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BMW of Freehold - Service Center

Freehold, NJ

4.8
200 Reviews

200 Reviews of BMW of Freehold - Service Center

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July 14, 2021

After an attempted break in, I had my car handle repaired here. The following week, I went back to the Eatontown BMW to have the weatherstrip trim fixed. Upon review and reviewing my bill, they told me that More

by reginam
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Mohammed Awadallah
July 10, 2021

I would highly recommend Mark Vincens. He was very knowledgeable and helpful. He made the car buying process very easy and simple. Overall had a great experience. More

by tbudija
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Lema-Hasing
Jul 13, 2021 -

BMW of Freehold responded

Thank you for the wonderful feedback!

July 08, 2021

Laude helped with a break issue and resolved it without any issues, I would not go anywhere else, these guys are really the best, very easy to work with !! More

by MikeD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Lema-Hasing
Jul 09, 2021 -

BMW of Freehold responded

Thank you for the 5-star feedback, Mike!

July 06, 2021

Mike was great. He was very professional and handled everything within a reasonable time. The only issue I have is reaching someone in the service department or getting in touch with a manager. One of t More

by Ms.rowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

BMW of Freehold responded

Ms. Rowe, thank you for taking the time to provide this feedback. However, I would like to sincerely apologize that your experience was anything less than excellent. Please contact me at (732) 984-6041 at your earliest convenience, so I can learn more and hopefully restore your faith in us. I hope to hear from you soon. Sincerely, Frank Ghusson, Fixed Operations Director

February 15, 2021

Justine is my go-to service advisor every time my car needs work. Very easy to talk to and does the job done. She’s handled the servicing of all the cars I’ve bought from them and every single time, sh More

by jettie1767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

BMW of Freehold responded

Thank you for the 5-star feedback!

December 28, 2020

I contacted Laude for one of the claims which I did an year back. He responded quickly and resolved my issues in just 2 days without I needing to reapproach him. Superb service. thanks Laude. More

by Pushpraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Itkin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

BMW of Freehold responded

Thank you for the positive feedback!

November 23, 2020

Laude Arnaldi is amazing .He takes care of customer very Laude Arnaldi is amazing . He takes care of customer very Well .He is very good listener.Does follow up very well and values our Time . More

by thufail
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2020

service department is fantastic. Always in contact with me, and did a great job servicing my vehicle. Ask for Moe he is an amazing person who gets the job done correctly, with that professionalism and atte More

by sab7072
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krokovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

BMW of Freehold responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

June 18, 2020

Bob is great! Friendly, knowledgeable, and attentive to your service. Every time i service my vehicle Bob makes sure he covers everything it my need. More

by mmentonis
Recommend Dealer
Yes
Employees Worked With
Robert Gamble
Jun 19, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We love hearing about our customers' positive experiences! We will pass along your kind words to Bob, and we hope to see you again!

May 22, 2020

Best service advisor in my opinion. Justine is always very helpful in getting all of my friends, family, and my own vehicles in and out. Highly recommend going to Justine when you come for service at BMW More

by Junior
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

BMW of Freehold responded

Junior, we are grateful for this wonderful review and your kind words about Justine! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

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