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BMW of Freehold - Service Center

Freehold, NJ

4.8
200 Reviews

200 Reviews of BMW of Freehold - Service Center

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February 01, 2023

I brought my wife's X-3 in for service. I dealt with Tom LaBarbara and could not be any happier with the way that I was treated. He is a true professional. More

by lovehound55
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas LaBarbara
Feb 02, 2023 -

BMW of Freehold responded

Hello, we're pleased to see you received wonderful customer service from Tom. Come see us again soon!

January 18, 2023

Top notch service advisor. It was great working with him and we had a pleasant experience. We will be back. More

by Mr T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

BMW of Freehold responded

Hi Mr.T., We strive to provide top-notch service here at Carbone Dodge Chrysler Jeep RAM. It is our greatest pleasure to assist our customers in figuring out the issue and coming up with a plan of execution to get both you and your vehicle back on the road as soon as possible. Our service team appreciates you taking the time to leave these praises, as well as looking forward to seeing you again down the road.

April 01, 2022

Very professional dealership, Justine is a pleasure to work with in the service department. Aaron E. More

by Aaron E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Gamble, Fernando Lema-Hasing
Apr 04, 2022 -

BMW of Freehold responded

Hi Aaron, it's great to see Justine was a pleasure to work with during your visit. See you next time!

March 08, 2022

Gregg is the best of the best ! Can’t be any better when you are born with greatness! More

by GIANNIMARINI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

BMW of Freehold responded

Hi Gianni, we also think Gregg is the best! Until next time, safe travels!

February 08, 2022

I don’t usually do reviews but this one was earned Greg in service was very caring and nice from when he spoke to me on the phone then when I came in for the service appointment he was great from the begi More

by Vali2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

BMW of Freehold responded

Hi Vali, we appreciate you taking the time to review Greg and the others. We appreciate your business and look forward to helping you again in the future!

February 08, 2022

My 2021 Bmw x5M was stolen on thanksgiving night and I brought it back to BMW of FREEHOLD where I initially purchased the vehicle for repairs. Gregory Itkin handled my car and treated me and the car like More

by Missmmoyet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

BMW of Freehold responded

Hello, we are happy to hear Greg and the rest of the team took good care of you and your vehicle. We appreciate you trusting us and look forward to taking care of your vehicle again in the future!

February 06, 2022

Greg was super helpful and very knowledgeable would recommend him and this dealer for all your bmw needs More

by Cjcrusader68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

BMW of Freehold responded

Hi CJ, thank you for the recommendation and leaving feedback about how great Greg is doing. We look forward to working with you again!

January 14, 2022

I recently had a battery issue with my 2021 BMW X5M Comp. Craig was there for me as soon as I made a phone call to him. He arrived at my home the very next morning to help me with my issue. He went above and More

by fastcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Forman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

BMW of Freehold responded

Thanks for the great review! We're so pleased to hear that Craig was able to provide you with such a great experience!

December 15, 2021

Greg has always provided me and my family with excellent service. He goes above and beyond to make us feel good about our loyalty to Bmw these past 21 years and one of the reasons we keep coming back. He ke More

by pjover20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

BMW of Freehold responded

Hi, we are pleased to hear Greg provides you with excellent service and is willing to go above and beyond at every visit. Thank you for being a valued customer at BMW of Freehold. We look forward to seeing you at your next visit!

August 25, 2021

Frank was so understanding and really took the time out Frank was so understanding and really took the time out to understand my issue. He defiantly understood from the customer side of things. I have to s More

by Bmw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ghusson
Aug 25, 2021 -

BMW of Freehold responded

Thank you for the positive feedback and kind words about Frank! Providing the best customer service experience is our goal, and we appreciate you choosing BMW of Freehold!

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