, this is my 3rd Lease. This is the third Lease from Freeport, the Salesperson that I have dealt with on alll occasion is Lucy Santiago . She is super and is very knowledgeab This is the third Lease from Freeport, the Salesperson that I have dealt with on alll occasion is Lucy Santiago . She is super and is very knowledgeable, courteous and very helpful. More

Professional Salesman I was a little reluctant in the beginning but as soon as I was approached by Keith I felt very comfortable. He understood my needs and knew what I was I was a little reluctant in the beginning but as soon as I was approached by Keith I felt very comfortable. He understood my needs and knew what I was looking for. He was very accommodating and didn't hold me down to a specific vehicle. He showed me several models to help me make a choice. I didn't feel pressured at all. I will definitely go back to Keith for my next vehicle and would recommend this dealership and Keith. He represent the brand well. More