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187 Reviews of BMW of Freehold - Service Center
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July 06, 2021
Mike was great. He was very professional and handled everything within a reasonable time. The only issue I have is reaching someone in the service department or getting in touch with a manager. One of t everything within a reasonable time. The only issue I have is reaching someone in the service department or getting in touch with a manager. One of the ladies in the sales department is extremely rude.I was also informed that my warranty for my brakes was extended only to find out it wasn’t. I purchased my vehicle less than a month ago and the dealership refuses to change my brakes. My dashboard has indicated my rear brakes need to be changed for 3 weeks now which is unacceptable. I will not be returning to this location. More
by Ms.rowe
Helpful February 14, 2021
Justine is my go-to service advisor every time my car needs work. Very easy to talk to and does the job done. She’s handled the servicing of all the cars I’ve bought from them and every single time, sh needs work. Very easy to talk to and does the job done. She’s handled the servicing of all the cars I’ve bought from them and every single time, she does a great job. Thanks, Justine! More
by jettie1767
December 28, 2020
I contacted Laude for one of the claims which I did an year back. He responded quickly and resolved my issues in just 2 days without I needing to reapproach him. Superb service. thanks Laude. year back. He responded quickly and resolved my issues in just 2 days without I needing to reapproach him. Superb service. thanks Laude. More
by Pushpraj
November 23, 2020
Laude Arnaldi is amazing .He takes care of customer very Laude Arnaldi is amazing . He takes care of customer very Well .He is very good listener.Does follow up very well and values our Time . Laude Arnaldi is amazing . He takes care of customer very Well .He is very good listener.Does follow up very well and values our Time . More
by thufail
Employees Worked With
October 29, 2020
service department is fantastic. Always in contact with me, and did a great job servicing my vehicle. Ask for Moe he is an amazing person who gets the job done correctly, with that professionalism and atte me, and did a great job servicing my vehicle. Ask for Moe he is an amazing person who gets the job done correctly, with that professionalism and attention that makes you feel confident in your repair choice.. More
by sab7072
Employees Worked With
June 18, 2020
Bob is great! Friendly, knowledgeable, and attentive to your service. Every time i service my vehicle Bob makes sure he covers everything it my need. your service. Every time i service my vehicle Bob makes sure he covers everything it my need. More
by mmentonis
Employees Worked With
Robert Gamble
May 22, 2020
Best service advisor in my opinion. Justine is always very helpful in getting all of my friends, family, and my own vehicles in and out. Highly recommend going to Justine when you come for service at BMW very helpful in getting all of my friends, family, and my own vehicles in and out. Highly recommend going to Justine when you come for service at BMW of Freehold! More
by Junior
Employees Worked With
April 01, 2020
Kelly is always kind and helpful. Very professional. I have done business with her for several years. It has been a pleasure. Thank you Kelly. have done business with her for several years. It has been a pleasure. Thank you Kelly. More
by wlerner604
Employees Worked With
October 17, 2019
they sold me BMW 750 LIX with many manufacturing defects I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles Air conditioning stopped working and as of now with less than 52000 miles car is showing " Drive Train Malfunction" . I did request to dealer to resolve this issue at no cost to me since it is related to mechanical and manufacturing defect but they have declined my request. I spent $95000 on this BMW 750 LIX at Freehold BMW and vehicle already faced many issues within 52000 miles and spent decent money on repairs within short period . I am very disappointed with customer service and I wont recommend this dealer for new vehicle purchase More
by mk
Employees Worked With
June 29, 2019
Wonderful!!!! Absolutely amazing!! I really can't say enough about how great this service department is!!! They really take care of their customers. I found a na Absolutely amazing!! I really can't say enough about how great this service department is!!! They really take care of their customers. I found a nail in my tire yesterday morning as I was about to take my kids to a doctors appointment. I called Greg and went right to the dealership. They immediately took my car, got me a loaner, and fixed everything. Greg is by far the best service advisor he is so helpful and always takes care of me. I wouldn't buy a BMW anywhere else!! More
by Delia
