Back

BMW of Freehold - Service Center

Freehold, NJ

4.8
187 Reviews

187 Reviews of BMW of Freehold - Service Center

Sort by
May 19, 2018

Service of car TIRES Service at BMW BUT complaint is BOM of tires. If warranty on tires offered now since February of 2018. Obviously there is an issue! #ihaveissue! More

by Precia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018 -

BMW of Freehold responded

Thank you for taking the time to leave us feedback. I am truly sorry that you did not enjoy your experience with us. At your earliest convenience, please contact me at 732-984-6041 or email me at fghusson@dchusa.com so I can learn more and hopefully make amends. I hope to hear from you soon. Sincerely, Frank Ghusson, Fixed Operations Director

April 25, 2018

Fuel Pump Issue Hello I just wanted to say I really appreciate Service Manager Laude , I was really upset about a issue with my car. When Laude took the time to ca More

by amanda.breen.94
Customer Service
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2018 -

BMW of Freehold responded

Amanda, thank you so much for leaving us such a wonderful review. While we're sorry you were having an issue with your car, we're so glad that Laude listened to your issues and made you comfortable during your visit with us. Thank you so much for choosing BMW of Freehold, and we hope to see you again!

April 03, 2018

Good and thorough job My 2014 535 displayed check engine light, for no obvious reasons. The service engineer was through in his job to identify the leak and faulty sensor t More

by ArvindSaddala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Gin
Apr 04, 2018 -

BMW of Freehold responded

We're happy to hear your service went well and got you back on with your day. We hope to work with you again soon.

April 03, 2018

Service Excellent service as always. Dealership, both on sales and service always top notch. Have been back here many times to get new vehicles. A pleasure to More

by Hank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Gin
Apr 04, 2018 -

BMW of Freehold responded

Thank you for your kind words, Hank. We strive for excellent customer service. We are honored to have earned your loyalty and it will be a pleasure to serve you again in the future.

March 15, 2018

GREAT Service Justine has been my service advisor for years. Whenever I call her for service, she always gets me an appointment. She calls and communicates and give More

by freddyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

BMW of Freehold responded

We are thrilled to hear how well Justine did working with you. We strive for quality customer service in everything we do. We are happy to see it pay off during your visit with us. See you next time!

March 14, 2018

Service Justine always takes the extra step to make sure I'm ( car ) Well taken care of . I usually wait for my car to be service, it's done on time . More

by John Flood
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

BMW of Freehold responded

Thank you for the 5-star review, John! We'll let Justine know how great she was working with you. See you next time.

March 12, 2018

ling relationship Sales representative was excellent, went out of their way to give me a great deal, site and service are perfect with friendly people and atmosphere More

by Fferrara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Catania
Mar 13, 2018 -

BMW of Freehold responded

Thank you for the 5-star review! We appreciate the kind words. Please come back again soon!

March 09, 2018

excellent They greet us with smile and positive feeling and very friendly they very knowledgeable also all BMW team of freehold courteous I have recommend at 12 More

by sumukh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Ghusson, Allen Gin
Mar 12, 2018 -

BMW of Freehold responded

Thank you for the awesome review! It's so great to see you enjoyed your experience with us. We truly value your business and appreciate your recommendations. We look forward to seeing you soon!

February 12, 2018

The BEST customer cares!! I have been coming Freehold BMW for my car for about 4years. Everytime I go, they really take care a customer with their best. Even if you don’t purc More

by Han Gun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Gin
Feb 14, 2018 -

BMW of Freehold responded

Thank you so much for the excellent review! We appreciate your business, and we’re thrilled to hear that Allen has always taken good care of you! We look forward to assisting you with any future needs that may arise!

January 21, 2018

always excellent For 12 years I have been a customer at Freehold BMW, I purchased the vehicle there and have been with them ever since .I have never had a problem in a More

by Beemer Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Jan 23, 2018 -

BMW of Freehold responded

Thank you so much for your business. We are proud to have earned your loyalty and we are excited to see you again for your next purchase. We will tell Allen that you enjoyed working with him.

...
9
...