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205 Reviews of BMW of Freehold - Service Center
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February 08, 2022
My 2021 Bmw x5M was stolen on thanksgiving night and I brought it back to BMW of FREEHOLD where I initially purchased the vehicle for repairs. Gregory Itkin handled my car and treated me and the car like brought it back to BMW of FREEHOLD where I initially purchased the vehicle for repairs. Gregory Itkin handled my car and treated me and the car like a rare gem. He personally handled every detail, along with the nightmare that insurance can be and made sure my car was returned to me in both a timely manner and as if it came directly off the showroom floor. He’s polite, pleasant to deal with and an amazing problem solver. Both Greg and BMW of Freehold have my business for life. Thank you again guys! More
by Missmmoyet
February 06, 2022
Greg was super helpful and very knowledgeable would recommend him and this dealer for all your bmw needs recommend him and this dealer for all your bmw needs More
by Cjcrusader68
Employees Worked With
January 14, 2022
I recently had a battery issue with my 2021 BMW X5M Comp. Craig was there for me as soon as I made a phone call to him. He arrived at my home the very next morning to help me with my issue. He went above and Craig was there for me as soon as I made a phone call to him. He arrived at my home the very next morning to help me with my issue. He went above and beyond what I expected. I can't express how much I appreciated his help and expertise. Thanks again Craig for all you did for me. More
by fastcars
Employees Worked With
December 15, 2021
Greg has always provided me and my family with excellent service. He goes above and beyond to make us feel good about our loyalty to Bmw these past 21 years and one of the reasons we keep coming back. He ke service. He goes above and beyond to make us feel good about our loyalty to Bmw these past 21 years and one of the reasons we keep coming back. He keeps in constant communication so we are informed every step of the way. He is a great asset to the BMW of freehold family. More
by pjover20
Employees Worked With
August 25, 2021
Frank was so understanding and really took the time out Frank was so understanding and really took the time out to understand my issue. He defiantly understood from the customer side of things. I have to s Frank was so understanding and really took the time out to understand my issue. He defiantly understood from the customer side of things. I have to say the communication was really amazing too he would call me daily for an update and even emailed me when he didn’t get me on the phone. I truly appreciate dealing with Frank. More
by Bmw
Employees Worked With
Frank Ghusson
July 14, 2021
After an attempted break in, I had my car handle repaired here. The following week, I went back to the Eatontown BMW to have the weatherstrip trim fixed. Upon review and reviewing my bill, they told me that here. The following week, I went back to the Eatontown BMW to have the weatherstrip trim fixed. Upon review and reviewing my bill, they told me that I was overcharged and under serviced. They advised me to go back to Freehold and have it repaired and provided an estimate of what the (lower) cost should have been. The Freehold location wasted my time and money. More
by reginam
Employees Worked With
Mohammed Awadallah
July 10, 2021
I would highly recommend Mark Vincens. He was very knowledgeable and helpful. He made the car buying process very easy and simple. Overall had a great experience. knowledgeable and helpful. He made the car buying process very easy and simple. Overall had a great experience. More
by tbudija
July 08, 2021
Laude helped with a break issue and resolved it without any issues, I would not go anywhere else, these guys are really the best, very easy to work with !! any issues, I would not go anywhere else, these guys are really the best, very easy to work with !! More
by MikeD
July 06, 2021
Mike was great. He was very professional and handled everything within a reasonable time. The only issue I have is reaching someone in the service department or getting in touch with a manager. One of t everything within a reasonable time. The only issue I have is reaching someone in the service department or getting in touch with a manager. One of the ladies in the sales department is extremely rude.I was also informed that my warranty for my brakes was extended only to find out it wasn’t. I purchased my vehicle less than a month ago and the dealership refuses to change my brakes. My dashboard has indicated my rear brakes need to be changed for 3 weeks now which is unacceptable. I will not be returning to this location. More
by Ms.rowe
February 15, 2021
Justine is my go-to service advisor every time my car needs work. Very easy to talk to and does the job done. She’s handled the servicing of all the cars I’ve bought from them and every single time, sh needs work. Very easy to talk to and does the job done. She’s handled the servicing of all the cars I’ve bought from them and every single time, she does a great job. Thanks, Justine! More
by jettie1767
