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BMW of Freehold - Service Center

Freehold, NJ

4.8
205 Reviews
Call Service Center (732) 298-9052

205 Reviews of BMW of Freehold - Service Center

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November 27, 2023

The process took very long and most issues where delt with. The one issue that wasn't resolved was about the 12v outlet still not working. (Upsestting) all other issues where taken care of with plesure. More

by BERISHRAPAPORT
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
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Nov 29, 2023 -

BMW of Freehold responded

Hi Berishra! We appreciate your feedback and patience during the process at BMW of Freehold. We're glad to know most issues were resolved, but we apologize for any inconvenience with the 12v outlet. Please feel free to reach out so we can address this concern properly! Thank you, Frank Ghusson - Service Manager - fghusson@dchusa.com

November 25, 2023

Thomas Thomas Thomas. HE’S THAT GUY. HE GON MAKE SURE YOU STRAIGHT. I APPRECIATE YOU. This Kwasi More

by nanakwasi.x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas LaBarbara
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Nov 27, 2023 -

BMW of Freehold responded

Hi Kwasi! Thank you for taking the time to leave us a review. It's great to hear that Thomas is that guy. We love hearing when our team at BMW of Freehold is doing amazing. We hope to see you again soon!

November 25, 2023

The service manage was very helpful in getting my problem resolved Love my BMW GOOD BYE More

by Ralphharley123
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
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Nov 27, 2023 -

BMW of Freehold responded

Hi Ralph! Thanks for taking the time to leave us a review. It's great to hear that the service team at BMW of Freehold was very helpful and was able to fix your car. We hope to see you again!

November 24, 2023

I requested several services and not all were done. I am disappointed. BMW has a known problem with the M brakes and they still have not fixed it. More

by DRESILVERS
Recommend Dealer
No
Employees Worked With
Gregory Itkin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Itkin
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Nov 27, 2023 -

BMW of Freehold responded

Hello. It's disappointing to read about your recent experience with several services not being completed. I would like to discuss this further with you so that I might learn more about your experience and work towards a resolution with you. Please reach out to me at the email below at your convenience. Thank you, Frank Ghusson - Service Manager - fghusson@dchusa.com

November 23, 2023

Excellent experience. James went out of his way to take care of my service need. More

by Z24LEMON
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
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Nov 25, 2023 -

BMW of Freehold responded

Hello! Thanks for leaving a review and letting us know that you had an excellent experience at BMW of Freehold. It's great to hear that James went out of his way to take care of your service needs. We hope to see you again!

November 23, 2023

Dillership is very nice. Great waiting area, clean bathroom. Nothing to improve, really. Just the way it is supposed to be. Justine Ammiano is very professional. Clear explan More

by VOLOKHOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2023 -

BMW of Freehold responded

Hi! We're glad to know you had a positive experience at BMW of Freehold and appreciated the professionalism and efficiency from Justine and our team. We strive for top-notch service in all areas, including our facilities! Thanks for your feedback and we hope to see you again soon!

November 23, 2023

Superb It was a great experience. Everyone was polite, knowledgeable and helpful. It was a great experience. Everyone was polite, knowledgeable and helpful. I would purchase another c More

by EYEDOCBOB1
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi
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Nov 25, 2023 -

BMW of Freehold responded

Hello! We're delighted to know that you had a great experience with our team at BMW of Freehold. We strive to be polite, knowledgeable, and helpful. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Safe travels in your new car!

November 23, 2023

Kind, Courteous, knowledgeable and Honest. Great experience. Dori and John go above and beyond to get you the best car at the best price! More

by JNUDELMANDDS
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi
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Nov 25, 2023 -

BMW of Freehold responded

Hello! It's great to know that Dori and John delivered such a fantastic experience at BMW of Freehold. We appreciate your kind words about our team! We hope to see you again soon!

November 19, 2023

They were professional honest, on time, kept me informed, courteous, and made the whole process easy. More

by SGELLER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

BMW of Freehold responded

Hi! We're glad to know that our team at BMW of Freehold made your experience a smooth one! We aim to provide professional, honest, and courteous service to each of our customers. We appreciate the positive feedback and look forward to assisting you in the future. Safe travels!

November 02, 2023

Frank G. & Sales Manager Nick are an absolute pleasure to deal with & true professionals. Can’t thank them enough for the countless assistant through the year More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lidondici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Kelsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Cogliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ghusson, Dominique Nemeth, Rachel Costa
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Nov 03, 2023 -

BMW of Freehold responded

Hi Victoria! Thank you for taking the time to leave us a review. We're delighted to know that Frank and Nick have consistently provided you with excellent service at BMW of Freehold. Thanks for your continued support over the years! Enjoy the road ahead and we'll see you back soon!

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